Available to hire
I’m Mahvash Khan, a PMP-certified Technical Account Manager with 8+ years delivering enterprise cloud solutions and GenAI transformations across EMEA, the US, and Middle East. I’ve led £2M+ AWS/Azure portfolios, driving 400% satisfaction improvements and resolving EMEA’s longest Severity 1 outage. I excel at orchestrating complex technical initiatives, building scalable architectures, and influencing C-suite stakeholders to realize ROI. I regularly share thought leadership at industry events and collaborate with AWS, partners, and solution architects to maximize business value.
I thrive in cross-functional environments, aligning product, engineering, and customer success teams to deliver measurable outcomes and accelerate time-to-value for regulated industries and large enterprises.
Experience Level
Expert
Expert
Expert
Expert
Expert
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Expert
Expert
Expert
Expert
Expert
Language
English
Fluent
Work Experience
Project Implementation Manager at Teradata
February 1, 2023 - PresentLed £2M+ cloud migration programs on AWS and Azure for 20+ EMEA clients, coordinating Professional Services, Managed Services, and Enterprise Support to ensure seamless delivery and 100% SLA adherence. Facilitated daily war rooms, weekly governance calls, and real-time decision-making. Challenged AEs on consultative selling approaches, refining sales narratives to emphasize delivery feasibility and ROI, resulting in 20% higher deal close rates for complex migrations in regulated industries. Articulated delivery value in C-level engagements, securing client trust and driving 400% improvement in satisfaction metrics through governance frameworks. Optimized growth with AI-driven marketing dashboards, integrating Salesforce and external data streams into Teradata Analytics, achieving 20% acceleration in campaign insights. Developed governance frameworks, standardizing communications and metrics, boosting client satisfaction and reducing 30% of turnaround time; managed onboarding, infrastr
Customer Success Specialist at Suade Labs
February 1, 2023 - October 20, 2025Boosted 40% account retention by leading renewal and upsell readiness with RegTech SaaS platforms hosted on scalable cloud infrastructure and pre-sales teams. Drove 35% product adoption by developing tailored customer success plans, leveraging usage data to challenge AEs on sales & positioning strategies, resulting in 15% faster time-to-value for financial institutions. Established customer feedback loops through targeted surveys, refining product onboarding flows and enhancing customer experience with a 15% decrease in time-to-value. Improved implementation efficiency on renewals, roadmap alignment, and support escalations that reduced average deployment time by 30% through strategic cross-functional collaboration between product, engineering, technical delivery and customer success teams. Created onboarding materials and digital resource libraries and email onboarding journeys, contributing to higher automation and 20% reduction in support tickets through streamlined customer self-se
Senior Customer Success & Quality Assurance Manager at Propway Ltd
February 1, 2022 - October 20, 2025Supervised first- and second-line support teams, working with product teams to prioritize roadmap items driven by client feedback and usage patterns, leading to a 20% reduction in support tickets. Decreased 28% of system flaws and enhanced SLA adherence by 18% through collaboration with stakeholders and implementable workflow strategies. Managed cross-functional teams to develop post-sales workflows using Microsoft Office applications and designed targeted briefing documents and client communications. Leveraged user trend data to release 'Propway-Properties' update, resulting in a 26% sales boost for the product. Produced Technical Documentation and Operational Workflows to ensure consistent service delivery and operational excellence.
Regional Manager (Operations & Sales, Real Estate Contracts) at Ilaan.com Ltd
December 1, 2020 - October 20, 2025Achieved regional sales success by formulating high-impact sales strategy encompassing pre-sales engagement, post-sales support, and renewal management, resulting in 325+ new B2B and B2C customers and a 40% revenue increase with notable market expansion. Developed customer onboarding structure and designed subscription & member programs contributing to 325+ customer acquisitions while establishing partnerships to drive market coverage, lead generation, and brand authority. Coordinated cross-functional teams to deliver customized real estate solutions supporting 40% revenue growth while managing due diligence, budgeting, and funnel-building activities for regional expansion. Established onboarding and referral systems and ensured smooth handoffs between sales, enablement, and customer support.
Manager Customer Success & Experience at 360 Factors Inc.
August 1, 2018 - October 20, 2025Built onboarding flows and knowledge bases (WalkMe) to automate success journeys, increasing operational efficiency by 8%, resolving customer requests and deploying scalable customer processes derived from customer feedback. Led customer onboarding strategy and product enablement sessions to educate sales and support teams on value propositions, objection handling, and feature differentiators ensuring message consistency across customer touchpoints. Championed strategic business decisions through feedback mechanisms and success metrics that delivered 400% improvement in customer satisfaction. Coordinated cross-functional teams to deliver customized solutions and achieved 96% NPS through exceptional service delivery.
