Available to hire
I have over 12 years of experience in IT in various roles, including PM, Business Analyst, QA Manager, QA Lead, QA and Technical Support. I have spent over five years in management and lead positions and more than five as a BA and QA in different IT projects. I am a critical thinker, highly motivated and dedicated. I excel in organization and documentation. I am a self-motivated individual with a strong sense of accountability for results and deadlines, and I approach challenges with a goal-oriented mindset. I can craft functional specifications, epics, and user stories to clarify and address complex business needs and support team collaboration.
I value team development and the creation of strong processes. My approach is goal-oriented and detail-focused; I strive to lead as a partner and to develop both professional and personal skills. I maintain meticulous documentation, onboarding materials, and processes, and I ensure stakeholders stay informed while balancing quality and timely delivery. I enjoy turning business needs into practical plans and helping teams achieve excellent results.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Bulgarian
Fluent
English
Advanced
Work Experience
Functional Analyst at KBC Global Services
August 1, 2025 - October 9, 2025Create onboarding instructions, write technical documentation, and implement new functionalities in the Bank mobile app and internal main bank system (NC). Test and verify implementations against requirements; work to improve processes and training materials.
Information Technology Consultant at MY Synergy - Leading the future of health-tech
March 1, 2025 - October 9, 2025Provide documentation, QA, BA, and PM support across IT projects; analyze current processes; plan optimizations; govern requirements gathering, testing, deployment, and stakeholder reporting; website creation with no-code tools and ongoing maintenance.
QA Lead/Operations Manager at VA Software Solutions
February 1, 2023 - October 9, 2025Create and update templates for company documents; source and implement health insurance options; develop a growth plan; initiate a website project structure; recruit and interview candidates; initiate HR software; establish onboarding and knowledge sharing processes.
QA Manager at Tiebreak Solutions
November 1, 2022 - October 9, 2025Managed a QA team of 15 (manual and automation). Led test planning, estimation reviews, test case preparation, readiness checks, bug triage, and resource allocation; participated in executive-level meetings; drove knowledge sharing and process improvements; implemented onboarding and evaluation routines.
Senior Quality Assurance Engineer/QA Lead at DIGITALL
April 1, 2022 - October 9, 2025Plan future tasks and organize QA processes; onboard new team members; report progress to management; perform manual testing (Murex) and automation (Onyx); write clear instructions and documentation; coordinate with managers.
Senior Quality Assurance Engineer/QA Lead at BULPROS
June 1, 2021 - October 9, 2025For the Experian project: define requirements, prepare test plans, create and review test cases, execute functional testing, log defects, and coordinate QA activities across multiple streams; onboard 25+ colleagues; develop onboarding materials and knowledge sharing practices; establish robust reporting and metrics; drive quality improvements.
Quality Assurance Engineer at BULPROS
October 1, 2020 - October 9, 2025Engaged in multiple projects (e.g., Experian, KPMG XML Generator tool); conducted test analysis and design, wrote test strategies and plans, reviewed and created test cases, executed tests, tracked issues, and contributed to agile ceremonies; supported ISTQB training as a lecturer.
Business Analyst/QA/SPC at UniCredit Bulbank
August 1, 2019 - October 9, 2025Defined business requirements and functional specifications; performed testing and documentation; contributed to GDPR compliance, Digital Signature System on Tablet, Email Provider System, and SAP Crystal Reports templates; supported process improvements and testing across multiple streams.
Business Analyst at Infosystems International Ltd.
March 1, 2017 - October 9, 2025Wrote technical documentation for EU Structural Funds and ZOP projects; performed functional analysis; prepared detailed business and technical specifications; supported project planning and QA; worked with Waterfall and Agile methodologies.
Business Consultant at OmegaSoft Ltd.
February 1, 2015 - October 9, 2025Provided first/second-level support for payroll software; prepared user manuals; consulted with clients on legal norms; installed and configured software; authored bug/feature tasks for developers; contributed to ISO 9001:2015 audit.
Training assistant/Team Lead at Postbank (Eurobank Bulgaria AD)
September 1, 2013 - October 9, 2025Trained new agents (average 7 per month); monitored a department of over 100 staff; updated training materials; organized trainings and materials; produced performance reports.
Vendor consultant at Kenar Bulgaria
June 1, 2008 - October 9, 2025Customer-facing role supporting clients; training and knowledge transfer; tasks coordination and performance tracking.
Technical Secretary at BDNIE
June 1, 2006 - October 9, 2025Campaign preparation, guest reception, meeting organization, distribution of promotional materials.
Functional Analyst at KBC Global Services
August 1, 2025 - October 9, 2025Created over 50 onboarding instructions and technical documentation. Implemented new functionalities in the Bank mobile app and in the internal main bank system (NC). Tested implementations to verify requirements and contributed to process improvements and training materials.
