I'm Catherine Martins, an emergency communications professional with over two decades of experience coordinating rapid-response operations and ensuring clear, safe outcomes for diverse communities. I excel at leading teams, refining dispatch processes, and translating complex situations into actionable guidance for responders and the public.

Catherine Martins

I'm Catherine Martins, an emergency communications professional with over two decades of experience coordinating rapid-response operations and ensuring clear, safe outcomes for diverse communities. I excel at leading teams, refining dispatch processes, and translating complex situations into actionable guidance for responders and the public.

Available to hire

I’m Catherine Martins, an emergency communications professional with over two decades of experience coordinating rapid-response operations and ensuring clear, safe outcomes for diverse communities.

I excel at leading teams, refining dispatch processes, and translating complex situations into actionable guidance for responders and the public.

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Language

English
Fluent
Yoruba
Intermediate
Igbo
Intermediate
Hausa
Intermediate

Work Experience

Agent Supervisor at Emergency Communication Centre (112)
November 1, 2018 - October 27, 2025
Answer emergency calls, gather critical information, assess the situation, and dispatch emergency services. Provide pre-arrival instructions, communicate with responders, operate radio and computer systems to manage calls and track units, and enter information into databases. Handle both emergency and non-emergency inquiries with a client-centered approach; coordinate dispatches with other agencies such as fire and police; monitor call quality and staff performance; support a 24/7 dispatch operation.

Education

Master's degree in Mass Communication at University of Lagos
January 1, 2015 - October 27, 2025
Bachelor's degree in Mass Communication - Advertising and Journalism at Imo State University, Owerri
January 1, 2008 - October 27, 2025

Qualifications

PMPC Certification training course
January 1, 2013 - October 27, 2025
NIMC Certification training course
January 1, 2014 - October 27, 2025
Customer Care Certification Training
January 1, 2021 - October 27, 2025
Emergency Preparedness and Response Training
January 1, 2023 - October 27, 2025
Disaster Management Training Course
January 1, 2023 - October 27, 2025
Quality Assurance Certification Training
January 1, 2024 - October 27, 2025

Industry Experience

Media & Entertainment, Professional Services, Government