Hi, I’m MANGESH SHINDE, a Technical Support Engineer with hands-on experience in troubleshooting, remote access support, and customer service. I excel at resolving technical and billing issues via calls, chat, and ticketing systems, with a strong focus on first-contact resolution and customer satisfaction. I'm passionate about streamlining support processes and adopting new technologies to improve service delivery. I enjoy collaborating with clients to understand issues, provide effective solutions, and ensure a smooth user experience while continually expanding my technical and analytical skill set.

MANGESH SHINDE

Hi, I’m MANGESH SHINDE, a Technical Support Engineer with hands-on experience in troubleshooting, remote access support, and customer service. I excel at resolving technical and billing issues via calls, chat, and ticketing systems, with a strong focus on first-contact resolution and customer satisfaction. I'm passionate about streamlining support processes and adopting new technologies to improve service delivery. I enjoy collaborating with clients to understand issues, provide effective solutions, and ensure a smooth user experience while continually expanding my technical and analytical skill set.

Available to hire

Hi, I’m MANGESH SHINDE, a Technical Support Engineer with hands-on experience in troubleshooting, remote access support, and customer service. I excel at resolving technical and billing issues via calls, chat, and ticketing systems, with a strong focus on first-contact resolution and customer satisfaction.

I’m passionate about streamlining support processes and adopting new technologies to improve service delivery. I enjoy collaborating with clients to understand issues, provide effective solutions, and ensure a smooth user experience while continually expanding my technical and analytical skill set.

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Skills

Experience Level

Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

Language

English
Fluent
Hindi
Fluent
Marathi (Marāṭhī)
Fluent

Work Experience

Technical Support Engineer at Aress Software Nashik
November 7, 2023 - November 26, 2024

Education

Diploma in Computer Engineering at Guru Gobind Singh Polytechnic, Nashik
January 11, 2030 - December 26, 2025
Secondary School Certification (SSC) at Purushottam English School, Nashik
January 11, 2030 - December 26, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Computers & Electronics