Lead Product Manager at Arthur Lawrence
February 1, 2017 - October 20, 2025Led Agile-driven product launches through product roadmaps and functional specs from complex business requirements, facilitating stakeholder acceptance across 15+ development teams and smooth development handoffs. Coordinated with cross-border compliance and legal teams while managing vendor relationships and regulatory compliance across 6 GCC jurisdictions, optimizing cost-effectiveness by 25% through strategic vendor negotiations. Led product development from concept to launch using Agile and Scrum across 4 regional markets, executing multi-channel product launches with 12-month development cycles and integrating customer feedback and regional regulatory nuances into GTM planning.
Marketing & Product Launch Lead at Mastercard Middle East Africa FZ LLC
June 1, 2016 - October 20, 2025Coordinated legal contract synchronization with 18 financial institutions, leading high-profile multi-country product launches alongside senior banking executives and reducing regulatory risk across UAE, Saudi Arabia, and North Africa. Organized Cinepax marketing campaigns in collaboration with financial institutions and Risk & Compliance to drive product launches, achieving 210K+ weekly and 50K daily users. Managed multi-country travel arrangements, budgeting, events, and go-to-market activities, delivering reporting and oversight for senior leadership.
Project Implementation Manager at Teradata
February 1, 2023 - PresentLed £2M+ cloud migration programs on AWS and Azure for 20+ EMEA clients, coordinating Professional Services, Managed Services, and Enterprise Support to ensure seamless delivery, 100% SLA adherence, and strong post-sales success. Influenced AEs on delivery-feasible sales narratives, boosting complex migration close rates and articulating enterprise value to C-level sponsors.
Customer Success Specialist at Suade Labs
February 1, 2023 - October 20, 2025Drove renewal and upsell readiness for RegTech SaaS platforms hosted on scalable cloud infrastructure, increasing account retention by 40%. Spearheaded tailored success plans, driving 35% product adoption and 15% faster time-to-value for financial institutions.
Senior Customer Success & Quality Assurance Manager at Propway Ltd
February 1, 2022 - October 20, 2025Managed first- and second-line support and cross-functional roadmaps, reducing support tickets by 20% and improving SLA adherence by 18%. Led post-sales workflows and authored onboarding materials, boosting product sales by 26% post-update.
Regional Manager (Operations & Sales, Real Estate Contracts) at Ilaan.com Ltd
December 1, 2020 - October 20, 2025Orchestrated regional sales strategy, acquiring 325+ B2B/B2C customers and delivering 40% revenue growth. Built onboarding structures and partnerships, ensuring smooth handoffs from marketing to post-sales and renewals.
Manager Customer Success & Experience at 360 Factors Inc.
August 1, 2018 - October 20, 2025Established onboarding flows (WalkMe) and knowledge bases, increasing operational efficiency by 8%, and achieving 96%+ NPS through superior service delivery. Led cross-functional teams to create scalable customer success processes.
Lead Product Manager at Arthur Lawrence
February 1, 2017 - October 20, 2025Directed Agile product launches across 15+ development teams, translating complex requirements into executable roadmaps and ensuring regulatory compliance across GCC jurisdictions. Generated market-ready solutions and streamlined vendor collaborations.
Marketing & Product Launch Lead at MasterCard Middle East Africa FZ LLC
June 1, 2016 - October 20, 2025Coordinated multi-country product launches with 18 financial institutions; led Cinepax campaigns and risk/compliance alignment to penetrate UAE, Saudi Arabia, and North Africa. Drove campaign ROI and supported senior leadership with budgeting and events.
Education
ACCA Advanced Diploma in Accounting and Business at Kaplan International College London
January 1, 2015 - October 20, 2025International Certificate in Financial English (ICFE) - Cambridge at Cambridge
January 1, 2006 - October 20, 2025ACCA Advanced Diploma in Accounting and Business at Kaplan International College London
January 11, 2030 - January 1, 2015Qualifications
Program in General Insurance - AICPCU (USA)
January 1, 2006 - October 20, 2025ACCA Advanced Diploma in Accounting and Business
January 1, 2015 - October 20, 2025Program in General Insurance - AICPCU (USA)
January 1, 2006 - October 20, 2025International Certificate in Financial English (ICFE) - Cambridge
January 1, 2006 - October 20, 2025Project Management Professional (PMP) - PMI
January 11, 2030 - January 1, 2025AWS Certified Cloud Practitioner - CLF-C01
January 11, 2030 - January 1, 2025ACCA Advanced Diploma in Accounting and Business
January 11, 2030 - January 1, 2015Program in General Insurance - AICPCU (USA)
January 11, 2030 - January 1, 2006International Certificate in Financial English (ICFE) - Cambridge
January 11, 2030 - January 1, 2006Industry Experience
Financial Services, Professional Services, Software & Internet, Computers & Electronics, Media & Entertainment, Real Estate & Construction, Telecommunications
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
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Expert
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