I am an Incident Management and Business Operations professional with international experience supporting large-scale digital platforms and high-impact operational environments. A tools, time-critical operations. I thrive on the challenge of resolving issues, optimizing processes, and ensuring customer satisfaction while collaborating with teams across various sectors to achieve optimal outcomes.…

MARWIN JOSÉ MAGNO CHESTER PINHEIRO REIS

I am an Incident Management and Business Operations professional with international experience supporting large-scale digital platforms and high-impact operational environments. A tools, time-critical operations. I thrive on the challenge of resolving issues, optimizing processes, and ensuring customer satisfaction while collaborating with teams across various sectors to achieve optimal outcomes.…

Available to hire

I am an Incident Management and Business Operations professional with international experience supporting large-scale digital platforms and high-impact operational environments. A tools, time-critical operations.

I thrive on the challenge of resolving issues, optimizing processes, and ensuring customer satisfaction while collaborating with teams across various sectors to achieve optimal outcomes.

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Language

Portuguese
Fluent
English
Advanced
Spanish; Castilian
Intermediate
Italian
Intermediate

Work Experience

Incident Management Pt & ENG. at WHS Global Services SA
April 1, 2022 - Present
Understand the cause of the escalations, its business impact, and level of urgency from customer and other stakeholders. Ensure correct process recycling and trends are in place to account team and customer. Proactive engagement in addressing the customer experience for continuous improvement.
Online Affiliate Manager at Square Venture
April 1, 2021 - Present
Managed affiliate operations for an online gaming casino, focusing on payments. Analyzed trends, ensuring compliance with payment protocols and resolved transactional issues with partners.
Business Operations Analyst - PT & ENG. at WHS Global Services SA
July 1, 2021 - March 1, 2022
Responsible for daily operational KPIs and continuous performance improvement. Collaborated with different departments to ensure operational consistency.
FAB Manager Team Leader at WHS Global Services SA
September 1, 2019 - September 1, 2020
Led a team of operators responsible for daily operations. Coordinated the quality of service delivery and ensured that all tasks were completed accurately and within allocated time.

Education

Add your educational history here.

Qualifications

EF SET Certificate
January 11, 2030 - March 25, 2026

Industry Experience

Gaming, Professional Services, Consumer Goods