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I'm a dedicated, organized and methodical professional with a strong work ethic and a passion for delivering reliable results. I have excellent interpersonal skills, enjoy working in teams, and I'm eager to learn and develop new skills to contribute to my team's success.…

Mairo Sorgus

Video Editor, Graphic Designer, Web Designer, +2

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I'm a dedicated, organized and methodical professional with a strong work ethic and a passion for delivering reliable results. I have excellent interpersonal skills, enjoy working in teams, and I'm eager to learn and develop new skills to contribute to my team's success.…

Available to hire

I’m a dedicated, organized and methodical professional with a strong work ethic and a passion for delivering reliable results.
I have excellent interpersonal skills, enjoy working in teams, and I’m eager to learn and develop new skills to contribute to my team’s success.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

Estonian

Fluent

English

Fluent

Work Experience

Community Operations Analyst at Covalen Solutions

September 1, 2024 - Present

Analyzed user behavior and support data to identify trends and operational issues; collaborated with cross-functional teams to improve policies, workflows, and platform performance; investigated and resolved issues reported on client platforms; responded to user inquiries with high quality, speed, empathy and accuracy; reviewed reported content within agreed turnaround times and quality standards; identified inefficiencies in workflows and proposed solutions.

Warehouse Operative at Aldi Distribution Centre

August 1, 2023 - August 1, 2024

Hit weekly targets; operated warehouse equipment safely and efficiently according to company protocols; contributed to additional tasks for voice pickers; used headset for order picking; used pallet truck for order picking.

Retail Sales Consultant at Harvey Norman

October 1, 2022 - April 1, 2023

Maximized customer retention by resolving issues quickly; assisted customers with purchases, locating items and joining reward programs; answered product questions with up-to-date knowledge of sales and store promotions; assisted customers with locating and choosing merchandise; stocked merchandise and displayed items to drive sales; used consultative sales techniques to understand customer needs.

Bicycle Mechanic at Balti Autoosad AS

April 1, 2021 - April 1, 2022

Estimated parts, bicycle and component repairs and replacements; serviced, maintained and repaired bicycles with focus on efficiency, quality and safety; provided recommendations to clients; performed new bike assemblies and wheel alignment; helped customers select bicycles; coordinated cycle workshops and sales demonstrations; kept the store orderly and managed stock.

Solar Panel Installator at Diotech OÜ

May 1, 2020 - May 1, 2021

Built main frame from start to finish for solar panels on roof and ground; installed solar panels with precision for visual appeal; cleaned up after work; note: cable management to the inverter was not performed.

Retail Sales Consultant at Euronics

January 1, 2018 - April 1, 2020

Maximized customer retention by resolving issues quickly; helped customers complete purchases, locate items and join reward programs; answered product questions with up-to-date knowledge of sales and store promotions; assisted customers with locating and choosing merchandise; stocked merchandise and labeled items; demonstrated products in-store to match customer needs.

Warehouse Operative at Valio Eesti AS

January 1, 2016 - August 1, 2016

Leveraged forklift, hand truck or electric dolly to move or stack materials; reported defective material and equipment; completed orders for stores using hand scanner and voice picker; picked and packed; assembled products for delivery around Estonia.

Warehouse Worker at A le Coq Warehouse

May 1, 2013 - September 1, 2013

Prepared finished products for packaging and shipment; cleaned up daily after packaging; used electric forklift to transfer pallets; ensured defective products stayed out of finished pallets; performed occasional picking with forklift.

Warehouse Worker at A le Coq Warehouse

June 1, 2012 - September 1, 2012

IT Specialist at Pro Arvuti OÜ

January 1, 2012 - December 1, 2012

Configured hardware, devices and software to set up workstations; patched software and installed updates to eliminate security problems; suggested hardware/software modifications to improve speed; diagnosed user problems using tests and probing questions; monitored systems and troubleshooted errors; performed server backups and managed backup tapes; removed malware from laptops and desktops.