Available to hire
I am Laura, a proactive professional with experience in account management, client support and digital marketing. I enjoy building strong client relationships, coordinating cross‑functional teams and turning data into actionable insights to drive growth.
My studies in Human Resources Management and Political Science, plus international exposure in France and Portugal, have shaped me into a versatile, results‑driven professional who thrives in multicultural environments and is passionate about responsible business practices.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
Italian
Fluent
English
Advanced
French
Intermediate
Work Experience
Account Manager & Customer Expert at Teleperformance
January 1, 2024 - January 1, 2025Gestione campagne pubblicitarie online per una social media, consulenze strategiche, vendita e uso avanzato di piattaforme digitali. Conformità policy, supporto clienti, lavoro in team multiculturale. Competenze: problem solving, creatività, soft skills.
Web Help at Web Help
January 1, 2024 - PresentSupporto clienti e gestione contenuti digitali; gestione campagne pubblicitarie; utilizzo di MS Office e strumenti digitali.
Progetto Bilancio Sostenibile (annuale) at Confindustria Marche Nord
January 1, 2023 - December 31, 2023Project management e reporting del bilancio sostenibile, lavoro di gruppo; sviluppo di report e coordinamento tra stakeholder.
Stage Accademico at Antibes, Francia
January 1, 2015 - January 1, 2015Stage accademico.
Cassiera e Vendita at Coffee House Sora
January 1, 2017 - January 1, 2018Cassa e vendita; promozione prodotti e assistenza al cliente.
Cashier & Sales Associate at Coffee House Sora
January 1, 2017 - January 1, 2018Cassiera e gestione delle transazioni di vendita
Project Manager at Confindustria Marche Nord
January 1, 2023 - January 1, 2023Progetto Bilancio Sostenibile: Report GRI/GBS, project management, lavoro di gruppo.
Customer Support at Webhelp Lisboa
January 1, 2024 - January 1, 2024Supporto clienti
Web Help / Customer Support at Web Help
January 1, 2024 - December 31, 2024Gestione regolamenti aziendali, supporto clienti.
Account Manager & Customer Expert at Teleperformance – Lisbon
January 1, 2024 - December 31, 2025Gestione campagne pubblicitarie online per una società media; consulenze strategiche; vendita e uso avanzato di piattaforme digitali; gestione della relazione con i clienti.
Web Help / Customer Support at Web Help – Lisbon
January 1, 2024 - December 31, 2024Gestione regolamenti aziendali, supporto clienti e assistenza multicanale per clienti internazionali.
Cashier and Sales at Coffee House Sora
January 1, 2017 - December 31, 2018Cassiera e vendita; organizzazione spazi, promozione prodotti, gestione delle vendite e servizi logistici.
Academic Internship at Antibes, France
January 1, 2015 - December 31, 2015Stage accademico a Antibes, Francia (2015).
Project Manager / Sustainability Initiative at Confindustria Marche Nord, Urbino
January 1, 2023 - December 31, 2023Progetto di Bilancio Sostenibile annuale; gestione di progetti, lavoro di gruppo e coordinamento tra realtà locali.
Web Help / Customer Support
January 1, 2024 - December 31, 2024Supporto clienti, conformità policy, lavoro in team multiculturale in contesto internazionale.
Customer Support at Web Help
January 1, 2024 - January 1, 2024Gestione supporto clienti, conformità policy, lavoro in team multiculturale.
Cashier & Sales at CoffeeHouse Sora
January 1, 2017 - January 1, 2018Organizzazione spazi, promozione prodotti, gestione vendite e servizi logistici.
Education
Laurea Triennale in Scienze Politiche, Economiche e del Governo at Università di Urbino Carlo Bo
January 11, 2030 - January 1, 2023Master in Human Resources Management at Università di Urbino Carlo Bo
January 11, 2030 - January 1, 2023Laurea Triennale in Scienze Politiche, Economiche e del Governo at Università di Urbino Carlo Bo
January 11, 2030 - January 1, 2023Laurea Triennale in Scienze Politiche, Economiche e del Governo at Università di Urbino Carlo Bo
January 11, 2030 - January 1, 2023Master in Human Resources Management at Università di Urbino Carlo Bo
January 11, 2030 - January 1, 2023Laurea Triennale in Scienze Politiche, Economiche e del Governo at Università di Urbino Carlo Bo
January 11, 2030 - January 1, 2023Laurea Triennale in Scienze Politiche, Economia e del Governo at Università di Urbino Carlo Bo
January 11, 2030 - January 1, 2023Master in Human Resources Management at Università di Urbino Carlo Bo
January 11, 2030 - January 1, 2023Master in Human Resources Management at Università di Urbino Carlo Bo
January 1, 2023 - January 1, 2023Diploma di Liceo delle Scienze Umane, indirizzo Economico at Liceo delle Scienze Umane
January 1, 2017 - January 1, 2017Qualifications
Diploma di Liceo delle Scienze Umane, indirizzo Economico
January 11, 2030 - January 1, 2017Master in Human Resources Management
January 11, 2030 - January 7, 2026Diploma di Licenza delle Scienze Umane, indirizzo Economico
January 11, 2030 - January 7, 2026Certificazione: 50 ore di laboratorio e formazione aziendale
January 11, 2030 - January 7, 2026Certificazione: 50 ore di laboratorio e formazione aziendale
January 11, 2030 - January 17, 2026Master in Human Resources Management
January 11, 2030 - February 26, 2026Certification: 50 hours of laboratory and corporate training
January 11, 2030 - February 26, 2026Certificate: 50 hours of laboratory and corporate training
January 11, 2030 - February 26, 2026Certificato: 50 ore di laboratorio e formazione aziendale
January 1, 2015 - March 30, 2026Industry Experience
Media & Entertainment, Professional Services, Software & Internet, Education, Retail
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
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