Information Technology Consultant at MY Synergy - Leading the future of health-tech
March 1, 2025 - October 9, 2025Provided documentation, QA, BA, and PM support across various IT projects. Conducted current-state analyses, proposed process optimizations, created detailed task plans, gathered requirements, tested implementations, deployed versions, tracked defects, and reported status to stakeholders. Also supported website creation with no-code tools and ongoing maintenance.
QA Lead/Operations Manager at VA Software Solutions
February 1, 2023 - October 9, 2025Created and updated templates for company documents; researched supplemental health insurance; developed a growth plan and operations workflow. Initiated a website project (site map and structure), created a DEV.bg company profile, and supported candidate sourcing, interviews, and onboarding. Searched for HR software and prepared for future implementation.
QA Manager at Tiebreak Solutions
November 1, 2022 - October 9, 2025Managed a QA team of 15 (manual and automation). Planned versions, reviewed estimates, ensured QA readiness, tracked bugs/escalations, and allocated resources. Participated in leadership meetings with CTO, CPO, PMs, Dev, and QAs; conducted evaluations and motivated team members to meet goals.
Senior Quality Assurance Engineer/QA Lead at DIGITALL
April 1, 2022 - October 9, 2025Plan future tasks and organize QA processes; onboard new team members; report progress to managers; perform manual testing in Murex and automation with Onyx; write instructions and ensure progress across streams. Contributed to the World Bank Group project alignment.
Senior Quality Assurance Engineer/QA Lead at BULPROS
June 1, 2021 - October 9, 2025QA Lead for Experian project; understand and verify requirements, prepare test plans and cases, execute functional testing, log defects, and coordinate QA tasks. Built test strategy, contributed to onboarding of new colleagues, and modernized process for Russia Credit Bureau across multiple work streams.
Quality Assurance Engineer at BULPROS
October 1, 2020 - October 9, 2025Engaged in multiple projects (KPMG XML Generator tool, ISTQB training, Karieri.bg, Experian). Responsibilities included requirement verification, test case design, execution, bug reporting, and cross-functional communication. Contributed to test strategy and onboarding for new team members.
Business Analyst/QA/SPC at UniCredit Bulbank
August 1, 2019 - October 9, 2025Defined business requirements, performed functional testing, and documented results. Led QA activities across GDPR, Digital Signature on Tablet, Email Provider System; created SAP Crystal Reports templates; improved processes and systems.
Business Analyst Information Technology/PM/QA at Infosystems International Ltd.
March 1, 2017 - October 9, 2025Wrote technical documentation for EU Structural Funds projects; performed functional analysis; prepared precise specifications; participated in planning and project control; performed QA checks and managed tasks using Waterfall and Agile methodologies.
Business Consultant at OmegaSoft Ltd.
February 1, 2015 - October 9, 2025First and second-level payroll/HRS support; prepared user manuals; advised clients on salary norms and software usage; installed software; authored task notes for programmers; contributed to ISO 9001:2015 audit.
Consultant Internship at BGService
January 1, 2014 - October 9, 2025Met with clients, analyzed needs, recorded requirements, and developed implementation plans for CRM systems; defined modules, menus, fields, and variables according to customer requirements.
Training assistant/Team Lead at Postbank (Eurobank Bulgaria AD)
September 1, 2013 - October 9, 2025Led training programs for new agents (avg. 7 per month); trained over 100 staff; prepared training materials and reports; coordinated training activities and performance improvements.
Vendor consultant at Kenar Bulgaria
June 1, 2008 - October 9, 2025Customer-facing role supporting clients, assisting with tasks and training related to vendor services.
Technical Secretary at BDNIE
June 1, 2006 - October 9, 2025Administrative support for campaign activities; event organization and materials distribution.
Functional Analyst at KBC Global Services
August 1, 2025 - October 9, 2025Create over 50 onboarding instructions. Write technical documentation. Implement new functionalities in the Bank mobile app and in the internal main bank system (NC). Test and check implementation and ensure requirements were met. Trying to improve processes and make connections with other FAs and improve training plans and materials.
Information Technology Consultant at MY Synergy - Leading the future of health-tech
March 1, 2025 - October 9, 2025I help with Documentation, Organization, QA, BA, and PM tasks for various IT projects, including: analysis of the current situation, plan suggestions and optimizations in the processes; create a detailed plan of future tasks and resources needed to reach the goals; requirement gathering; testing implementation and suggested improvements to optimize end users' experience; deploy new versions, bug tracking; report status to the involved stakeholders; delivered quality products; website creation with no code software and support for future maintenance.
