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I'm Mehrnoosh Sarang, an IT Solution Engineer based in Toronto with experience in requirements gathering, SaaS integrations, endpoint security, and ITSM tooling. I partner with cross-functional teams to deliver scalable solutions that improve processes and support both cloud and legacy systems. With 3+ years of hands-on work across travel, e-commerce, and digital marketing environments, I enjoy translating business needs into actionable technical initiatives while keeping user experience and compliance at the forefront.…I'm Mehrnoosh Sarang, an IT Solution Engineer based in Toronto with experience in requirements gathering, SaaS integrations, endpoint security, and ITSM tooling. I partner with cross-functional teams to deliver scalable solutions that improve processes and support both cloud and legacy systems. With 3+ years of hands-on work across travel, e-commerce, and digital marketing environments, I enjoy translating business needs into actionable technical initiatives while keeping user experience and compliance at the forefront.

Mehrnoosh Sarang

Full Stack Developer, Back-End Developer, Front-End Developer, +2

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I'm Mehrnoosh Sarang, an IT Solution Engineer based in Toronto with experience in requirements gathering, SaaS integrations, endpoint security, and ITSM tooling. I partner with cross-functional teams to deliver scalable solutions that improve processes and support both cloud and legacy systems. With 3+ years of hands-on work across travel, e-commerce, and digital marketing environments, I enjoy translating business needs into actionable technical initiatives while keeping user experience and compliance at the forefront.…I'm Mehrnoosh Sarang, an IT Solution Engineer based in Toronto with experience in requirements gathering, SaaS integrations, endpoint security, and ITSM tooling. I partner with cross-functional teams to deliver scalable solutions that improve processes and support both cloud and legacy systems. With 3+ years of hands-on work across travel, e-commerce, and digital marketing environments, I enjoy translating business needs into actionable technical initiatives while keeping user experience and compliance at the forefront.

Available to hire

I’m Mehrnoosh Sarang, an IT Solution Engineer based in Toronto with experience in requirements gathering, SaaS integrations, endpoint security, and ITSM tooling. I partner with cross-functional teams to deliver scalable solutions that improve processes and support both cloud and legacy systems.

With 3+ years of hands-on work across travel, e-commerce, and digital marketing environments, I enjoy translating business needs into actionable technical initiatives while keeping user experience and compliance at the forefront.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Technical Business Analyst Assistant at Raven Moto

January 1, 2023 - September 27, 2025

Managed ITSM tools like ServiceNow and Jira to solve known issues accurately and in a timely manner. Delivered first-contact support for 10+ users across Windows OS, resolving technical issues. Provided application support for ticketing systems and Shopify, reducing incident resolution time by 20%. Collaborated with cross-functional teams to provide technical solutions and optimize business functions. Integrated APIs to connect internal systems and automate data flows between support and e-commerce platforms.

IT Solution Engineer at Alaaedin Travel Agency

January 1, 2023 - Present

Delivered IT support for travel agency staff via phone, email, and ticketing, reducing booking delays by 25%. Provided guidance on Endpoint Security and MDM to protect client data and meet travel compliance rules. Collaborated ERP and ServiceNow tickets with vendors to ensure SLA compliance and timely resolution. Supported remote teams with VPN connectivity and virtual desktops, maintaining reliable network. Collaborated with IT procurement to support device lifecycle for agents and office staff.

Technical Business Analyst at Raven Moto

January 1, 2023 - September 27, 2025

Managed ITSM tools like ServiceNow and JIRA to solve known issues accurately in a timely project; delivered first-contact support for 10+ users across Windows OS, resolving technical issues; provided application support for ticketing systems and Shopify, reducing incident resolution time by 20%; collaborated with cross-functional teams to provide technical solutions and optimize business function; integrated APIs to connect internal systems and automate data flows between support and e-commerce platforms.

IT Solution Engineer at Alaaedin Travel Agency

January 1, 2023 - Present

Provide IT support for travel agency staff via phone, email, and ticketing; guide on Endpoint Security and MDM to protect client data and meet travel compliance rules; collaborate ERP and ServiceNow tickets with vendors to ensure SLA compliance and timely resolution; support remote teams with VPN connectivity and virtual desktops, maintaining reliable network; collaborate with IT procurement to support device lifecycle for agents and office staff.

IT Specialist at Daart Digital Agency

January 1, 2021 - September 27, 2025

Installed, configured, and maintained ITSM and SaaS-based digital marketing tools. Managed Microsoft Office and Google Workspace accounts, user provisioning, mailbox management. Supported Endpoint Security protocols to protect client data and maintain compliance across digital platforms. Managed VPN setups and monitored connectivity to ensure reliable access, providing essential configurations. Drafted technical documentation and providing training sessions to non-technical teams.

IT Specialist at Daart Digital Agency

January 1, 2021 - September 27, 2025

Installed, configured, and maintained ITSM and SaaS-based digital marketing tools; managed Microsoft Office and Google Workspace accounts, user provisioning, mailbox management; supported Endpoint Security protocols to protect client data and maintain compliance across digital platforms; Managed VPN setups and monitored connectivity to ensure reliable access, providing essential configurations; Drafted technical documentation and providing training session to non-technical teams.

Junior IT Specialist at DaftareShoma (Azm Dade Co)

January 1, 2019 - September 27, 2025

Performed L1 remote troubleshooting regarding network issues. Assisted in performing routine maintenance on servers and systems, ensuring peak network performance and operational continuity during high-traffic periods. Utilized ITSM tools such as remote desktop tools, knowledge bases, ticketing systems, and communication platforms to effectively resolve IT-related issues. Assisted in developing scripts and small tools to automate repetitive tasks, improving internal processes. Created technical documentation and onboarding materials to streamline issue resolution and new hire training.

Junior IT Specialist at DaftareShoma (Azm Dade Co)

January 1, 2019 - September 27, 2025

Performed L1 remote troubleshooting regarding network issues; Assisted in performing routine maintenance on servers and systems, ensuring peak network performance and operational continuity during high-traffic periods; Utilized ITSM tools such as remote desktop tools, knowledge bases, ticketing systems, and communication platforms to effectively resolve IT-related issues; Assisted in developing scripts and small tools to automate repetitive tasks, improving internal processes; Created technical documentation and onboarding materials to streamline issue resolution and new hire training.