Available to hire
I am a driven and versatile University of Plymouth LLB Law graduate, currently undertaking the LPC LLM part-time. Through a diverse range of professional experiences, I have developed strong analytical, organisational, and interpersonal skills. My background includes legal, administrative, and customer service experience, equipping me with a well-rounded and practical set of skills.
I bring enthusiasm, resilience, and a proactive approach to problem-solving. I am now seeking an administrative role within a professional environment where I can further develop my experience.
Experience Level
Language
English
Fluent
Work Experience
Admissions assistant at University of Plymouth
September 1, 2025 - PresentProcess applications submitted by prospective students in accordance with the university’s admissions policies and procedures. Respond promptly and professionally to applicant enquiries via telephone and email. Handle incoming and outgoing admissions post. Provide administrative support, including interview scheduling, document management, and data management.
Payroll administrator at National Grid
August 1, 2024 - September 30, 2024Supported the company-wide efficiency initiative by processing hundreds of post changes, moving employees’ payroll and job role information to new postings. Demonstrated extreme attention to detail to ensure payroll could be accurately run. Also analysed and processed employee expense and mileage claims. Maintained data in Excel and created/merged digital documents for audit filing.
Business Support Officer at Plymouth City Council
June 1, 2023 - November 30, 2023Conducted detailed analysis of sensitive documents in line with GDPR guidelines. Carried out data migration tasks, ensuring attention to detail and consistency when moving data across systems. Managed and methodically organised Excel spreadsheets and other Microsoft Office tools to support streamlined workflow and reports. Communicated effectively with professionals across departments, facilitating coordination and accuracy. Consistently met tight deadlines by prioritising tasks and effectively organising responsibilities.
Business Support Officer at Plymouth City Council
July 1, 2021 - September 30, 2021Processed applications for government isolation grants, ensuring compliance with eligibility criteria and internal guidelines. Reviewed and verified supporting documentation to confirm authenticity and accuracy. Recorded clear and accurate case notes for each application to ensure consistency. Communicated with applicants to acquire additional information professionally and empathetically. Assessed applications and made informed decisions to approve or reject based on policy. Liaised with the payroll team to coordinate the timely and accurate processing of payments. Responded to applicant queries via email and phone, providing clear updates. Maintained accurate records in Excel spreadsheets and other CMS to support data integrity.
Customer Service at Subway
January 1, 2018 - December 31, 2020Delivered high-quality customer service in fast-paced environments, resolving queries and ensuring positive client experiences. Developed strong teamwork, communication, and organisation skills while managing payments, scheduling, and client enquiries. Maintained accuracy, attention to detail, and compliance with data protection and health & safety standards.
Customer Service at EE
January 1, 2020 - December 31, 2021Delivered high-quality customer service in fast-paced environments, resolving queries and ensuring positive client experiences. Developed strong teamwork, communication, and organisation skills while managing payments, scheduling, and client enquiries. Maintained accuracy, attention to detail, and compliance with data protection and health & safety standards.
Work-based learning student - Assistant legal advisor at University of Plymouth Immigration Law Clinic & British Red Cross
September 1, 2024 - May 31, 2025Supported vulnerable clients with complex immigration matters, including family reunion, British Citizenship, and child registration following UK immigration legislation. Conducted in-depth legal research on immigration law, each client’s country of origin, Home Office guidance, and case law to support client advice and case strategy. Drafted a range of legal documents, including client care letters, letters of representation and attendance notes, ensuring clarity, professionalism, and legal accuracy.
Law Coordinator (Intern) at Young Citizens
April 17, 2023 - April 21, 2023Communicating with schools in the Devon and Cornwall area to gain feedback on their recent court visits and analysing this feedback. Communicating with legal professionals to recruit them for future court visits and presentations. Creation of resources for pupils’ online resource library, such as presentation recordings and pamphlets. Assist with Crown Court visits and legal personnel presentations for secondary-aged pupils.
Education
Legal Practice Course with Legal Masters at University of Law
January 1, 2025 - January 14, 2026Undergraduate degree - LLB (Hons) Law 2:1 at Plymouth University
January 1, 2021 - January 1, 2025Level 3 Diploma in psychology and sociology at City College Plymouth
January 1, 2019 - January 1, 2020GCSEs A* - C at Onslow St Audrey’s Academy
January 1, 2012 - January 1, 2017Qualifications
GCSEs A* - C
January 1, 2012 - January 1, 2017Level 3 Diploma in Psychology and Sociology
January 1, 2019 - January 1, 2020Industry Experience
Education, Professional Services, Government, Other
Experience Level
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