Hi, I’m Lucas Musy, a remote Operations & Virtual Assistant professional based in Fortaleza, Brazil. I help fast-paced digital businesses scale by handling executive support, calendar management, CRM setup, onboarding, and cross-team communication. I’m known for bringing structure and clarity to teams, thriving in remote startup environments, and creating smooth operations that deliver excellent customer experiences. I enjoy optimizing processes and leveraging AI tools to streamline workflows.…

Lucas Musy

Hi, I’m Lucas Musy, a remote Operations & Virtual Assistant professional based in Fortaleza, Brazil. I help fast-paced digital businesses scale by handling executive support, calendar management, CRM setup, onboarding, and cross-team communication. I’m known for bringing structure and clarity to teams, thriving in remote startup environments, and creating smooth operations that deliver excellent customer experiences. I enjoy optimizing processes and leveraging AI tools to streamline workflows.…

Available to hire

Hi, I’m Lucas Musy, a remote Operations & Virtual Assistant professional based in Fortaleza, Brazil. I help fast-paced digital businesses scale by handling executive support, calendar management, CRM setup, onboarding, and cross-team communication.

I’m known for bringing structure and clarity to teams, thriving in remote startup environments, and creating smooth operations that deliver excellent customer experiences. I enjoy optimizing processes and leveraging AI tools to streamline workflows.

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Skills

Experience Level

Language

Portuguese
Fluent
English
Fluent

Work Experience

Operations & Client Support at R. Santiago Law Firm
January 1, 2025 - Present
Own ed the full client journey from first contact to post-service support in a high-volume legal office. Managed WhatsApp, email, and CRM communications; scheduled consultations and maintained attorney calendars; conducted onboarding and document collection; organized contracts and digital records; provided ongoing customer support and issue resolution; improved operational processes and response time.
Office Manager at R. Santiago Law Firm
January 1, 2025 - Present
Owned the full client journey from first contact to post-service support in a high-volume legal office.
Marketing Operations & Virtual Assistant at Remote (Marketing Agencies & Digital Campaigns)
January 1, 2021 - January 1, 2025
Supported multiple marketing agencies and online businesses, acting as the operational back bone for clients, teams, and content production. Managed executive calendars, meetings, and internal coordination; organized content and community calendars across Instagram and digital platforms; coordinated designers, copywriters, and marketing teams to meet deadlines; handled client onboarding, follow-ups, and daily communications; maintained CRM systems and tracked leads and project status; produced reports and performance tracking using Google Sheets; built processes and workflows to improve team efficiency; supported launches, campaigns, and member/customer engagement; leveraged AI tools and automations to streamline repetitive tasks.
Virtual Assistant at Remote (Various Marketing Agencies & Online Businesses)
January 1, 2021 - December 31, 2025
Supported multiple marketing agencies and online businesses, acting as the operational backbone for clients, teams, and content production.
Content Writer & Editor at Patio Hype Magazine
January 1, 2020 - January 1, 2021
Produced weekly articles and managed editorial schedules; published and optimized content using WordPress; improved SEO and organic traffic.
Content & SEO Writer at Pátio Hype Magazine
January 1, 2020 - December 31, 2021
Produced weekly articles and managed editorial schedules; published and optimized content using WordPress; improved SEO and organic traffic.

Education

Bachelor of Law (In Progress) at Estácio University
January 11, 2030 - February 3, 2026
Bachelor of Law (In Progress) at Estácio University
January 11, 2030 - February 3, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Professional Services, Media & Entertainment, Software & Internet

Skills

Experience Level