I am a dedicated Technical Product Support Specialist with over a decade of experience in operations and data management. I take pride in troubleshooting complex technical issues and providing clear, actionable solutions that streamline workflows and enhance customer satisfaction. My expertise in SQL, Python, and Salesforce has allowed me to deliver high-quality support to a diverse range of clients. Throughout my career, I have developed a strong ability to collaborate cross-functionally with engineering, operations, and product teams. I thrive in remote global environments, adapting to various time zones and schedules to ensure all client needs are met. I am passionate about continuous improvement and committed to excellence in every project I undertake.

Marios Manikas

I am a dedicated Technical Product Support Specialist with over a decade of experience in operations and data management. I take pride in troubleshooting complex technical issues and providing clear, actionable solutions that streamline workflows and enhance customer satisfaction. My expertise in SQL, Python, and Salesforce has allowed me to deliver high-quality support to a diverse range of clients. Throughout my career, I have developed a strong ability to collaborate cross-functionally with engineering, operations, and product teams. I thrive in remote global environments, adapting to various time zones and schedules to ensure all client needs are met. I am passionate about continuous improvement and committed to excellence in every project I undertake.

Available to hire

I am a dedicated Technical Product Support Specialist with over a decade of experience in operations and data management. I take pride in troubleshooting complex technical issues and providing clear, actionable solutions that streamline workflows and enhance customer satisfaction. My expertise in SQL, Python, and Salesforce has allowed me to deliver high-quality support to a diverse range of clients.

Throughout my career, I have developed a strong ability to collaborate cross-functionally with engineering, operations, and product teams. I thrive in remote global environments, adapting to various time zones and schedules to ensure all client needs are met. I am passionate about continuous improvement and committed to excellence in every project I undertake.

See more

Experience Level

Expert
Expert

Work Experience

FTTH Design Engineer at Sine Technologies GP
September 1, 2021 - October 31, 2025
Designed and optimized fiber optic networks to strict quality standards, produced detailed technical documentation, and collaborated with project managers and technical teams to troubleshoot and resolve design issues.
Customer Support Representative at Crossover for Work
December 1, 2023 - December 1, 2023
Resolved complex technical and workflow issues for a global SaaS platform and created documentation to improve self-service and knowledge sharing. Collaborated with engineers to test fixes and streamline workflows through Salesforce customization.
People Operations Analyst at IgniteTech
November 1, 2022 - November 1, 2022
Maintained operational documentation and process maps while troubleshooting global team system issues. Managed Salesforce and G Suite data integrity and reporting.
Operations Analyst at Trilogy
December 1, 2021 - December 1, 2021
Led fraud prevention initiatives, maintained high-quality standards for support tickets, and collaborated with engineering to resolve platform issues.
Scientific Personnel - Radiation Safety Engineer at Greek Atomic Energy Commission
January 1, 2021 - January 1, 2021
Streamlined technical study evaluations, developed compliance procedures and manuals, and resolved complex compliance and technical equipment issues.

Education

MSc at University of Patras, Greece
January 11, 2030 - October 31, 2025

Qualifications

Add your qualifications or awards here.

Experience Level

Expert
Expert

Hire a AI Engineer

We have the best ai engineer experts on Twine. Hire a ai engineer in Athens today.