Available to hire
Business Computing graduate specialized in E-Business with hands-on experience in digital marketing, social
media management, and customer engagement. Skilled in content creation, community building, and sales
support across B2B and B2C environments. Experienced in analyzing digital performance, optimizing
campaigns, and improving user experience, with a proven ability to adapt across fast-paced, multilingual teams.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
Arabic
Fluent
English
Fluent
French
Advanced
Work Experience
Community Manager at Espace Khazna D'Art
January 1, 2024 - April 1, 2024Managed community engagement, content creation, and customer support across B2B and B2C channels, fostering active online communities and coordinating events.
Web Development Intern at Cobeoz Coworking Space
February 1, 2025 - May 1, 2025Assisted with web development tasks, site maintenance, and front-end improvements to support the coworking community.
Customer Service Representative at Spypoint / Vosker
June 1, 2023 - August 1, 2023Provided frontline customer support via phone and chat; resolved inquiries and escalations.
Customer Service Representative at Uber Eats – Concentrix
May 1, 2024 - February 1, 2025Handled customer service inquiries, order issues, refunds, and account assistance for Uber Eats clients.
Customer Service Representative at Vinted – Transcom
August 1, 2023 - March 1, 2024Customer support for a global marketplace, resolving issues and facilitating smooth customer experiences.
Customer Service Representative at Booking.com – Assistant Digital
May 1, 2025 - August 1, 2025Digital assistant role supporting booking-related customer inquiries and updates.
Freelance Writer / Content Creator at PeoplePerHour / Odesk
January 1, 2020 - December 31, 2022Provided professional writing and content creation services for clients on freelance platforms.
Musical Instruments Seller at Freelance
December 1, 2019 - PresentSelling musical instruments on freelance basis; developing product knowledge and sales skills.
Education
High School Diploma in Economics and Management at Bardo High School
September 1, 2018 - May 1, 2022Licence en Business Computing at Higher School of Digital Economy Manouba (ESEN)
September 1, 2022 - May 1, 2025Qualifications
Industry Experience
Media & Entertainment, Software & Internet, Professional Services, Education
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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