As an eCommerce Product Owner at JSC TBC Bank since April 2023, I am responsible for managing, maintaining, and developing e-commerce and acquiring products and services. I work closely with risk, financial/commercial, and compliance teams to ensure smooth operations. Additionally, I handle troubleshooting and resolving technical and operational issues, ensuring compliance with regulations and standards. My role includes defining the product vision, developing and prioritizing the product roadmap, and ensuring that the payments platform complies with all applicable regulations. Since 2019, I have been a Founding Director and Executive Operating Director at CCare Co. I oversee daily monitoring of transactions and gateways, collaborating closely with KYC, Financial, and Risk teams for transaction clearance. My work includes troubleshooting technical and operational problems, managing and mentoring team members, and participating in company-wide global product development and payment authorization processes. I have strong interpersonal skills developed from leading customer support teams and working in diverse operational roles over the years.

Mariam Pataraia

As an eCommerce Product Owner at JSC TBC Bank since April 2023, I am responsible for managing, maintaining, and developing e-commerce and acquiring products and services. I work closely with risk, financial/commercial, and compliance teams to ensure smooth operations. Additionally, I handle troubleshooting and resolving technical and operational issues, ensuring compliance with regulations and standards. My role includes defining the product vision, developing and prioritizing the product roadmap, and ensuring that the payments platform complies with all applicable regulations. Since 2019, I have been a Founding Director and Executive Operating Director at CCare Co. I oversee daily monitoring of transactions and gateways, collaborating closely with KYC, Financial, and Risk teams for transaction clearance. My work includes troubleshooting technical and operational problems, managing and mentoring team members, and participating in company-wide global product development and payment authorization processes. I have strong interpersonal skills developed from leading customer support teams and working in diverse operational roles over the years.

Available to hire

As an eCommerce Product Owner at JSC TBC Bank since April 2023, I am responsible for managing, maintaining, and developing e-commerce and acquiring products and services. I work closely with risk, financial/commercial, and compliance teams to ensure smooth operations. Additionally, I handle troubleshooting and resolving technical and operational issues, ensuring compliance with regulations and standards. My role includes defining the product vision, developing and prioritizing the product roadmap, and ensuring that the payments platform complies with all applicable regulations.

Since 2019, I have been a Founding Director and Executive Operating Director at CCare Co. I oversee daily monitoring of transactions and gateways, collaborating closely with KYC, Financial, and Risk teams for transaction clearance. My work includes troubleshooting technical and operational problems, managing and mentoring team members, and participating in company-wide global product development and payment authorization processes. I have strong interpersonal skills developed from leading customer support teams and working in diverse operational roles over the years.

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Experience Level

Expert
Intermediate
Intermediate
Intermediate

Language

Georgian
Fluent
English
Advanced
Russian
Advanced

Work Experience

eCommerce Product Owner at JSC TBC Bank
April 1, 2023 - Present
Managing, maintaining, and developing e-commerce and acquiring products and services in close collaboration with risk, financial/commercial, and compliance teams. Overseeing troubleshooting and resolving technical and operational issues. Ensuring compliance with regulations and standards, defining the product vision, developing and prioritizing the product roadmap, and maintaining compliance of the payments platform.
Founding Director / Executive Operating Director at CCare Co
January 1, 2019 - Present
Daily monitoring of transactions and gateways, working closely with KYC, Financial, and Risk teams for transaction clearance. High attention to day-to-day activities, troubleshooting and resolving technical and operational problems, managing, developing, mentoring and coaching team members. Participating in company global product development and payment authorization.
Head of Customer Support at GPN Data Group Georgia
September 1, 2019 - August 25, 2025
Establishing and maintaining effective working relationships with coworkers, managers, and clients. Maintaining clear communication lines between internal departments and the customer service team. Participating in the recruitment process.
Customer Support Group Supervisor at GPN Data Group International
April 1, 2018 - August 25, 2025
Participating in company global product development. Directing and reviewing work of staff.
Call Center Advisor at Bank Republic Société Générale
June 1, 2016 - August 25, 2025
Customer support and service.
Operational Manager/ Accountant at LTD Baby Land Georgia
June 1, 2015 - August 25, 2025
Operational and accounting management.
Project Coordinator / Intern at EPI Economic Prosperity Initiative USAID contractor
March 1, 2015 - August 25, 2025
Project coordination and internship responsibilities.
Call Centre Advisor at BTA Bank
December 1, 2015 - August 25, 2025
Customer call center support.
Corporate Sales Agent at BTA Bank
June 1, 2013 - August 25, 2025
Corporate sales responsibilities.
Ambassador at Georgian Agrarian University
December 1, 2012 - August 25, 2025
Representing the university.

Education

Master in Public Relations at Georgian Institute of Public Affairs (GIPA)
September 1, 2017 - July 1, 2019
Bachelor in BA at Georgian Agrarian University
September 1, 2010 - August 1, 2014

Qualifications

Professional Scrum Product Owner (PSPO I)
January 1, 2023 - August 25, 2025
HS Certificate Exam
January 1, 2022 - August 25, 2025
Front End Development
September 1, 2021 - December 1, 2021
Health and Safety Management (HSE)
September 1, 2019 - November 1, 2019
Training in Election Code and Rights
January 1, 2012 - August 25, 2025

Industry Experience

Financial Services, Professional Services, Retail, Software & Internet, Education