As an eCommerce Product Owner at JSC TBC Bank since April 2023, I am responsible for managing, maintaining, and developing e-commerce and acquiring products and services. I work closely with risk, financial/commercial, and compliance teams to ensure smooth operations. Additionally, I handle troubleshooting and resolving technical and operational issues, ensuring compliance with regulations and standards. My role includes defining the product vision, developing and prioritizing the product roadmap, and ensuring that the payments platform complies with all applicable regulations.
Since 2019, I have been a Founding Director and Executive Operating Director at CCare Co. I oversee daily monitoring of transactions and gateways, collaborating closely with KYC, Financial, and Risk teams for transaction clearance. My work includes troubleshooting technical and operational problems, managing and mentoring team members, and participating in company-wide global product development and payment authorization processes. I have strong interpersonal skills developed from leading customer support teams and working in diverse operational roles over the years.
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