Result-driven IT professional with 15+ years of expertise across the Software Development Lifecycle, technical support, and customer-focused delivery. Experienced in troubleshooting software/hardware issues, debugging and coding, creating functional/technical specifications, and supporting application go-lives with strong stakeholder collaboration. Known for resolving client issues through ticketing systems within SLA targets, improving performance through SQL and system optimization, and managing projects from design and testing through deployment. Skilled in training users and mentoring team members while ensuring compliance with processes and quality assurance requirements.

Kashif Khan

Result-driven IT professional with 15+ years of expertise across the Software Development Lifecycle, technical support, and customer-focused delivery. Experienced in troubleshooting software/hardware issues, debugging and coding, creating functional/technical specifications, and supporting application go-lives with strong stakeholder collaboration. Known for resolving client issues through ticketing systems within SLA targets, improving performance through SQL and system optimization, and managing projects from design and testing through deployment. Skilled in training users and mentoring team members while ensuring compliance with processes and quality assurance requirements.

Available to hire

Result-driven IT professional with 15+ years of expertise across the Software Development Lifecycle, technical support, and customer-focused delivery. Experienced in troubleshooting software/hardware issues, debugging and coding, creating functional/technical specifications, and supporting application go-lives with strong stakeholder collaboration.

Known for resolving client issues through ticketing systems within SLA targets, improving performance through SQL and system optimization, and managing projects from design and testing through deployment. Skilled in training users and mentoring team members while ensuring compliance with processes and quality assurance requirements.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
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Language

English
Fluent
Hindi
Advanced

Work Experience

Application Support Specialist at XYZ Healthcare Solutions
January 1, 2022 - September 29, 2025
Provided application support, triaged and resolved issues, managed tickets, and coordinated with customers during Go-Live. Wrote SQL queries to optimize performance, installed and configured SQL Server components, and prepared reports to communicate status and outcomes.
Technical Support Supervisor at XYZ Health Care Solution LLC
October 1, 2017 - Present
Provided technical support to customers, resolved complex product issues, and coordinated with IT Help Desk and Network Operations to resolve software configuration problems. Ensured team compliance with training requirements, developed problem mitigation plans, monitored status using tracking tools, and delivered on-site Go-Live support and user training. Wrote complex SQL queries, improved query performance, and installed/configured Microsoft SQL Server Clustering. Served as primary client liaison and escalated issues as needed while guiding project delivery and stakeholder communication. Also contributed to software development activities, including task prioritization and testing.
Senior System Engineer at Bahrain Kuwait Computer Services
May 1, 2013 - September 30, 2017
Integrated and supported an ERP ecosystem involving Payroll, HRMS, Time & Attendance, and Access Control. Designed and deployed new applications and enhancements to existing systems, and conducted feasibility studies for upgrades. Implemented new websites/apps and structured modules using C# logic; designed/modified web UI with validation/custom controls. Wrote stored procedures and triggers using SQL Server. Trained engineering teams on new systems and protocols. Developed custom reports in Crystal Reports and maintained change documentation. Tested/deployed applications in test and live environments and supported continuous improvements.
System Engineer at Bahrain Kuwait Computer Services
October 1, 2011 - September 30, 2013
Resolved daily issues, updated web/SharePoint content, and performed data backups as required. Implemented reports, functions, and modifications for Time & Attendance based on user requirements. Updated and prepared reports for Access Control and integrated Access Control with the Time & Attendance application. Supported reporting and operational needs across integrated modules.

Education

Bachelor of Computer Science (BS) at Virtual University of Pakistan
January 11, 2030 - January 1, 2009

Qualifications

Microsoft Certified Technology Specialist (MCTS)
January 11, 2030 - September 24, 2025
Microsoft .NET Framework 4, Web Applications Development
January 11, 2030 - September 24, 2025
Microsoft Partner Network Sales and Marketing Competency Assessment for Midmarket Solution Provider
January 11, 2030 - September 24, 2025
Microsoft Licensing Overview Assessment
January 11, 2030 - September 24, 2025
Microsoft Certified Solutions Associate (MCSA)
January 11, 2030 - September 24, 2025
ITIL Foundation Certificate in IT Service Management 2023
January 11, 2030 - September 24, 2025
DevOps Certification Training
January 11, 2030 - September 24, 2025
Microsoft Azure Fundamentals
January 11, 2030 - September 24, 2025
Data Analytics with Python
January 11, 2030 - September 24, 2025
Python for Data Science
January 11, 2030 - September 24, 2025
R for Data Science
January 11, 2030 - September 24, 2025
Big Data 101
January 11, 2030 - September 24, 2025
Microsoft Certified Technology Specialist (MCTS)
January 11, 2030 - September 29, 2025
Microsoft .NET Framework 4, Web Applications Development
January 11, 2030 - September 29, 2025
Microsoft Certified Technology Specialist (MCTS) - Microsoft .NET Framework 4, Web Applications Development
January 11, 2030 - August 18, 2026

Industry Experience

Healthcare, Software & Internet, Professional Services, Life Sciences, Manufacturing, Computers & Electronics, Education, Telecommunications, Government
    Implement Azure IaaS

    The Corporation is a globally distributed firm. They have their headquarters in East US with another branch office in SouthEast Asia. Currently, they are working on a project and decided that the application tier of this project will reside in one of its branch regions. For security reasons, Corporation management is adamant on keeping their data tier in the headquarter region.

    As an organization, they are open to suggestions and are currently evaluating Azure as a deployment platform. To prepare for deployment of IaaS Standard DS1 v2, OSS Corporation must deploy an IaaS v2 virtual network in the headquarter region for its database. But for the application, it should create another IaaS v2 virtual network in the branch region. In addition, because the communication between App and data should happen over a private channel, one needs to prepare their branch office virtual network for establishing connectivity to the headquarter’s IaaS v2 virtual network by creating a virtual network gateway and deploy a test IaaS Standard DS1 v2 VM to the virtual networks for verifying the connection.

    After the deployment team ensures the connectivity between both the networks, you can validate the same using Ping.

    Overview

    The major activities for this exercise are as follows:

    1. Create virtual networks in the aforementioned region
    2. Create test virtual machines in both the virtual networks
    3. Establish the connectivity between both the networks via VNet peering
    4. Ensure connectivity is established properly
    Inventory Management System

    A project in which they have to monitor how many products get order and delivered to client. The product assign to which engineer and deploy / installed on which project on location basics. Emailing once the product is dispatch for client.
    Include bar code generation of product by creating company own bar code for each product and dispatch as per the Local Purchase Order / Purchase Order base.
    Responsibilities: Analysis, design and development covering all modules of the software.
    Technologies: C#, ASP.net, SQL Server, Crystal Report.

    Time & Attendance Application

    Time & Attendance Application web based. Extract data from ACS (Access Control System) and extract Leave / Holiday from Zain ERP system and generate report as per client description. A Web based application with Multiple user log in and fetch information as per the hierarchy level of employee / supervisor / manager.

    Basic calculation of Employee Time In / Out, Email Alert all run on Windows Service. Web Application is only to display information / reporting.