System Analyst at ACT Health Directorate

Writing user acceptance criteria and user stories for testing, liaising with multiple vendors; extensive liaison with clinical units for system integration testing and user acceptance testing following agile best practices; resolving issues using ticketing systems such as JIRA, Salesforce, Azure DevOps, Excel; developing and maintaining technical documentation and standard operating procedures; providing level 1 and level 2 technical support; managing user support requests and access requests; updating documentation on SharePoint and Objective; creating root cause analysis reports with vendor resolutions.

ICT Support Officer at ACT Health Directorate

Taking minutes of meetings, attending project board meetings, maintaining calendars and scheduling timelines; updating project timelines using Excel; distributing board papers; maintaining risk, quality and decision registers; liaising with vendors, system administrators and stakeholders; writing project documents and system requirement specifications; providing level 1 and 2 technical support; managing access requests and updating documentation on SharePoint and Objective.

Senior Data Officer at ACT Health Directorate

Wrote RedCap automated alerts logic, created web-based survey forms for public users; data collection, extraction, cleaning and wrangling; setting up automated tasks with R scripts; building Power BI dashboards; troubleshooting data issues and validation; worked on alert logging analysis and API data extraction.

Data Officer / RedCap Officer at ACT Health Directorate

Worked on COVID-19 and other infectious diseases in ACT as part of HECC operations (Health Emergency Control Centre); managed data collection systems like REDCap and SunQuest NDMS for data entry, bulk uploads and reporting; performed data cleaning in Excel and R; automated bulk upload processes and wrote R scripts.

Project Officer at Calvary Public Hospital, Bruce

Organised trainings for clinical and non-clinical staff; supported with training materials and refreshments as part of Learning and Development; liaised with team leaders to schedule calendars and achieve compliance targets; implemented de-escalation strategies; supported digitization of performance-related forms and liaised with vendors for technical assistance.

Customer Support at Telstra Corporation Limited

Maintained knowledge of products, pricing plans, promotions, and service features; provided courteous customer service and assistance; processed sales/orders through Point of Sale and Telstra systems; offered product recommendations; handled administration, contracts, warranties, inventory, payments and record-keeping.

Analyst Programmer at Fidelity International Ltd

Identified, analyzed and fixed defects in software programs; worked in production support and QA/testing environments; executed quality checks of source code; created subqueries and joins for complex database queries; drove JIRA epics and stories from design to completion; performed code reviews and participated in daily scrum in Agile.

Programmer at Fidelity International Ltd

Implemented enhancements following best practices; wrote code for data fetching using joins and subqueries; developed modules and wireframes; worked on front-end tech including HTML, JavaScript, Node.js, Backbone.js, and Marionette.js; performed sanity and regression testing; implemented investment-related modules with version control (SVN, Git).