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I'm Catherine Martins, an emergency communications professional with over two decades of experience coordinating rapid-response operations and ensuring clear, safe outcomes for diverse communities. I excel at leading teams, refining dispatch processes, and translating complex situations into actionable guidance for responders and the public.…

Catherine Martins

Project Manager, Digital Marketer, Social Media Manager

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I'm Catherine Martins, an emergency communications professional with over two decades of experience coordinating rapid-response operations and ensuring clear, safe outcomes for diverse communities. I excel at leading teams, refining dispatch processes, and translating complex situations into actionable guidance for responders and the public.…

Available to hire

I’m Catherine Martins, an emergency communications professional with over two decades of experience coordinating rapid-response operations and ensuring clear, safe outcomes for diverse communities.

I excel at leading teams, refining dispatch processes, and translating complex situations into actionable guidance for responders and the public.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Yoruba

Intermediate

Igbo

Intermediate

Hausa

Intermediate

Work Experience

Agent Supervisor at Emergency Communication Centre (112)

November 1, 2018 - October 27, 2025

Answer emergency calls, gather critical information, assess the situation, and dispatch emergency services. Provide pre-arrival instructions, communicate with responders, operate radio and computer systems to manage calls and track units, and enter information into databases. Handle both emergency and non-emergency inquiries with a client-centered approach; coordinate dispatches with other agencies such as fire and police; monitor call quality and staff performance; support a 24/7 dispatch operation.