QA Lead / Operations Manager at VA Software Solutions
February 1, 2023 - October 9, 2025Create and update existing templates for company documents. Research and choose supplemental health insurance. Develop a plan for growing the company and optimizing information about it. I created a project for a new website (map of the site and new structure). Created a company profile in DEV.bg. Use this platform for the hiring process also. Search and interview candidates (different roles QA, DEV, PM, and others). Searching for HR software - candidate register and employee management for future implementation. Hire new team members. Suggested new products, people and services - Procurement and HR staff.
QA Manager at Tiebreak Solutions
November 1, 2022 - October 9, 2025I managed a QA team of 15 people, including manual and automation specialists. My core duties include understanding customer needs, planning and organizing versions, and managing tasks. Review estimation, test cases, and suggestions for improvements, check readiness for QA requirements, bugs, and escalations, and assign a resource. Participate in meetings with CTO, CPO, PM, DEV, and QAs. Communicate with all QAs and make plans for the following actions. Evaluation meetings, one-to-one, motivate and encourage team members. Unblock them and encourage them to finish the tasks as planned. Implemented process improvements and tracked progress.
Senior Quality Assurance Engineer / QA Lead at DIGITALL
April 1, 2022 - October 9, 2025Plan future tasks, onboard new team members, report progress to managers; perform manual tests in Murex; perform automation tests with Onyx; write instructions; communicate with the team and participate in meetings. Main goal: automate regression tests of Murex with Onyx.
Senior Quality Assurance Engineer / QA Lead at Bulpros
June 1, 2021 - October 9, 2025For the Experian project: QA Lead / Project Coordinator; responsibilities included understanding and verifying requirements, preparing test plans, writing and reviewing test cases, executing functional testing, writing bugs, planning work for QA members; created a test strategy and onboarding for 25 new colleagues; modernization of Russia Credit Bureau; organized documentation and processes across 5 work streams.
Quality Assurance Engineer at Bulpros
October 1, 2020 - October 9, 2025Engaged on KPMG XML Generator tool; ISTQB training; Karieri.bg job site; Experian projects; QA in agile teams; responsibilities included test analysis and design, test strategy and plan, reviewing user stories, creating test cases, executing tests, reporting, sprint retrospectives; onboarded 25 new colleagues; process improvements.
Business Analyst/QA/SPC at UniCredit Bulbank
August 1, 2019 - October 9, 2025Changing and deploying applications; defining business requirements, testing, documentation; GDPR; Digital Signature on Tablet; Email Provider System; SAP Crystal Reports templates; process improvements; daily business tasks.
Business Analyst / PM / QA at Infosystems International Ltd.
March 1, 2017 - October 9, 2025Write technical documentation, functional analysis, create exact specifications, participate in Waterfall and Agile; QA; project planning and management.
Business Consultant at OmegaSoft Ltd.
February 1, 2015 - October 9, 2025First and second-level support for payroll software; prepare user manuals; consultations with clients on salaries; install software; training; write short instructions; add tasks for programmers; ISO 9001:2015 audit involvement.
Consultant at BGService
January 1, 2014 - October 9, 2025Consulting with clients; CRM system plan; module creation; training.
Training Assistant / Team Lead at Postbank (Eurobank Bulgaria AD)
September 1, 2013 - October 9, 2025Training of new agents; creating materials; monitoring; productivity improvement proposals; high-volume database management; training of 100+ staff.
Vendor consultant at Kenar Bulgaria
June 1, 2008 - October 9, 2025Client-facing role; training and related tasks.
Technical Secretary at BDNIE Political party
June 1, 2006 - October 9, 2025Office activities; campaign preparation; events.
Information Technology Consultant at Different Companies
March 1, 2023 - PresentProviding documentation, organization, QA, BA, and PM support for various IT projects. Activities include current-state analysis, planning improvements, detailing future task plans and resource needs, requirements gathering, testing implementation, deploying new versions, bug tracking, status reporting to stakeholders, delivering quality products, and website creation with no-code tools and ongoing maintenance.
QA Lead/Operations Manager at VA Software Solutions
December 1, 2022 - February 28, 2023Created and updated templates for company documentation, researched supplemental health insurance, developed a growth plan, and created a site map/structure for a new website. Built a DEV.bg company profile for hiring and candidate management, searched for HR software, interviewed candidates, hired new team members, suggested new products/services, created onboarding materials, established onboarding and HR processes, and organized information sharing and team collaboration via Teams/Confluence.
Senior Quality Assurance Engineer/QA Lead at DIGITALL
May 1, 2021 - April 30, 2022Planned future tasks, organized processes, onboarded new team members, reported progress to management, performed manual tests (e.g., Murex) and automated tests (Onyx), authored instructions, and coordinated with team members. Primary objective: automate regression tests of Murex with Onyx, while supporting project coordination and QA leadership responsibilities.
