Available to hire
I’m an Operations & Customer Support Specialist with recent experience as a Dispatcher, focusing on logistics coordination, scheduling, and route optimization. I ensure timely operations, maintain driver safety, and resolve route conflicts while adhering to regulations. I prioritize clear communication and proactive problem-solving to support seamless delivery operations and coordination with warehouses and drivers.
Beyond operations, I bring experience in video editing, AI-assisted image generation, and client relationship management. I blend technical skills with multilingual communication to deliver reliable support and creative outputs for projects and teams.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Beginner
Beginner
Beginner
Language
Arabic
Fluent
English
Advanced
German
Beginner
Work Experience
Dispatcher at MMSolutions
March 1, 2025 - PresentManaged daily operations for Amazon truck drivers across U.S. routes. Monitored loads and schedules, assigned shipments, and provided real-time support to ensure on-time delivery. Coordinated with drivers to resolve route, trailer, and equipment issues, including DVIRs and check-ins. Maintained clear, professional communication with drivers and relay teams to meet safety and performance standards.
Cashier at Diamond Net Cafe
February 1, 2025 - September 23, 2025Counted cash and operated tills. Processed transactions with accuracy and balanced cash drawers at the start and end of shifts while delivering friendly service.
Real Estate Agent at Freelance
September 1, 2021 - September 23, 2025Negotiated and facilitated real estate transactions. Communicated with clients to understand property needs and preferences, coordinated showings, and liaised with buyers, sellers, and service providers.
Customer Service Representative at Teleperformance
March 1, 2021 - September 23, 2025Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Responded to customer requests for products, services, and company information.
Sales Agent at Orange
March 1, 2020 - September 23, 2025Increased sales revenue by consistently meeting and exceeding sales targets. Developed strong relationships with clients through effective service and follow-up.
Customer Service Representative at Orange
June 1, 2019 - September 23, 2025Managed high-stress situations effectively, maintaining professionalism while resolving disputes and addressing customer requests for products, services, and company information.
Dispatcher at MMSolutions
March 1, 2025 - November 17, 2025Managed daily operations for Amazon truck drivers across US routes. Monitored load schedules, assigned shipments, and provided real-time support to ensure on-time delivery. Coordinated with drivers to resolve route, trailer, and equipment issues, including DVIRs and check-ins. Maintained clear, professional communication with drivers and relay teams to meet safety and performance standards. Multitasked under pressure and solved problems to maintain smooth operations across shifts.
Cashier at Diamond Net Café
February 1, 2025 - February 1, 2025Counted money in cash drawers at the beginning and end of shifts. Operated cash transactions with excellent accuracy.
Real Estate Agent at Freelance
September 1, 2021 - September 1, 2021Negotiated, facilitated, and managed real estate transactions. Communicated with clients to understand property needs and preferences.
Customer Service Representative at Teleperformance
March 1, 2021 - March 1, 2021Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Responded to customer requests for products, services, and company information.
Sales Agent at Orange
March 1, 2020 - March 1, 2020Increased sales revenue by consistently meeting and exceeding sales targets. Developed stronger relationships with clients through excellent customer service and regular follow ups.
Customer Service Representative at Orange
June 1, 2019 - June 1, 2019Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Responded to customer requests for products, services, and company information.
Store Keeper at Bertini Bags and Shoes
June 1, 2018 - June 1, 2018Received product shipments and organized into stockrooms. Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
Copywriter / Content Writer at Kirillo Computers Services
April 1, 2017 - April 1, 2017Efficiently managed multiple projects simultaneously, prioritizing deadlines while maintaining high-quality work. Conducted thorough research to ensure accurate, informative, and timely content pieces for various industries.
Customer Service Specialist
March 1, 2025 - PresentMaintain professional communication with drivers and relay teams to meet safety and performance standards; coordinate with drivers to resolve routes, trailer, and equipment issues, including DVIRs and check-ins.
AI Image Generator at Freelance
March 1, 2024 - February 1, 2025Generated high-quality images by providing prompts for AI models; delivered consistent results by setting achievable goals and working diligently toward achieving them each month.
Customer Service Representative at Sutherland Global
July 1, 2024 - November 1, 2024Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Copy and Content Writer at Kirillo Computer Services
May 1, 2017 - June 1, 2018Efficiently managed multiple projects simultaneously, prioritizing deadlines while maintaining high-quality work. Conducted thorough research to inform accurate, informative, and timely content pieces for various industries.
Enterprise Business Development Manager at AI Design Labs
January 1, 2026 - February 1, 2026Identified new business opportunities, supported go-to-market strategies, and collaborated with cross-functional teams to drive growth for enterprise clients.
Senior Human Resources Recruiter at Hiring Genius
December 1, 2025 - January 1, 2026Led recruitment processes, sourced and screened candidates, and partnered with leadership to fill roles across the organization.
Dispatcher at Believers Trucking
March 1, 2025 - September 1, 2025Coordinated scheduling and routing for deliveries and service trucks; communicated with drivers; maintained logs and resolved route conflicts; tracked driver locations and Hours of Service; assisted drivers with fueling and rest stops; coordinated with Amazon warehouses to ensure timely arrivals.
Cashier at Diamond Net Cafe
March 1, 2024 - March 1, 2025Managed cash drawers, processed transactions, greeted customers, and maintained inventory and cleanliness to support store operations.
Image Specialist at Freelance
July 1, 2024 - November 1, 2024Generated high-quality images by providing AI prompts; set monthly goals and delivered consistent outputs; leveraged data-driven approaches to track progress and improve results.
Image Generator at AI Image Generator
November 1, 2023 - July 1, 2024Generated high-quality images via AI prompts; maintained client relationships and supported lead generation initiatives.
Customer Service Representative at Sutherland Global Services Egypt
October 1, 2021 - February 1, 2023Resolved customer complaints with empathy, managed high-stress interactions, guided customers through products and online orders, and escalated issues to restore confidence in service.
Customer Service Representative at TP
April 1, 2020 - March 1, 2021Responded to customer requests, provided product and company information, and handled escalations to deliver satisfactory resolutions.
Sales Agent at Orange Egypt
June 1, 2019 - March 1, 2020Assisted customers, achieved sales targets, built client relationships through follow-ups and product knowledge.
Customer Service Representative at Orange Egypt
July 1, 2018 - June 1, 2019Resolved customer inquiries, maintained professionalism, and supported online orders and information requests.
Storekeeper at Bertini Shoes
May 1, 2017 - June 1, 2018Received and organized shipments; improved inventory accuracy; maintained sales receipts and stock records.
Copy and Content Writer at Kirillo Computer Services
May 1, 2015 - April 1, 2017Wrote and edited content, improved email marketing, conducted research for diverse topics, and collaborated with teams to ensure consistent messaging.
Education
management information systems at High institute of Computer and Information Systems
September 13, 2011 - August 19, 2016Diploma in Computer Information Systems at High Institute of Computer Information Systems
September 1, 2012 - June 1, 2017 at Higher Institute of Computer Information Systems
September 1, 2012 - June 1, 2017High School Diploma at High Institute for Computers and Management Information Systems - HICMIS
September 1, 2011 - May 1, 2016Qualifications
Diploma in Computer Information Systems
September 1, 2012 - June 1, 2017Industry Experience
Real Estate & Construction, Professional Services, Retail, Education, Transportation & Logistics, Computers & Electronics, Software & Internet, Media & Entertainment, Telecommunications
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