I began my career in a technical role, working in both back-office operations and customer-facing positions. Driven by a desire to expand my expertise, I actively contributed to various departments, embracing diverse office and team management challenges. This journey ultimately led me to the marketing department, where I discovered a passion for graphic design and decided to make it my career focus.

Marta Nielek

I began my career in a technical role, working in both back-office operations and customer-facing positions. Driven by a desire to expand my expertise, I actively contributed to various departments, embracing diverse office and team management challenges. This journey ultimately led me to the marketing department, where I discovered a passion for graphic design and decided to make it my career focus.

Available to hire

I began my career in a technical role, working in both back-office operations and customer-facing positions. Driven by a desire to expand my expertise, I actively contributed to various departments, embracing diverse office and team management challenges.

This journey ultimately led me to the marketing department, where I discovered a passion for graphic design and decided to make it my career focus.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Beginner
Beginner
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Language

Polish
Fluent
English
Advanced
French
Intermediate

Work Experience

Graphic Designer at Silver Bullet Labs Sp. z o.o.
March 1, 2025 - Present
Designing visuals for social media; creating marketing materials for print (flyers, posters, etc.); producing infographics and visuals for business presentations; collaborating with the marketing team on key visuals for company products/brands and supporting company rebranding.
Graphic Designer at Fides Sp. j.
March 1, 2025 - October 13, 2025
Designing labels for cosmetic products for hotels; preparing materials for print.
Graphic Designer at MomHome
November 1, 2024 - October 13, 2025
Parental break after giving birth to daughter.
Graphic Designer at QED Software
September 1, 2023 - October 13, 2025
Marketing materials: promotional items (flyers, socks, mugs, Christmas cards, conference stands); PowerPoint templates and infographics; graphics for social media; visuals for the company site; occasional 3D elements for games; UI design for a Data Science platform.
Senior Associate (L1 Support/Data Analytic/Team Leader/Graphic Designer) at Microsoft (outsourced by Capgemini Invent Polska)
September 1, 2020 - October 13, 2025
In MarCom: created PowerPoint presentations and overall visuals/infographics; designed email templates; organized and shot marketing videos for Microsoft Inspire 2018; provided L1 support for Microsoft Sales Teams globally; performed data analysis; acted as deputy team leader during a transition period.
Customer Service Specialist (L1/L2 Support/Graphic Designer) at WebInterpret Poland sp. z o.o. Warsaw
May 1, 2016 - October 13, 2025
L1/L2 support; Zendesk ticket handling; daily MySQL usage; training of junior agents; graphic design; e-books; blog graphics; banners for internet advertising; collaborative creation of Help Center articles with marketing.
Operational Assurance at Alcatel-Lucent (outsourced by Dacomet sp. z o.o. Bydgoszcz)
June 30, 2013 - October 13, 2025
Assisting engineers; incident management; planning, scheduling, and creating daily support plans; supporting team members; ensuring data accuracy in the Capacity Database.
L1 Support Technical Engineer (L1 support, mentoring) at Alcatel-Lucent and HP (outsourced by CFT Polska sp. z o.o Warsaw)
February 29, 2012 - October 13, 2025
Solving technical problems for external clients (Verizon, Telecom, Orange) in English and French; diagnosing WAN/LAN issues; coordinating with carriers and subcontractors; mentoring juniors; creating team schedules; assisting in recruitment for CFT; participating in project transfer to the Philippines.
Graphic Designer at Silver Bullet Labs Sp. z o.o.
March 1, 2025 - Present
Designing visuals for social media; designing and preparing marketing materials for print (flyers, posters, etc.); creating infographics and visuals for business presentations; collaborating with the marketing team on key visuals for company products/brands and the company rebranding.
Graphic Designer at Fides Sp. j.
March 1, 2025 - October 13, 2025
Designing labels for cosmetic products for hotels; preparing materials for print.
Graphic Designer at MomHome
November 1, 2024 - October 13, 2025
Parental break after giving birth to a daughter.
Graphic Designer at QED Software
September 1, 2023 - October 13, 2025
In the marketing department, produced digital and printed materials: promotional items, PowerPoint templates and infographics; graphics for social media; site visuals and occasional 3D elements; UI design for a Data Science platform.
