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I'm a designer who uses curiosity and human-centered approaches to solve complex problems. Whether I'm understanding user needs for digital products, designing capability frameworks, or improving service experiences, my approach is the same: deep research, collaborative design, and solutions that work for both people and organizations. Current focus is on experimenting with AI-assisted research synthesis and rapid prototyping to accelerate insight generation while maintaining trust and reliability.…I'm a designer who uses curiosity and human-centered approaches to solve complex problems. Whether I'm understanding user needs for digital products, designing capability frameworks, or improving service experiences, my approach is the same: deep research, collaborative design, and solutions that work for both people and organizations. Current focus is on experimenting with AI-assisted research synthesis and rapid prototyping to accelerate insight generation while maintaining trust and reliability.

Mel Millard

Designer, Instructional Designer, Content Designer, +6

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I'm a designer who uses curiosity and human-centered approaches to solve complex problems. Whether I'm understanding user needs for digital products, designing capability frameworks, or improving service experiences, my approach is the same: deep research, collaborative design, and solutions that work for both people and organizations. Current focus is on experimenting with AI-assisted research synthesis and rapid prototyping to accelerate insight generation while maintaining trust and reliability.…I'm a designer who uses curiosity and human-centered approaches to solve complex problems. Whether I'm understanding user needs for digital products, designing capability frameworks, or improving service experiences, my approach is the same: deep research, collaborative design, and solutions that work for both people and organizations. Current focus is on experimenting with AI-assisted research synthesis and rapid prototyping to accelerate insight generation while maintaining trust and reliability.

Available to hire

I’m a designer who uses curiosity and human-centered approaches to solve complex problems. Whether I’m understanding user needs for digital products, designing capability frameworks, or improving service experiences, my approach is the same: deep research, collaborative design, and solutions that work for both people and organizations.

Current focus is on experimenting with AI-assisted research synthesis and rapid prototyping to accelerate insight generation while maintaining trust and reliability.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Māori

Intermediate

Work Experience

Lead Designer at Aurora Energy

January 1, 2023 - November 17, 2025

Lead design efforts focused on research-driven frameworks and interventions to support organizational transformation. Conduct stakeholder interviews, co-design workshops, and synthesize insights to inform strategy and implementation.