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I am a dynamic and adaptable professional with expertise in software development, API & CRM integrations, and customer service. Skilled in front-end and back-end development, with proficiency in Java, Python, C#, C++, Angular, PHP, and UX/UI design. I excel in handling high-pressure environments, delivering top-tier technical support and medical interpretation services. Passionate about learning new technologies and optimizing workflows, I collaborate effectively with cross-functional teams to improve user experience and performance. With experience in mobile and web app development, API & CRM customizations, and bilingual customer support, I am committed to providing excellent service and solutions tailored to client needs.…I am a dynamic and adaptable professional with expertise in software development, API & CRM integrations, and customer service. Skilled in front-end and back-end development, with proficiency in Java, Python, C#, C++, Angular, PHP, and UX/UI design. I excel in handling high-pressure environments, delivering top-tier technical support and medical interpretation services. Passionate about learning new technologies and optimizing workflows, I collaborate effectively with cross-functional teams to improve user experience and performance. With experience in mobile and web app development, API & CRM customizations, and bilingual customer support, I am committed to providing excellent service and solutions tailored to client needs.

Mateo Velasco Auza

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I am a dynamic and adaptable professional with expertise in software development, API & CRM integrations, and customer service. Skilled in front-end and back-end development, with proficiency in Java, Python, C#, C++, Angular, PHP, and UX/UI design. I excel in handling high-pressure environments, delivering top-tier technical support and medical interpretation services. Passionate about learning new technologies and optimizing workflows, I collaborate effectively with cross-functional teams to improve user experience and performance. With experience in mobile and web app development, API & CRM customizations, and bilingual customer support, I am committed to providing excellent service and solutions tailored to client needs.…I am a dynamic and adaptable professional with expertise in software development, API & CRM integrations, and customer service. Skilled in front-end and back-end development, with proficiency in Java, Python, C#, C++, Angular, PHP, and UX/UI design. I excel in handling high-pressure environments, delivering top-tier technical support and medical interpretation services. Passionate about learning new technologies and optimizing workflows, I collaborate effectively with cross-functional teams to improve user experience and performance. With experience in mobile and web app development, API & CRM customizations, and bilingual customer support, I am committed to providing excellent service and solutions tailored to client needs.

Available to hire

I am a dynamic and adaptable professional with expertise in software development, API & CRM integrations, and customer service. Skilled in front-end and back-end development, with proficiency in Java, Python, C#, C++, Angular, PHP, and UX/UI design. I excel in handling high-pressure environments, delivering top-tier technical support and medical interpretation services.

Passionate about learning new technologies and optimizing workflows, I collaborate effectively with cross-functional teams to improve user experience and performance. With experience in mobile and web app development, API & CRM customizations, and bilingual customer support, I am committed to providing excellent service and solutions tailored to client needs.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Spanish; Castilian

Fluent

English

Fluent

Work Experience

Software Developer & Technical Support Specialist at ETV Consulting Ltda. Unreal Mobile and Freedom Pop

January 1, 2024 - September 1, 2025

Developed mobile and web applications focusing on front-end solutions. Quickly adapted to new platforms and technologies to meet project needs. Provided technical support and troubleshooting for various software issues. Collaborated with drone technologies, photogrammetry, and modeling for new platform functions.

Technical Software Developer – Mobile & Web Applications at ETV Consulting Ltda. Unreal Mobile and Freedom Pop

January 1, 2022 - September 1, 2025

Contributed to mobile app and website development, specializing in front-end tasks. Collaborated with cross-functional teams to improve user experience and performance. Focused on front-end development while assisting with back-end implementation. Diagnosed and repaired hardware issues ensuring optimal performance. Assisted customers with technical support and product inquiries. Developed expertise in hardware components, testing, and troubleshooting.

Hardware Technician & Customer Support at ETV Consulting Ltda. Unreal Mobile and Freedom Pop

January 1, 2021 - September 1, 2025

Diagnosed and repaired hardware issues to ensure optimal device performance. Assisted customers with technical support and product inquiries. Provided hardware testing and troubleshooting expertise.

Customer Service Representative at ETV Consulting Ltda.

January 1, 2021 - September 1, 2025

Maintained high customer satisfaction scores through effective communication and problem-solving. Provided customer support via phone, email, and chat, resolving service issues efficiently. Recommended products and assisted customers with technical troubleshooting.

Customer Service & Spanish-English Medical Interpreter at First Contact BPO

January 1, 2023 - Present

Provided accurate medical interpretation in Spanish and English (OPI & VRI). Maintained high KPI performance in customer support and time management. Assisted patients and healthcare professionals with clear and effective communication.