Business Operations Coordinator with 8+ years of experience managing client relations, logistics, and digital acquisition. I specialize in building standardized workflows that scale and executing marketing campaigns that convert. I’m passionate about optimizing the journey from the first click to the final delivery.

Mialitiana Ranaivoarimanana

Business Operations Coordinator with 8+ years of experience managing client relations, logistics, and digital acquisition. I specialize in building standardized workflows that scale and executing marketing campaigns that convert. I’m passionate about optimizing the journey from the first click to the final delivery.

Available to hire

Business Operations Coordinator with 8+ years of experience managing client relations, logistics, and digital acquisition. I specialize in building standardized workflows that scale and executing marketing campaigns that convert. I’m passionate about optimizing the journey from the first click to the final delivery.

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Experience Level

Expert
Expert
Expert
Intermediate

Language

French
Advanced
English
Advanced

Work Experience

Digital Marketing Specialist at Independent / Freelance
March 1, 2025 - Present
Led digital marketing initiatives, created and executed conversion-driven email marketing campaigns; analyzed and monitored marketing performance metrics (open rates, click-through rates, conversion rates); qualified, nurtured, and sold generated leads; implemented automated follow-up and lead nurturing workflows; collaborated with sales to ensure effective lead handover; supported optimization of the conversion funnel and enhanced brand visibility.
Operations Coordinator at Unknown
December 1, 2016 - January 1, 2025
Coordinated daily operations including customer inquiries, order processing, and follow-ups; acted as main point of contact for clients and external partners; managed end-to-end order coordination including scheduling, deadlines, and deliveries; tracked and updated operational data in internal systems and reporting tools; standardized operational workflows using checklists, process documentation, and reminders; ensured cross-functional coordination to support service delivery and customer satisfaction; supported revenue and operations across growth initiatives, following up on leads and orders to drive efficiency and results.

Education

Master’s Degree in Communication at CNTEM AD
January 11, 2030 - January 1, 2015
Certificate in Email Marketing at Simplilearn
January 11, 2030 - January 1, 2026
Certificate in Social Media Management at Meta
January 11, 2030 - January 1, 2026

Qualifications

Advanced English Certificate – English Teaching Program
January 11, 2030 - January 1, 2023
Master’s Degree in Communication
January 11, 2030 - January 1, 2015
Advanced English Certificate – English Teaching Program
January 11, 2030 - January 1, 2023
Certificate in Email Marketing – Simplilearn
January 11, 2030 - January 1, 2026
Certificate in Social Media Management – Meta
January 11, 2030 - January 1, 2026

Industry Experience

Media & Entertainment, Software & Internet, Professional Services, Education, Retail