Available to hire
Hi, my name is Chimereucheya. I’ve worked on short films, event videos, and content creation, and I really enjoy bringing stories to life through visuals. What makes me stand out is my eye for detail and the way I adapt to make sure each project matches the client’s vision.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Customer Success Manager at Superstore, Alberta
April 1, 2025 - PresentImplemented a proactive customer success strategy, resulting in a 15% increase in customer satisfaction scores within the first quarter. Onboarded new clients, built strong relationships with key accounts, provided updates, identified upsell opportunities, and collaborated with product teams to translate feedback into enhancements. Conducted training to maximize feature adoption and helped secure renewals.
Video Production Intern at Fanshawe TV
February 1, 2025 - September 19, 2025Operated cameras, music scoreboards, and managed live production setups. Edited videos using Adobe Premiere, ensuring high-quality storytelling and visual appeal. Supported production tasks and collaborated with the team to deliver high-quality media content under tight deadlines.
Media Production Intern at Neville Video Production
February 1, 2025 - September 19, 2025Operated cameras, managed live production setups, and edited videos using Adobe Premiere to deliver high-quality storytelling and visuals. Assisted with pre-production tasks including brainstorming, shot listing, and production planning; set up equipment for productions.
Camera Operator at Shaw TV (London, Ontario)
February 1, 2025 - September 19, 2025Operated cameras, managed live broadcasts and production setups; coordinated with production teams; edited videos using Adobe Premiere to ensure high-quality visuals.
Customer Service Representative at Arise
August 1, 2024 - September 19, 2025Provided exceptional customer service across phone, email, and live chat channels. Addressed 40-50 inquiries daily, managed customer information in CRM, escalated complex issues, and created dashboards and insights reports to drive improvements. Consistently met performance metrics.
Customer Support Specialist at Ubelle Nig Ltd
July 1, 2023 - September 19, 2025Handled high-volume inbound inquiries via calls, emails, and chat; assisted customers with troubleshooting, guided them through solutions, and identified opportunities for upselling and cross-selling. Trained new hires to strengthen team capabilities.
Social Media Manager at Home Affairs (Decor Company), Lagos
May 1, 2023 - September 19, 2025Managed social media accounts, increased online presence and engagement. Created and curated content to promote the company’s products and services. Responded to customers’ emails, messages, and calls, ensuring timely and professional communication. Scheduled and coordinated meetings, ensuring timely execution of tasks. Set up and organized production setups and materials, ensuring smooth operations on set.
Social Media Manager at Decor Company (Home Affairs)
May 1, 2023 - September 19, 2025Managed social media accounts, increasing online presence and engagement. Created and curated content to promote products and services. Developed and implemented social media strategies to drive brand awareness. Responded to customer emails, messages, and calls, ensuring timely and professional communication. Scheduled and coordinated meetings; organised delivery and pick-up times.
Social Media Manager at Home Affairs (Decor Company)
May 1, 2023 - September 19, 2025Managed social media accounts, responded to customer emails and calls, scheduled and coordinated meetings, created content to promote products and services, and built brand awareness.
Production Assistant at Talkin Drums, Lagos, Nigeria
January 1, 2022 - September 19, 2025Shot adverts and handled live production coverage. Assisted in pre-production tasks including brainstorming, shot listing, and production planning. Set up equipment for productions, ensuring smooth technical execution. Coordinated with team to deliver content on schedule.
Production Assistant at Talking Drums
January 1, 2022 - September 19, 2025Worked on Lagos-based productions, operated cameras, supported live production coverage, and helped edit videos using Adobe Premiere. Assisted with pre-production tasks (brainstorming, shot listing, production planning). Set up equipment and coordinated logistics.
Production Assistant at Talking Drums (Lagos, Nigeria)
January 1, 2022 - September 19, 2025Shot advertisements and provided live production coverage; operated cameras; managed live production setups; edited videos using Adobe Premiere; assisted in pre-production tasks including brainstorming, shot listing, and production planning.
Social Media Manager at Home Affairs
September 1, 2021 - September 19, 2025Managed and grew social media presence across multiple platforms, increasing engagement by 20%. Responded to 50+ inquiries daily, scheduled over 15 meetings weekly, and coordinated content and promotions. Analyzed metrics to inform strategy and supported content creation.
Education
Diploma in Mass Communication at Yaba College of Technology
January 1, 2018 - January 1, 2021Diploma in Mass Communication at Yaba College
January 1, 2018 - January 1, 2021Diploma in Broadcasting, Television and Film Production at Fanshawe College
January 1, 2023 - January 1, 2025Diploma in Mass Communication at Yaba College
January 1, 2018 - January 1, 2021Diploma in Broadcasting, Television and Film Production at Fanshawe College
January 11, 2030 - September 19, 2025Diploma in Mass Communications at Yaba College of Technology
January 11, 2030 - September 19, 2025Qualifications
Diploma in Broadcasting Television and Film Production
January 1, 2023 - January 1, 2025Industry Experience
Media & Entertainment, Professional Services, Education, Software & Internet, Telecommunications, Retail
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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