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Hi, I’m Mary Clark, a results-focused training professional with hands-on experience facilitating remote classes, mentoring new trainers, and supporting L&D teams to elevate performance. I thrive on turning complex processes into clear, actionable training and enjoy helping team members grow and succeed. My current role encompasses voice artistry facilitating video recordings of our step-by-step processes for our team members continuous training in order services and customer service. I earned a Bachelor of Science in Marketing from the University of Toledo and combine business insight with instructional design to deliver engaging training experiences. I value collaboration with cross-functional teams and am committed to contributing to organizational success.…Hi, I’m Mary Clark, a results-focused training professional with hands-on experience facilitating remote classes, mentoring new trainers, and supporting L&D teams to elevate performance. I thrive on turning complex processes into clear, actionable training and enjoy helping team members grow and succeed. My current role encompasses voice artistry facilitating video recordings of our step-by-step processes for our team members continuous training in order services and customer service. I earned a Bachelor of Science in Marketing from the University of Toledo and combine business insight with instructional design to deliver engaging training experiences. I value collaboration with cross-functional teams and am committed to contributing to organizational success.

Mary Clark

Content Creator, Content Producer, Presenter, +2

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Hi, I’m Mary Clark, a results-focused training professional with hands-on experience facilitating remote classes, mentoring new trainers, and supporting L&D teams to elevate performance. I thrive on turning complex processes into clear, actionable training and enjoy helping team members grow and succeed. My current role encompasses voice artistry facilitating video recordings of our step-by-step processes for our team members continuous training in order services and customer service. I earned a Bachelor of Science in Marketing from the University of Toledo and combine business insight with instructional design to deliver engaging training experiences. I value collaboration with cross-functional teams and am committed to contributing to organizational success.…Hi, I’m Mary Clark, a results-focused training professional with hands-on experience facilitating remote classes, mentoring new trainers, and supporting L&D teams to elevate performance. I thrive on turning complex processes into clear, actionable training and enjoy helping team members grow and succeed. My current role encompasses voice artistry facilitating video recordings of our step-by-step processes for our team members continuous training in order services and customer service. I earned a Bachelor of Science in Marketing from the University of Toledo and combine business insight with instructional design to deliver engaging training experiences. I value collaboration with cross-functional teams and am committed to contributing to organizational success.

Available to hire

Hi, I’m Mary Clark, a results-focused training professional with hands-on experience facilitating remote classes, mentoring new trainers, and supporting L&D teams to elevate performance. I thrive on turning complex processes into clear, actionable training and enjoy helping team members grow and succeed.

My current role encompasses voice artistry facilitating video recordings of our step-by-step processes for our team members continuous training in order services and customer service.

I earned a Bachelor of Science in Marketing from the University of Toledo and combine business insight with instructional design to deliver engaging training experiences. I value collaboration with cross-functional teams and am committed to contributing to organizational success.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Loan Training Partner at HSN

May 1, 2022 - October 1, 2022

Facilitated SWF Part A and HSN OS classes remotely; mentored new loan trainers and training support specialists; responsible for facilitating classes, coaching new team members, class preparation and administrative duties such as PDPs and terminations; mentoring new loan trainers and TSS by assisting them in classes, with coaching, recording documentation, class preparation and verbal communication with new team members.

Loan Training Partner at HSN

March 1, 2021 - November 1, 2021

Promoted to Loan Training Partner to facilitate HSN OS and CS classes remotely. Responsible for facilitating classes, coaching new team members for success in both the classroom setting and their new role. Administrative duties included PDPs, terminations, utilizing spreadsheets with clear and concise notes, PowerPoint, direct reports and assisting the L&D team with coaching, classes, team meetings, trending feedback and curriculum.

Loan Training Support Specialist at HSN

March 1, 2020 - November 1, 2020

Supported trainers in the L&D department with coaching, role play, mock calls and technical support. Assisted in CBI and HSN classes utilizing RTS, CMS, Smart Auditor, CBI Sessions and interacting with other trainers and support personnel. Coaching new team members with the HOC method. Advanced my talents in CBI CS and HSN CS through independent study and training classes.

Loan Training Support Specialist at HSN

August 1, 2019 - December 1, 2019

Supported trainers in the L&D department in both CBI and HSN classes with coaching, role play, mock calls and technical support.

Sales Representative/Talent Acquisition Agent at HSN & CBI

August 1, 2015 - Present

Work at home sales representative for HSN and CBI, where I have been utilizing my talents to peer coach, and be team communications Subject Matter Expert, currently a FG primary agent after being a Ballard primary agent for three years. Talent Acquisition Agent in 2017 for HSN. RISE recipient for three consecutive quarters in 2018, RISE recipient 2019-2021.