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Hi, I’m Maylen Pangilinan, a results-driven business development and retention specialist with over 10 years of experience in B2B/B2C inside sales, account management, and BPO/call center environments. I excel in full-cycle sales, lead generation (SQL/MQL), appointment setting, client onboarding, and churn reduction. I thrive in fast-paced virtual teams, proficient with CRM systems, cold calling, and cross-functional collaboration, and I’ve helped clients navigate complex inquiries across Telco, Healthcare, Life Insurance, Travel, and Retail sectors. I’m passionate about building lasting client relationships and delivering value with integrity and efficiency. I’m seeking a stable, long-term, work-from-home role aligned with Philippine business hours, where I can leverage my experience to drive growth, retention, and exceptional customer experiences while collaborating with a dynamic team.…Hi, I’m Maylen Pangilinan, a results-driven business development and retention specialist with over 10 years of experience in B2B/B2C inside sales, account management, and BPO/call center environments. I excel in full-cycle sales, lead generation (SQL/MQL), appointment setting, client onboarding, and churn reduction. I thrive in fast-paced virtual teams, proficient with CRM systems, cold calling, and cross-functional collaboration, and I’ve helped clients navigate complex inquiries across Telco, Healthcare, Life Insurance, Travel, and Retail sectors. I’m passionate about building lasting client relationships and delivering value with integrity and efficiency. I’m seeking a stable, long-term, work-from-home role aligned with Philippine business hours, where I can leverage my experience to drive growth, retention, and exceptional customer experiences while collaborating with a dynamic team.

Maylen Pangilinan

Social Media Manager, Marketing Strategist, Growth Marketer, +4

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Hi, I’m Maylen Pangilinan, a results-driven business development and retention specialist with over 10 years of experience in B2B/B2C inside sales, account management, and BPO/call center environments. I excel in full-cycle sales, lead generation (SQL/MQL), appointment setting, client onboarding, and churn reduction. I thrive in fast-paced virtual teams, proficient with CRM systems, cold calling, and cross-functional collaboration, and I’ve helped clients navigate complex inquiries across Telco, Healthcare, Life Insurance, Travel, and Retail sectors. I’m passionate about building lasting client relationships and delivering value with integrity and efficiency. I’m seeking a stable, long-term, work-from-home role aligned with Philippine business hours, where I can leverage my experience to drive growth, retention, and exceptional customer experiences while collaborating with a dynamic team.…Hi, I’m Maylen Pangilinan, a results-driven business development and retention specialist with over 10 years of experience in B2B/B2C inside sales, account management, and BPO/call center environments. I excel in full-cycle sales, lead generation (SQL/MQL), appointment setting, client onboarding, and churn reduction. I thrive in fast-paced virtual teams, proficient with CRM systems, cold calling, and cross-functional collaboration, and I’ve helped clients navigate complex inquiries across Telco, Healthcare, Life Insurance, Travel, and Retail sectors. I’m passionate about building lasting client relationships and delivering value with integrity and efficiency. I’m seeking a stable, long-term, work-from-home role aligned with Philippine business hours, where I can leverage my experience to drive growth, retention, and exceptional customer experiences while collaborating with a dynamic team.

Available to hire

Hi, I’m Maylen Pangilinan, a results-driven business development and retention specialist with over 10 years of experience in B2B/B2C inside sales, account management, and BPO/call center environments. I excel in full-cycle sales, lead generation (SQL/MQL), appointment setting, client onboarding, and churn reduction. I thrive in fast-paced virtual teams, proficient with CRM systems, cold calling, and cross-functional collaboration, and I’ve helped clients navigate complex inquiries across Telco, Healthcare, Life Insurance, Travel, and Retail sectors. I’m passionate about building lasting client relationships and delivering value with integrity and efficiency.

I’m seeking a stable, long-term, work-from-home role aligned with Philippine business hours, where I can leverage my experience to drive growth, retention, and exceptional customer experiences while collaborating with a dynamic team.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Retention Specialist at Spring Financial Inc. (Remote)

August 1, 2025 - December 1, 2025

Managed inbound and outbound retention calls, addressed customer concerns, and resolved complex account issues to maximize service value. Identified at-risk accounts, implemented strategic solutions to strengthen customer loyalty, and significantly reduced churn. Collaborated with cross-functional teams to resolve complex cases and maintained accurate records to drive overall customer experience improvements.

Inside Sales Executive at SalesPond

May 1, 2024 - July 1, 2025

Specialized in Telco, SaaS, and ERP-SAP solutions, consistently exceeding sales targets and earning an average of ₱60,000/month including incentives. Executed high-volume cold calling (20+ dials/hour) for leading Australian TELCO prospects and successfully booked scheduled meetings (SQLs/MQLs) with C-level executives, IT Heads, and local managers to discuss ICT/C-level requirements.

Inside Sales Executive and Business Development Specialist at Discover the World Marketing Inc (Work from Home)

June 1, 2022 - April 1, 2024

Managed a portfolio of over 300 travel agencies across various US states and time zones for Expedia TAAP. Acted as the main point of contact, promoting timely promotions, conducting revenue reviews, and securing webinars for new travel advisors to boost partner earnings. Trained affiliates on onboarding processes, platform changes, and provided tips for declining sales, encouraging tier upgrades.

Freelance Virtual Assistant (Executive/General VA, Appointment Setter, Cold Caller) at Upwork / Various Clients (WFH)

April 1, 2020 - February 1, 2022

Served as an Executive VA for 2Excel Pty Ltd (mobile app/software development), specializing in setting up B2B appointments with business owners. Performed full-scope VA duties, including cold calling, lead generation, data entry, email organization, scheduling (Calendly/MS Bookings), and social media support. Set appointments for life insurance and janitorial service campaigns, providing service overviews to potential B2B/B2C clients.

Customer Care Advocate at Optum Global Solutions Philippines, Inc

November 1, 2019 - April 1, 2020

Provided resolution for policyholders' queries regarding billing, benefits coverage (in/out-of-network providers, hospitals, pharmacies), and assisted members with filing reimbursements and claims (BlueShield of California and Optum).

Customer Service/Sales Representative (Tier 2) at TELETECH INTERNATIONAL, VXI, TSA, Amazon Mla

October 1, 2012 - July 1, 2019

Handled Tier 2 inquiries for Australian (Telstra) and American (AT&T, T-Mobile) Telco companies, covering billing, activation, after-sales, retention, and retail/online orders (Amazon).