Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I'm Maxwell Kimathi, a versatile professional specializing in community management, content creation, and customer support. Over the past 3 years, I've collaborated with global teams to nurture digital communities, craft engaging content, and deliver seamless remote support. I excel at building brand loyalty, driving user engagement, and translating user feedback into product improvements. I thrive in fast-paced environments and enjoy working with cross-functional teams to achieve measurable results.…Hi, I'm Maxwell Kimathi, a versatile professional specializing in community management, content creation, and customer support. Over the past 3 years, I've collaborated with global teams to nurture digital communities, craft engaging content, and deliver seamless remote support. I excel at building brand loyalty, driving user engagement, and translating user feedback into product improvements. I thrive in fast-paced environments and enjoy working with cross-functional teams to achieve measurable results.

Maxwell Kimathi

Community Manager, Social Media Manager, Content Creator, +2





Hi, I'm Maxwell Kimathi, a versatile professional specializing in community management, content creation, and customer support. Over the past 3 years, I've collaborated with global teams to nurture digital communities, craft engaging content, and deliver seamless remote support. I excel at building brand loyalty, driving user engagement, and translating user feedback into product improvements. I thrive in fast-paced environments and enjoy working with cross-functional teams to achieve measurable results.…Hi, I'm Maxwell Kimathi, a versatile professional specializing in community management, content creation, and customer support. Over the past 3 years, I've collaborated with global teams to nurture digital communities, craft engaging content, and deliver seamless remote support. I excel at building brand loyalty, driving user engagement, and translating user feedback into product improvements. I thrive in fast-paced environments and enjoy working with cross-functional teams to achieve measurable results.

Available to hire

Hi, I’m Maxwell Kimathi, a versatile professional specializing in community management, content creation, and customer support. Over the past 3 years, I’ve collaborated with global teams to nurture digital communities, craft engaging content, and deliver seamless remote support.

I excel at building brand loyalty, driving user engagement, and translating user feedback into product improvements. I thrive in fast-paced environments and enjoy working with cross-functional teams to achieve measurable results.

Skills

Copywriting

SEO

Experience Level

Copywriting

Expert

SEO

Intermediate

Work Experience

Community Manager at Slack Technologies

January 1, 2022 - December 1, 2022

Moderated online communities of 50,000+ members, implemented engagement strategies increasing active participation by 35%, and collaborated with product and marketing teams to gather feedback and improve user experience.

Content Writer at Medium

January 1, 2021 - December 1, 2021

Produced high-quality blog posts, guides, and newsletters reaching 100,000+ monthly readers; Optimized content for SEO, leading to a 40% increase in organic traffic; Worked with editors to maintain brand voice and style consistency.

Social Media Mediator at Reddit Inc.

January 1, 2020 - December 1, 2020

Monitored and mediated discussions across multiple subreddits with a combined 2M+ members; Resolved conflicts, enforced community guidelines, and reduced rule violations by 25%; Supported moderators in launching campaigns that drove higher engagement.

Customer Support Representative at Spotify

January 1, 2019 - December 1, 2019

Provided technical and account support to 500+ customers weekly via chat and email; Maintained a 95% satisfaction rating through timely resolution of issues; Trained new hires in customer interaction best practices and ticket management.