Senior Associate (L1 Support/Data Analytic/Team Leader/Graphic Designer) at Microsoft (outsourced by Capgemini Invent Polska)
September 1, 2020 - October 13, 2025
In MarCom, created PowerPoint presentations and infographics; designed email templates; organized marketing video shoots for Inspire 2018; provided L1 support for Microsoft Sales Teams and performed data analysis; deputy team leader during transition.
Customer Service Specialist (L1/L2 Support/Graphic Designer) at WebInterpret Poland sp. z o.o. Warsaw
May 1, 2016 - October 13, 2025
Handled L1/L2 tickets (Zendesk); daily MySQL usage; trained L1 junior agents; contributed to marketing materials; created e-books, blog graphics, and banners; authored Help Center articles with marketing collaboration.
Operational Assurance at Alcatel-Lucent (outsourced by Dacomet sp. z o.o. Bydgoszcz)
June 1, 2013 - October 13, 2025
Assisted engineers, managed time/tasks for a ~20-person team across two locations; incident management; daily support planning; data accuracy in Capacity Database.
L1 Support Technical Engineer at Alcatel-Lucent and HP (outsourced by CFT Polska sp. z o.o. Warsaw)
February 1, 2012 - October 13, 2025
Resolved technical problems for external clients (Verizon, Telecom, Orange) in English and French; diagnosed WAN/LAN issues; mentored juniors; scheduled shifts for a 25-member team; contributed to project transfers.
Graphic Designer at Silver Bullet Labs Sp. z o.o.
March 1, 2025 - Present
Designing visuals for social media; designing and preparing marketing materials for print (flyers, posters and others); providing infographics and visuals for business presentations; collaborating with the marketing team on key visuals for company products/brands and the rebranding of the company.
Graphic Designer at Fides Sp. j.
March 1, 2025 - October 13, 2025
Designing labels for cosmetic products for hotels. Preparing materials for print.
Graphic Designer at MomHome
November 1, 2024 - October 13, 2025
Parental break after giving birth to my daughter.
Graphic Designer at QED Software
September 1, 2023 - October 13, 2025
In the marketing department, providing digital and printed materials: promotional materials (flyers, socks, mugs, Christmas cards, conference stands); PowerPoint templates and infographics; graphics for social media; UI design of a Data Science platform; 3D elements for games; concept arts for a video game.
Senior Associate (L1 Support/Data Analytic/Team Leader/Graphic Designer) at Microsoft (outsourced by Capgemini Invent Polska)
September 1, 2020 - October 13, 2025
In MarCom, creating PowerPoint presentations and infographics; email templates; organized marketing videos for Microsoft Inspire 2018; L1 Support for Microsoft Sales teams; data analysis; deputy team lead during a search for a permanent leader.
Customer Service Specialist (L1/L2 Support/Graphic Designer) at WebInterpret Poland sp. z o.o. Warsaw
May 1, 2016 - October 13, 2025
L1/L2 support; daily MySQL usage; training L1 junior agents; graphic design; e-books; blog graphics; banners for online ads; creation of Help Center articles in cooperation with marketing.
Operational Assurance at Alcatel-Lucent (outsourced by Dacomet sp. z o.o. Bydgoszcz)
June 1, 2013 - October 13, 2025
Assisting engineers; managing time and tasks for a team of around 20 across two locations; incident management; planning and daily support; data accuracy in Capacity Database.
L1 Support Technical Engineer (L1 support, mentoring) at Alcatel-Lucent and HP (outsourced by CFT Polska sp. z o.o. Warsaw)
February 1, 2012 - October 13, 2025
L1 support solving technical problems for external clients (Verizon, Telecom, Orange) in English and French; WAN/LAN troubleshooting; mentoring juniors; creating schedules; assisting in recruitment.

Education

Master's in Archeology at Nicolaus Copernicus University (Torun, Poland)
January 11, 2030 - October 13, 2025
Master's in Philosophy at Nicolaus Copernicus University (Torun, Poland) and Universite Pierre Mendes (Grenoble, France)
January 11, 2030 - October 13, 2025
Master's in Archeology at Nicolaus Copernicus University, Torun, Poland
January 11, 2030 - October 13, 2025
Master's in Philosophy at Nicolaus Copernicus University, Torun, Poland
January 11, 2030 - October 13, 2025
Master's in Philosophy at Universite Pierre Mendes, Grenoble, France
January 11, 2030 - October 13, 2025
Master's in Archeology at Nicolaus Copernicus University (Torun, Poland)
January 11, 2030 - October 13, 2025
Master's in Philosophy at Nicolaus Copernicus University (Torun, Poland) and Universite Pierre Mendes (Grenoble, France)
January 11, 2030 - October 13, 2025

Qualifications

Cambridge Certificate: FCE
January 11, 2030 - October 13, 2025
C1 English Proficiency
January 11, 2030 - October 13, 2025

Industry Experience

Media & Entertainment, Software & Internet, Professional Services, Consumer Goods, Education, Retail, Telecommunications