I am a highly motivated and detail-oriented professional with a strong background in creative operations, project management, and customer relations. I have experience in coordinating cross-functional teams, optimizing workflow efficiency, and managing digital content campaigns. I am passionate about leveraging my creative skills as a UGC Content Creator while integrating into the Italian professional landscape.…

marina Shoukry

I am a highly motivated and detail-oriented professional with a strong background in creative operations, project management, and customer relations. I have experience in coordinating cross-functional teams, optimizing workflow efficiency, and managing digital content campaigns. I am passionate about leveraging my creative skills as a UGC Content Creator while integrating into the Italian professional landscape.…

Available to hire

I am a highly motivated and detail-oriented professional with a strong background in creative operations, project management, and customer relations. I have experience in coordinating cross-functional teams, optimizing workflow efficiency, and managing digital content campaigns. I am passionate about leveraging my creative skills as a UGC Content Creator while integrating into the Italian professional landscape.

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Language

Arabic
Fluent
English
Fluent
Italian
Beginner

Work Experience

Operations Administrator at PRE Development
August 1, 2021 - November 15, 2023
Managed and streamlined creative production workflows and operations. Coordinated with cross-functional teams to ensure projects were delivered on time and met quality standards. Handled project tracking, resource allocation, and optimized operational efficiency for creative campaigns.
Customer Engagement & Content Specialist at Palm Hills Developments
August 2, 2020 - September 30, 2021
Analyzed customer feedback and CRM data to refine digital communication strategies and improve brand engagement. Developed written and visual communication materials, ensuring high brand consistency across digital touchpoints. Managed digital customer inquiries, translating customer pain points and trends into actionable ideas for social media content.
Employer Branding & HR Operations Partner at Eva Pharma
February 3, 2019 - January 1, 2020
Led external and internal employer branding initiatives, creating engaging digital and multimedia content to attract top-tier talent. Designed visual social media posts, newsletters, and internal digital communications to boost corporate presence.
Customer Service Team Leader & Trainer at HSBC Bank (GLCM UK)
November 1, 2017 - December 2, 2018
Managed high-value corporate client accounts and global liquidity inquiries for HSBC UK. Trained team members, ensuring high service quality standards and excellent communication practices.
Customer Service Representative at Vodafone UK
April 2, 2017 - October 1, 2017
Handled high-volume customer inquiries for Vodafone UK, consistently meeting communication and quality targets. Developed strong active listening and problem-solving skills to ensure high customer satisfaction.

Education

Bachelor of Commerce (English Section) at Ain Shams University
September 1, 2014 - May 30, 2021
Diploma di Licenza Media at CPIA Castelvetrano
October 1, 2025 - June 30, 2026
Bachelor of Commerce (English Section) - Major in Accounting at Ain Shams University
September 1, 2014 - May 30, 2021
Diploma di Licenza Media (Terza Media) at CPIA Castelvetrano
October 1, 2025 - June 30, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services, Education

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