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I'm a Virtual Assistant with 4+ years supporting founders and remote teams. I manage inboxes, calendars, CRM updates, data entry, and reporting; keeping operations organized and moving. I'm known for taking ownership of tasks, improving workflows, and reducing chaos. I'm expanding my analytics skills through the Google Data Analytics certification to support data-driven decision-making and reporting.…I'm a Virtual Assistant with 4+ years supporting founders and remote teams. I manage inboxes, calendars, CRM updates, data entry, and reporting; keeping operations organized and moving. I'm known for taking ownership of tasks, improving workflows, and reducing chaos. I'm expanding my analytics skills through the Google Data Analytics certification to support data-driven decision-making and reporting.

Analia Viviana Adrago

Web Developer, Front-End Developer, Content Creator, +7

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I'm a Virtual Assistant with 4+ years supporting founders and remote teams. I manage inboxes, calendars, CRM updates, data entry, and reporting; keeping operations organized and moving. I'm known for taking ownership of tasks, improving workflows, and reducing chaos. I'm expanding my analytics skills through the Google Data Analytics certification to support data-driven decision-making and reporting.…I'm a Virtual Assistant with 4+ years supporting founders and remote teams. I manage inboxes, calendars, CRM updates, data entry, and reporting; keeping operations organized and moving. I'm known for taking ownership of tasks, improving workflows, and reducing chaos. I'm expanding my analytics skills through the Google Data Analytics certification to support data-driven decision-making and reporting.

Available to hire

I’m a Virtual Assistant with 4+ years supporting founders and remote teams. I manage inboxes, calendars, CRM updates, data entry, and reporting; keeping operations organized and moving.

I’m known for taking ownership of tasks, improving workflows, and reducing chaos. I’m expanding my analytics skills through the Google Data Analytics certification to support data-driven decision-making and reporting.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

Work Experience

Virtual & Administrative Support Specialist at Freelance

January 1, 2024 - October 28, 2025

Provide administrative and operational support for user inquiries, technical issues, and account troubleshooting. Maintain and update internal dashboards, FAQs, and quality-tracking spreadsheets to ensure process transparency and efficiency. Streamlined client operations by organizing task pipelines in Trello and Notion, optimizing SOPs, and coordinating cross-team communication. Reduced project turnaround time by 25% through improved task tracking and documentation quality.

AI Trainer & Data Annotator at Self-employed / Freelance

January 1, 2024 - October 28, 2025

Annotate and label multilingual datasets (EN/ES) for AI/ML model training. Conduct and record conversational sessions to refine natural language models. Perform quality reviews across thousands of records, assessing AI outputs for accuracy, clarity, grammar, and tone. Ensure compliance with annotation guidelines, data privacy, and best practices.

Web Application Developer at Accenture

January 1, 2024 - January 1, 2024

Developed and maintained web apps using JavaScript, Angular, and Vue.js with a focus on accessibility and design thinking. Ensured code quality with clean structure and documentation standards. Troubleshot performance issues and improved app efficiency through optimized code structure and proactive issue resolution.

Community Manager at Al Mundo Tourist Agency

January 1, 2020 - January 1, 2020

Administrative Assistant at Stefani Consultant

January 1, 2019 - January 1, 2019

Managed client communications by preparing and distributing daily newsletters with updates on process changes. Coordinated administrative tasks, including preparing documentation, tracking approvals, and maintaining standard operating procedures. Supported project management by collaborating with cross-functional teams, monitoring progress, and ensuring deadlines were met. Created and maintained clear process documentation, guidelines, and workflows improving efficiency by 20%.

Customer Support Specialist at HSBC Bank

January 1, 2015 - January 1, 2015

Delivered customer support via CRM, handling inquiries and resolving issues efficiently. Performed root-cause analysis, escalated complex issues, and ensured fair outcomes. Ensured compliance with banking regulations, complaint-handling procedures, and service quality standards.

Virtual & Administrative Assistant at Freelancer (Remote)

January 1, 2025 - Present

Provide administrative and operational support for user inquiries, technical issues, and account troubleshooting. Maintain and update internal dashboards, FAQs, and quality-tracking spreadsheets to ensure process transparency and efficiency. Streamlined client operations by organizing task pipelines in Trello and Notion, optimizing SOPs, and coordinating cross-functional communication. Reduced project turnaround time by 25% through improved task tracking and documentation quality.

Administrative Assistant at Stefani Consultants

January 1, 2016 - December 31, 2019

On-site administrative support; prepare and maintain documentation, track approvals, and maintain standard operating procedures.

Community Manager at ALMundo Tourist Agency

January 1, 2019 - December 31, 2020

Created multimedia content and managed social media platforms, increasing engagement by 40%. Scheduled campaigns, tracked engagement metrics, and moderated community feedback. Produced copy for posts and analyzed audience interaction trends. Managed client communications by preparing and distributing daily newsletters with updates on process changes. Coordinated administrative tasks, including preparing documentation, tracking approvals, and maintaining standard operating procedures. Supported project management by collaborating with cross-functional teams, monitoring progress, and ensuring deadlines were met. Created and maintained clear process documentation, guidelines, and workflows improving efficiency by 20%.

Customer Support Specialist at HSBC Bank

January 1, 2013 - December 31, 2015

Handled a high volume of inbound calls daily with a 96% satisfaction score. Recognized for empathy and precision in resolving client escalations and maintaining compliance with financial regulations.