Hi there! I’m Mehran. I'm a videographer and editor with a background in film and hands-on production experience, specializing in cinematic real estate and branded content. Passionate about bringing spaces and stories to life through clean visuals, smooth motion, and thoughtful editing, I combine technical precision with creative storytelling to deliver polished, high-quality video work. Skilled in Adobe Premiere Pro, After Effects, and DaVinci Resolve, with a strong eye for detail and motion design.

Mehran Moin

Hi there! I’m Mehran. I'm a videographer and editor with a background in film and hands-on production experience, specializing in cinematic real estate and branded content. Passionate about bringing spaces and stories to life through clean visuals, smooth motion, and thoughtful editing, I combine technical precision with creative storytelling to deliver polished, high-quality video work. Skilled in Adobe Premiere Pro, After Effects, and DaVinci Resolve, with a strong eye for detail and motion design.

Available to hire

Hi there! I’m Mehran. I’m a videographer and editor with a background in film and hands-on production experience, specializing in cinematic real estate and branded content. Passionate about bringing spaces and stories to life through clean visuals, smooth motion, and thoughtful editing, I combine technical precision with creative storytelling to deliver polished, high-quality video work. Skilled in Adobe Premiere Pro, After Effects, and DaVinci Resolve, with a strong eye for detail and motion design.

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Experience Level

Intermediate

Work Experience

Senior Customer Support Lead – QA & Escalations at Meetup
June 1, 2019 - October 1, 2024
Managed and mentored time zone distributed BPO teams across Honduras and the Philippines, overseeing 30+ agents and team leads. Initiated daily standups, cross-cultural coaching, and ensured consistent performance across KPIs including response time, resolution rate, and CSAT. Led vendor contract negotiations with PartnerHero and Boldr, aligning SLA, CSAT, AFR T, and quality standards. Delivered high-quality support to BPO agents on product-related questions focusing on trust and safety issues and product limits. Produced 30+ help center articles and video walkthroughs. Developed a QA program resulting in a 20% improvement in agent performance and 15% increase in customer satisfaction. Implemented retention strategies reducing churn by 10% over two years.
Senior Community Support Specialist (Mentorship focus) – Community Ops at Meetup
October 1, 2016 - June 1, 2019
Delivered advanced SaaS support across policy, compliance, and technical escalations. Built incident and escalation workflows reducing resolution times and improving cross-team visibility. Trained and mentored junior support specialists, reinforcing best practices and technical troubleshooting. Led proactive customer education campaigns during new feature rollouts, improving adoption and retention.
Associate Community Specialist – Technical Support at Meetup
September 1, 2015 - October 1, 2016
Handled real-time technical support via chat, email, and video, consistently maintaining 90%+ CSAT. Logged and escalated bugs/issues, collaborating with Engineering via Jira/Confluence. Authored macros, FAQs, and SOPs that reduced inbound ticket volume by 10%.
Videographer & Editor at SPR Atlanta
January 1, 2012 - March 1, 2015
Owned end-to-end video production for client and internal projects, including concept development, filming, lighting, audio capture, editing, and final delivery. Operated professional camera equipment, managed lighting configurations, and ensured high-quality audio. Edited content using Adobe Premiere Pro, incorporating motion graphics and branded templates. Collaborated with creative directors, producers, and clients to align on creative vision, messaging, timelines, and deliverables. Produced a range of content including promotional videos, interviews, event coverage, and internal communications assets. Managed multiple projects simultaneously, balancing creative quality with deadlines in a fast-paced agency environment. Maintained and organized media assets with efficient post-production workflows and version control. Adapted quickly to changing creative direction and client feedback while maintaining consistent production standards.

Education

Certificate in Software Engineering at General Assembly
January 11, 2030 - June 1, 2025
B.A. in Film & Video Production at Georgia State University
January 11, 2030 - March 30, 2026

Qualifications

Certificate in Software Engineering
January 11, 2030 - June 1, 2025
Bachelor of Arts in Film & Video Production
January 11, 2030 - March 30, 2026

Industry Experience

Media & Entertainment, Software & Internet, Professional Services