Senior Quality Assurance Engineer/QA Lead at BULPROS
October 1, 2020 - June 30, 2021On Experian project: defined requirements, prepared test plans, reviewed and created test cases, executed functional testing, wrote bugs, managed QA tasks, and communicated with QAs, developers, business analysts, PMs, and Scrum Masters. Created a test strategy, onboarded 25 new colleagues, and contributed to modernization efforts for the Russia Credit Bureau with high quality, including onboarding documentation and knowledge sharing.
Quality Assurance Engineer at BULPROS
August 1, 2019 - October 31, 2020QA activities for KPMG XML Generator tool, ISTQB training and lector duties, Karieri.bg project, and Experian projects. Responsibilities included test analysis and design, test strategy/plan, test case preparation, execution, bug reporting, cross-functional communication, and onboarding.
Business Analyst/QA/SPC at UniCredit Bulbank
March 1, 2017 - August 31, 2019Defined business requirements, led testing and documentation, interfaced with IT and business units, contributed to GDPR, Digital Signature System, Email Provider System, SAP Crystal reports templates, process improvements and testing across projects.
Business Analyst at Infosystems International Ltd.
April 1, 2015 - March 31, 2017Wrote technical documentation for EU Structural Funds and ZOP projects, performed functional analysis, prepared detailed business/technical specifications, authored exact specifications, requirements, and other project documents. Worked in Waterfall and Agile contexts, performed QA control, project planning and management.
Business Consultant at OmegaSoft Ltd.
May 1, 2014 - February 28, 2015First and second-level payroll/H.R. support; client communications; user manuals; training; configuration and customization; installation and maintenance; ISO 9001:2015 audit participation.
Consultant at BGService
November 1, 2013 - January 31, 2014Consultant; client needs assessment; CRM implementation planning; module creation and customization according to customer requirements.
Training assistant/Team Lead at Postbank (Eurobank Bulgaria AD)
September 1, 2008 - September 30, 2013Led training for new agents (averaging 7 per month); monitored over 100 staff; prepared training materials and reports; contributed to process improvements and staff development.
Education
Master's degree at University of Library Studies and Information Technologies
September 1, 2008 - May 1, 2010Specialist at University of National and World Economy
January 1, 2007 - January 1, 2009Bachelor's degree at University of Library Studies and Information Technologies
January 1, 2004 - January 1, 2008Secondary education at TDVA
January 1, 1998 - January 1, 2003Master's degree, Business and administrative information technology and communications at University of Library Studies and Information Technologies
September 1, 2008 - May 1, 2010Specialist, Corporate Security at University of National and World Economy
January 1, 2007 - January 1, 2009Bachelor's degree, Information brokering / Management of information resources at University of Library Studies and Information Technologies
January 1, 2004 - January 1, 2008Master's degree, Business and administrative information technology and communications at University of Library Studies and Information Technologies
September 1, 2008 - May 1, 2010Specialist, Corporate Security at University of National and World Economy
January 1, 2007 - January 1, 2009Bachelor's degree, Information brokering / Management of information resources at University of Library Studies and Information Technologies
January 1, 2004 - January 1, 2008TDVA Secondary, Interior Architecture at TDVA
January 1, 1998 - January 1, 2003Master's degree, Business and administrative information technology and communications at University of Library Studies and Information Technologies
September 1, 2008 - May 1, 2010Specialist, Corporate Security at University of National and World Economy
January 1, 2007 - January 1, 2009Bachelor's degree, Information brokering / Management of information resources at University of Library Studies and Information Technologies
January 1, 2004 - January 1, 2008TDVA Secondary, Interior Architecture at TDVA
January 1, 1998 - January 1, 2003Qualifications
Business Process Reengineering Certificate
January 11, 2030 - October 9, 2025PMI course
January 11, 2030 - October 9, 2025SQL QA Fundamentals
March 1, 2019 - March 1, 2019Leadership: Practical Leadership Skills
January 11, 2030 - October 9, 2025Business Process Reengineering Certificate
January 11, 2030 - October 9, 2025PMI course
January 11, 2030 - October 9, 2025SQL
January 11, 2030 - October 9, 2025QA Fundamentals
March 1, 2019 - October 9, 2025Leadership: Practical Leadership Skills
January 11, 2030 - October 9, 2025Business Process Reengineering Certificate
January 11, 2030 - October 9, 2025PMI course
January 11, 2030 - October 9, 2025SQL
January 11, 2030 - October 9, 2025QA Fundamentals - March 2019
March 1, 2019 - October 9, 2025Leadership: Practical Leadership Skills
January 11, 2030 - October 9, 2025Business Process Reengineering Certificate
January 11, 2030 - December 11, 2025PMI course
January 11, 2030 - December 11, 2025SQL QA Fundamentals
March 1, 2019 - December 11, 2025Leadership: Practical Leadership Skills
January 11, 2030 - December 11, 2025Industry Experience
Software & Internet, Professional Services, Financial Services, Education, Healthcare, Media & Entertainment
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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