Michael Daryl Bonganay

I’m Michael Daryl Bonganay, an Instructional Designer and Learning & Development professional with a background in English language learning, leadership development, training facilitation, and customer support. I specialize in turning complex information and training needs into clear, engaging, and practical learning experiences for adult learners.

In my current role as an Instructional Designer, I develop end-to-end e-learning programs and digital training solutions for a healthcare account serving American clients. I work closely with subject matter experts to understand complex processes, organize information, and transform it into learner-centered content. I use tools such as Articulate Storyline, Canva, Vyond, and learning management systems to create interactive courses and digital learning experiences while ensuring that content is accurate, relevant, and aligned with operational and compliance requirements.

Before moving into instructional design, I spent several years as a Learning Specialist, where I designed and facilitated leadership, communication, professional development, and soft-skills training for both local and international audiences. I also developed learning materials, instructional videos, and course content, evaluated learner performance, and mentored fellow trainers. This experience strengthened my ability to communicate ideas clearly, understand different types of learners, and adapt content and delivery based on the audience.

My earlier experience includes customer support for retail accounts across the U.S., U.K., and Canada, as well as onboarding and product training as an Assistant Product Trainer. Working across both operations and learning environments has given me a practical understanding of how training translates into real-world performance.

I’m now looking to expand my career through freelance opportunities where I can put these skills to work beyond a traditional corporate L&D environment. I’m particularly interested in freelance instructional design, training and e-learning content development, educational and creative writing, voice-over and narration, scriptwriting, and other projects where strong communication and storytelling are valuable.

What I enjoy most is taking an idea, a complicated process, or a rough concept and turning it into something clear, engaging, and useful. I’m comfortable working independently, learning new tools and workflows, collaborating with clients and subject matter experts, and refining my work based on feedback.

As I build my freelance career, I’m excited to work with different clients and industries, broaden my creative experience, and contribute to projects where I can combine instructional design, communication, writing, and voice performance.