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Hi, I’m Martyn Shaw. I’m a customer-focused support professional with over a decade of experience helping people resolve issues across retail, utilities, and service sectors. I bring a friendly, can-do attitude to every interaction, whether I’m answering emails, taking calls, or guiding teammates to resolve faults quickly. I’m adept at learning new products and processes, staying calm under pressure, and communicating complex information in plain language. I thrive in fast-changing environments and enjoy collaborating with teams to deliver great service.…Hi, I’m Martyn Shaw. I’m a customer-focused support professional with over a decade of experience helping people resolve issues across retail, utilities, and service sectors. I bring a friendly, can-do attitude to every interaction, whether I’m answering emails, taking calls, or guiding teammates to resolve faults quickly. I’m adept at learning new products and processes, staying calm under pressure, and communicating complex information in plain language. I thrive in fast-changing environments and enjoy collaborating with teams to deliver great service.

Martyn Shaw

Content Creator, Photographer, Voiceover Artist, +3

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Hi, I’m Martyn Shaw. I’m a customer-focused support professional with over a decade of experience helping people resolve issues across retail, utilities, and service sectors. I bring a friendly, can-do attitude to every interaction, whether I’m answering emails, taking calls, or guiding teammates to resolve faults quickly. I’m adept at learning new products and processes, staying calm under pressure, and communicating complex information in plain language. I thrive in fast-changing environments and enjoy collaborating with teams to deliver great service.…Hi, I’m Martyn Shaw. I’m a customer-focused support professional with over a decade of experience helping people resolve issues across retail, utilities, and service sectors. I bring a friendly, can-do attitude to every interaction, whether I’m answering emails, taking calls, or guiding teammates to resolve faults quickly. I’m adept at learning new products and processes, staying calm under pressure, and communicating complex information in plain language. I thrive in fast-changing environments and enjoy collaborating with teams to deliver great service.

Available to hire

Hi, I’m Martyn Shaw. I’m a customer-focused support professional with over a decade of experience helping people resolve issues across retail, utilities, and service sectors. I bring a friendly, can-do attitude to every interaction, whether I’m answering emails, taking calls, or guiding teammates to resolve faults quickly.

I’m adept at learning new products and processes, staying calm under pressure, and communicating complex information in plain language. I thrive in fast-changing environments and enjoy collaborating with teams to deliver great service.

Skills

Microsoft Office

Experience Level

Microsoft Office

Intermediate

Language

English

Fluent

Work Experience

Customer Service Advisor at ChargePlace Scotland

January 1, 2023 - August 1, 2024

Work to aide customers using the numerous charge points for their electric vehicles that are part of the CPS network. Duties range from customer support and fault finding/reporting. I routinely help with email support while handling calls to assist offline teams.

Customer Service Advisor at Utility Warehouse

November 1, 2021 - November 1, 2022

Helped customers with bills, internet issues and other problems across multiple products. Trained in several products, handling calls that could span internet help, phone troubleshooting and billing; worked with a diverse range of customers.

Asda Colleague at Asda

July 1, 2018 - November 1, 2021

Worked on the shop floor and in the warehouse, restocking, stock rotation and other maintenance duties. Trained in General Merchandise, Cash Office and Admin; maintained clerical systems; handled cash and assisted customers.

Customer Support Agent at BT Support

April 1, 2006 - May 1, 2017

Worked on first and second line support teams answering calls to assist its customers with the various BT products. Completed additional customer service training, maintained high customer satisfaction, adapted to new processes, built rapport, and explained complex concepts in simple terms.