Available to hire
I’m Luke Richards, a hardworking and motivated professional based in Manchester with a diverse background spanning hospitality, events, sales, and theatre. I excel in collaborative settings and clear communication, and I’m passionate about film, acting, music, fashion, and related art forms. I thrive on engaging people, solving problems on the fly, and bringing energy and creativity to every project I undertake.
Over the years I’ve worked across venues, production, and customer service, learning to adapt quickly, train others, and deliver memorable experiences for audiences and clients. I’m eager to apply my skills in acting, hosting, or production roles, while continuing to grow in dynamic, people-focused environments.
Language
English
Fluent
Work Experience
Sales Representative/Team Leader at Manchester Events-British Gas
January 1, 2026 - April 1, 2026Marketing and F2F sales; learning the campaign structure; training new recruits on effective presentations; comparing energy suppliers and quotes with customers across the Northwest; organizing road trips to develop new recruit skills and promote the business; coordinating interviews and briefing candidates on the company structure.
Steward at Supermassive
August 1, 2025 - January 1, 2026Welcomed families and guests to the immersive space, assisted with special requirements, and managed bookings and payments. Explained the space and answered enquiries; monitored occupancy and equipment; worked at the bar and handled space cleaning before opening and after closing.
Short-Term Food Prep at Adecco
September 1, 2025 - December 1, 2025Prepared a range of meals for flights, followed recipes and safety standards, performed kitchen duties, and ensured correct packaging for boarding; conducted security checks and cleaned utensils.
Independent Sales Advisor at Resolve
June 1, 2025 - July 1, 2025Outsourced marketing for selective campaigns; explained campaign benefits to customers based on their needs; built product knowledge, delivered customer service, and supported sales objectives.
Customer Service Advisor at Blume Group
June 1, 2022 - November 1, 2024Assisted clients with Personal Injury, Medical Negligence, and Public Liability claims; simplified complex information and coordinated transfers to suitable solicitors; provided empathy and calm support.
Party Host at Curtis Productions- Bierkeller MCR
May 1, 2021 - March 1, 2023Hosted The Stompin Steiner's Show at Bierkeller MCR on Saturdays; engaged the audience, managed microphones and equipment with the DJ team; welcomed guests in character and promoted the bar.
Event Staff at Mint People
April 1, 2022 - June 1, 2022Worked in various roles across events in the Northwest; helped organise and run the pop-up bar for corporate events at the Science and Industry Museum; served drinks and maintained tidiness.
Inbound Customer Service Advisor at Intelling
March 1, 2021 - May 1, 2021Assisted customers with TalkTalk contracts; advised on offers; inbound calling.
Maze Master/ Host at The Crystal Maze Experience
September 1, 2019 - December 1, 2020Motivated guests; prepared and managed games; assisted with safety equipment; timed rounds for smooth transitions; updated manager on issues; sold merchandise and handled accounting.
Barman at Holiday Inn-MediacityUK
April 1, 2018 - September 1, 2019Served drinks; advised on wines and spirits; refilled fridges; changed kegs; prepared beverages; provided customer service.
Outbound Call Salesman at RSVP
October 1, 2016 - March 1, 2018Handled campaigns; built product knowledge; upsold subscriptions and memberships; contacted customers to generate sales.
Bar Staff at Piccadilly Tavern
May 1, 2016 - October 1, 2016Served beverages; took food orders; changed barrels; cleaned bar areas and surroundings.
Bar Staff at The Hare and Hounds Pub
October 1, 2014 - April 1, 2016Served customers; changed beer barrels; cleaned glassware and surfaces; assisted with service.
Temporary Camera Man/ Editor at Dreamscope 24:7 Theatre Festival
May 1, 2015 - August 1, 2015Filmed performances; interviewed audiences and guests; wrote blogs; edited footage for publication; used HD cameras.
Volunteer Teaching Assistant at NK Theatre Arts
July 1, 2009 - August 1, 2009Worked with children on theatre projects; led exercises; assisted directing scenes; reported issues to head overseer.
Customer service at NK Theatre Arts - Community Theatre
September 1, 2008 - September 1, 2008General office duties; creating posters; updating data; customer service; box office ticketing.
Education
BA Performance and Theatre Studies at University of Salford
September 1, 2011 - July 1, 2014BTech National Diploma at Clarendon 6th Form College
September 1, 2009 - July 1, 2011GCSE at Alder Community High School
September 1, 2004 - June 1, 2009Qualifications
Industry Experience
Media & Entertainment, Travel & Hospitality, Retail, Professional Services, Education
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