Hello! I'm Millicent Wairimu Muthee, a Bachelor of Commerce graduate with 4 years of experience as a detail-oriented Virtual Assistant. I specialize in administrative support, project coordination, and delivering reliable customer service for clients across diverse industries. I work remotely to help teams scale operations, manage calendars, handle emails, coordinate schedules, and drive growth through smart use of Google Workspace, CRM tools, and social media management. I'm fluent in English and committed to building long-term relationships with my clients.…

Millicent Wairimu Muthee

Hello! I'm Millicent Wairimu Muthee, a Bachelor of Commerce graduate with 4 years of experience as a detail-oriented Virtual Assistant. I specialize in administrative support, project coordination, and delivering reliable customer service for clients across diverse industries. I work remotely to help teams scale operations, manage calendars, handle emails, coordinate schedules, and drive growth through smart use of Google Workspace, CRM tools, and social media management. I'm fluent in English and committed to building long-term relationships with my clients.…

Available to hire
See more

Skills

Experience Level

Canva
Expert
CRM
Expert
WordPress
Intermediate

Language

English
Fluent

Work Experience

Virtual Assistant at Freelance
January 1, 2021 - Present
Provide virtual assistance to clients by managing calendars, scheduling appointments, and handling emails to ensure smooth day-to-day operations. Assist with administrative tasks including data entry, document preparation, organizing digital files in cloud-based systems (Google Drive, Dropbox). Handle customer inquiries, process orders, and resolve issues via email and phone calls, ensuring customer satisfaction. Manage social media accounts, create engaging content, and schedule posts using tools like Buffer and Hootsuite. Perform research, prepare reports, and analyze data to support business strategies and decisions.
Administrative Assistant at Mabati Rolling Mills Limited
December 1, 2023 - August 1, 2024
Managed executives’ schedules, including meetings, travel arrangements, and event planning. Coordinated communication between departments, ensuring the timely flow of information. Supported HR functions, including onboarding and maintaining employee records. Assisted with the preparation and editing of presentations, documents, and correspondence. Implemented a new filing system that improved document retrieval by 25%.
Customer Service Representative at Madison Life Insurance Company
April 1, 2020 - November 1, 2023
Responded to customer inquiries via phone, email, and live chat, resolving issues promptly. Managed customer accounts and processed orders with accuracy. Updated customer information in the CRM system, improving data accuracy. Trained new staff on CRM software and customer service procedures.

Education

Bachelor of Commerce at University of Nairobi
January 11, 2030 - April 24, 2026

Qualifications

Project Management Certification - Alison
January 11, 2030 - April 24, 2026
Google Workspace Certification - Google
January 11, 2030 - April 24, 2026
Social Media Marketing Certificate - Alison
January 11, 2030 - April 24, 2026
Google Ads certification – google
January 11, 2030 - April 24, 2026

Industry Experience

Professional Services, Software & Internet, Media & Entertainment, Education

Skills

Experience Level

Canva
Expert
CRM
Expert
WordPress
Intermediate

Hire a Content Creator

We have the best content creator experts on Twine. Hire a content creator today.