Available to hire
I’m Melanie, a passionate content creator based in Ontario, Canada. I focus on local discovery, lifestyle, food, and community storytelling, engaging my audience through authentic experiences and relatable content. My journey in social media has allowed me to connect with fellow enthusiasts and promote local gems.
Through my vibrant platforms on Instagram and TikTok, I’ve built a thriving community where I share my love for unique flavors, local adventures, and inspiring stories. My goal is to continue growing and connecting with my audience while showcasing the beauty of my community.
Experience Level
Work Experience
Independent Content Creator & Micro-Influencer at Self-employed
January 1, 2024 - PresentAs an independent content creator and micro-influencer, I produce, film, edit, and publish engaging short-form videos primarily on Instagram and TikTok. I focus on lifestyle, local discovery, food content, and community storytelling, while also optimizing my content for platform performance. Additionally, I host interactive livestreams, attracting 100-300 organic viewers per stream, and develop content strategies to enhance audience retention and engagement.
Customer Service Team Leader at OSB
June 1, 2021 - PresentLead daily customer service operations in a fast-paced environment while supporting overall team workflow and productivity. Assist customers with order inquiries, issue resolution, product support, and order tracking with professionalism and efficiency. Handle escalated customer concerns and work closely with internal departments to ensure timely resolutions. Support order processing, data entry, administrative coordination, and customer communication while maintaining accuracy and attention to detail. Train and support team members on systems, processes, and customer service standards. Assist with prioritizing workloads, meeting deadlines, and maintaining smooth day-to-day department operations. Recognized through multiple positive Google reviews for outstanding customer service and professionalism.
Customer Service & Order Entry at Premier Orthotics Lab
September 1, 2020 - May 1, 2021Processed customer orders, maintained records, and assisted clients with inquiries in a fast-paced environment.
Customer Service Representative & Sales Assistant at Key Auto Approvals
July 1, 2020 - September 1, 2020Supported sales representatives with obtaining leads, scheduling, customer communication, and administrative coordination.
Customer Service Supervisor & Scheduling Coordinator at Mirage Pool & Spa
March 1, 2019 - March 1, 2020Coordinated technician scheduling, customer service operations, and appointment management in a high-volume environment.
Clinic Care Coordinator at Hearing Excellence
September 1, 2018 - February 1, 2020Managed front desk operations, patient scheduling, and administrative support for a busy hearing clinic.
Office Manager & Customer Service Representative at Pool Supplies Canada
June 1, 2012 - September 1, 2018Managed office administration, purchasing, customer service, and order processing for a large online retail company. Processed high volumes of orders across Canada and the USA while assisting with invoicing, refunds, and vendor coordination.
Education
Plumbing Essentials Training at Conestoga College
January 1, 2024 - July 2, 2026Certified Classic Eyelash Technician at Hand Made Faces
January 1, 2018 - July 2, 2026Early Childhood Education Diploma at Niagara College
January 1, 2005 - July 2, 2026High School Diploma at Lord Elgin High School
January 1, 2002 - July 2, 2026Qualifications
Plumbing Essentials Training
January 1, 2024 - July 2, 2026Certified Classic Eyelash Technician
January 1, 2018 - July 2, 2026Industry Experience
Retail, Healthcare, Professional Services, Media & Entertainment, Consumer Goods, Education
Experience Level
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