I am a customer-focused communications professional with over three years of experience managing stakeholder relationships, resolving queries, and delivering clear and accurate information across multiple channels. I thrive in fast-paced environments and pride myself on clear, empathetic communication. As a trained broadcast journalist, I bring confidence and empathy to every interaction — whether responding to a difficult inquiry, coordinating with internal teams, or managing relationships with diverse stakeholders across time zones. I am highly organized, calm under pressure, and experienced in working remotely with international audiences.

Mercy Lamptey

I am a customer-focused communications professional with over three years of experience managing stakeholder relationships, resolving queries, and delivering clear and accurate information across multiple channels. I thrive in fast-paced environments and pride myself on clear, empathetic communication. As a trained broadcast journalist, I bring confidence and empathy to every interaction — whether responding to a difficult inquiry, coordinating with internal teams, or managing relationships with diverse stakeholders across time zones. I am highly organized, calm under pressure, and experienced in working remotely with international audiences.

Available to hire
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Language

English
Fluent
Akan
Fluent
French
Beginner
German
Beginner

Work Experience

Communications & Partnership Director (Volunteer) at AL-Lyth Foundation
January 1, 2025 - Present
Serve as the primary point of contact for external stakeholders including international donors, partner organisations, and media representatives; manage high volumes of correspondence across email and social media with professionalism and accuracy. Coordinate communications between internal teams and external parties across multiple time zones, ensuring information is shared clearly, deadlines are met, and all parties remain informed and satisfied. Manage and resolve issues arising from partner communications and documentation; identifying problems early, escalating where necessary, and following up to ensure resolution. Maintain detailed records of all stakeholder correspondence, partnership activities, and follow-up actions; ensuring nothing is missed and all interactions are documented accurately. Lead formal communications with Lochan & Co during MoU negotiation; managing expectations, coordinating information requests, and ensuring both parties remained aligned throughout a comple
Administrative & Communications Assistant (National Service) at Ghana Armed Forces — Department of Public Relations
November 1, 2024 - August 1, 2025
Managed a high volume of official correspondence and public enquiries for a large institutional PR department — responding accurately, confidentially, and within required timeframes. Served as a first point of contact for internal and external communications — directing enquiries to the right team members and ensuring smooth information flow across the department. Maintained organised records of all incoming and outgoing correspondence — ensuring documentation was always accurate, accessible, and up to date. Coordinated scheduling, administrative workflows, and departmental communications — supporting senior staff and ensuring daily operations ran smoothly. Handled sensitive institutional information with the highest level of confidentiality and professionalism at all times.
News Anchor & Broadcast Journalist (Internship) at Live FM — National Radio Network
September 1, 2023 - October 1, 2024
Communicated live to a regional audience daily — developing exceptional verbal communication skills, the ability to remain calm under pressure, and a strong instinct for clear, accessible language. Handled breaking news situations and fast-changing information in real time — building the composure and quick thinking that are essential in high-pressure customer-facing environments. Built and maintained relationships with public officials, community stakeholders, and institutional contacts — developing strong interpersonal skills and professional network management. Received and responded to public feedback on broadcast content — managing audience expectations and maintaining credibility and trust with listeners.
Student Ambassador & Outreach Coordinator (Internship) at International Model United Nations (IMUN)
October 1, 2025 - November 1, 2025
Responded to enquiries from students and young professionals about IMUN programmes — providing clear, friendly, and accurate information to prospective participants. Coordinated outreach activities across multiple stakeholder groups — managing communications, following up on interest, and ensuring participants had everything they needed.

Education

BA (Hons) in Communication Studies at University of Cape Coast, Ghana
October 1, 2020 - May 1, 2024

Qualifications

Digital Marketing Certification
January 1, 2025 - April 29, 2026
Public Service Virtual Experience Programme
January 1, 2025 - April 29, 2026
Aspire Leadership Programme
January 1, 2025 - April 29, 2026
Democratising Education for Sustainability and Justice — University of Cambridge
January 1, 2025 - April 29, 2026

Industry Experience

Media & Entertainment, Non-Profit Organization, Professional Services, Education, Government