Available to hire
Hi, I’m John Marlou Hilario, a Customer Support Specialist with over 4 years of experience in high-volume call center environments. I excel at de-escalating complex issues and delivering solutions through active listening and efficient problem-solving. I’m friendly, approachable, and committed to helping customers feel understood and valued.
I’m seeking opportunities to contribute my communication and service skills to a dynamic team.
Experience Level
Intermediate
Intermediate
Work Experience
Call Center Agent at Teleperformance
January 1, 2017 - December 31, 2018Handled customer inquiries with active listening, conflict resolution, and CRM usage. Performed data entry and basic photo editing as needed. Maintained CSAT scores around 95%+.
Service Crew Member at Tea Gumps
January 1, 2021 - December 31, 2023Provided friendly service in a fast-paced cafe environment, ensuring customer satisfaction and smooth operations.
Call Center Agent at Awesome CX
January 1, 2023 - December 31, 2024Addressed customer inquiries, resolved issues, and maintained strong customer relationships in a high-volume contact center.
Call Center Agent at Optum Global Solutions
January 1, 2024 - December 31, 2026Handled customer support tasks with attention to accuracy, responsiveness, and quality service in a healthcare-focused contact center.
Education
High School Diploma at Saint Peter's College of Toril
January 11, 2030 - February 11, 2026Qualifications
Industry Experience
Professional Services, Consumer Goods
Experience Level
Intermediate
Intermediate
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