Available to hire
Hi, I’m Melisa Zalomir, an English teacher and customer service professional with a Bachelor’s in Modern Applied Languages. I design engaging, student-centered lessons and use digital tools to support language learning.
I’m organized, dedicated, and passionate about education and lifelong development. I enjoy collaborating with teams, delivering high-quality results, and creating positive learning experiences for diverse students.
Language
English
Fluent
Romanian, Moldavian, Moldovan
Fluent
French
Beginner
Work Experience
Order Administrator at Emerson
December 1, 2021 - April 1, 2024Managed the entire customer order processing workflow, entering and verifying data in the Oracle system to delivery and invoicing, ensuring compliance with trader regulations. Monitored ongoing orders daily to prevent delays, sent order confirmations promptly, and collaborated with internal teams (sales, documentation, compliance) to maintain strong relationships with customers. Created escalations and expedited requests in the CRM system to optimize processing times and managed customer-requested changes, including inspections, quantity adjustments, adding new products, and changing delivery addresses. Also handled customer complaints and disputes, providing prompt and effective responses while ensuring accurate and timely invoicing for all orders.
Customer Care Representative at Sykes Enterprises
June 1, 2021 - September 1, 2021Managed customer inquiries via email and phone regarding PlayStation games, campaigns, vouchers, and purchases, providing accurate and efficient responses. Offered technical support for password resets, two-step verification (2SV) setup, transaction information updates, and account deletion or restoration. Created and updated a database of phone call and email records to support internal processes and ensure the best possible experience for each customer.
English Teacher at Sacré Cœur Volksschule (Lucrător Independent), Graz, Austria
November 1, 2024 - PresentAs an ESL teacher for primary school, designed and implemented lesson plans tailored to students’ learning levels, focusing on developing listening, speaking, reading, and writing skills in English. Created interactive, playful, and communicative activities; organized lessons according to the national curriculum; integrated modern teaching methods such as educational games, project-based learning, and the use of digital resources. Assessed students’ progress through tests and group activities, provided constructive feedback, and maintained ongoing communication with fellow teachers to ensure consistency in the educational process. Participated in extracurricular activities and contributed to a positive and inclusive learning environment.
Enrollment Operator (Volunteer) at UTN-CUN BM
July 1, 2019 - September 1, 2019Volunteer in the role of Enrollment Operator for Bachelor's and Master's admissions during the July/September 2019 sessions (July 16–20, 22–24; September 10–13, 15–18), organized by the Technical University of Cluj-Napoca, Baia Mare University Center, Faculty of Letters.
Education
Bachelor's degree in Modern Applied Languages at CUN BM - Central University North, Baia Mare
October 1, 2017 - July 1, 2020Qualifications
Industry Experience
Education, Professional Services, Transportation & Logistics
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