Bell Desk and Maintenance at Banff Sunshine Village Resort

Maintained various fixtures (lights, doors/locks, bathroom fixtures such as tubs, faucets, etc.); used Microsoft Excel to track guest information; provided excellent customer service in English and French; carefully delivered luggage from base of the mountain to guests' rooms; chauffeured guests from base of the mountain to various resort locations; solved guest concerns calmly; guided guests through available activities; maintained and drove company vehicles at all hours.

Small Animal Manager & Key Holder at Petland Deerfoot City & Sunridge locations

Opened and closed the store including cash handling; navigated guests' unique needs for their pets; trained new coworkers according to company standards; practiced excellent problem solving and teamwork; managed and delegated tasks to ensure even work distribution and completed checklists daily; provided basic animal care to keep enclosures clean and comfortable; took animals to emergency vet visits and administered medications per prescribed schedules.

Bell Desk Attendant / Maintenance at Banff Sunshine Village Resort

Handled bell desk and maintenance duties, including upkeep of fixtures (lights, doors/locks, bathroom fixtures). Trained in Microsoft Excel to track guest and luggage information. Provided excellent customer service in English and French, escorted guests from base of the mountain to the hotel, supported daily activities, solved guest concerns calmly, and assisted with guest transportation and overall resort operations.