Hi, I'm Maxwell Kimathi, a versatile professional specializing in community management, content creation, and customer support. Over the past 3 years, I've collaborated with global teams to nurture digital communities, craft engaging content, and deliver seamless remote support. I excel at building brand loyalty, driving user engagement, and translating user feedback into product improvements. I thrive in fast-paced environments and enjoy working with cross-functional teams to achieve measurable results.

Maxwell Kimathi

Hi, I'm Maxwell Kimathi, a versatile professional specializing in community management, content creation, and customer support. Over the past 3 years, I've collaborated with global teams to nurture digital communities, craft engaging content, and deliver seamless remote support. I excel at building brand loyalty, driving user engagement, and translating user feedback into product improvements. I thrive in fast-paced environments and enjoy working with cross-functional teams to achieve measurable results.

Available to hire

Hi, I’m Maxwell Kimathi, a versatile professional specializing in community management, content creation, and customer support. Over the past 3 years, I’ve collaborated with global teams to nurture digital communities, craft engaging content, and deliver seamless remote support.

I excel at building brand loyalty, driving user engagement, and translating user feedback into product improvements. I thrive in fast-paced environments and enjoy working with cross-functional teams to achieve measurable results.

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Experience Level

Intermediate

Work Experience

Community Manager at Slack Technologies
January 1, 2022 - December 1, 2022
Moderated online communities of 50,000+ members, implemented engagement strategies increasing active participation by 35%, and collaborated with product and marketing teams to gather feedback and improve user experience.
Content Writer at Medium
January 1, 2021 - December 1, 2021
Produced high-quality blog posts, guides, and newsletters reaching 100,000+ monthly readers; Optimized content for SEO, leading to a 40% increase in organic traffic; Worked with editors to maintain brand voice and style consistency.
Social Media Mediator at Reddit Inc.
January 1, 2020 - December 1, 2020
Monitored and mediated discussions across multiple subreddits with a combined 2M+ members; Resolved conflicts, enforced community guidelines, and reduced rule violations by 25%; Supported moderators in launching campaigns that drove higher engagement.
Customer Support Representative at Spotify
January 1, 2019 - December 1, 2019
Provided technical and account support to 500+ customers weekly via chat and email; Maintained a 95% satisfaction rating through timely resolution of issues; Trained new hires in customer interaction best practices and ticket management.

Education

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Qualifications

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Industry Experience

Media & Entertainment, Software & Internet