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I have a diverse background, providing a strong foundation in risk assessment, compliance, and process adherence. I have extensive experience reviewing sensitive information, enforcing policies, and escalating complex cases. I consistently ensure accuracy and operational efficiency in fast-paced, regulated environments. I am highly skilled in analytical reasoning, problem-solving, and investigative review, with fluency in Portuguese and English. I am committed to leveraging a diverse skill set to contribute effectively to a growth-oriented, compliance-driven, and dynamic organization.…I have a diverse background, providing a strong foundation in risk assessment, compliance, and process adherence. I have extensive experience reviewing sensitive information, enforcing policies, and escalating complex cases. I consistently ensure accuracy and operational efficiency in fast-paced, regulated environments. I am highly skilled in analytical reasoning, problem-solving, and investigative review, with fluency in Portuguese and English. I am committed to leveraging a diverse skill set to contribute effectively to a growth-oriented, compliance-driven, and dynamic organization.

Jefferson Christopher Iketsu Saracuza

Data Analyst, QA Engineer, Full Stack Developer, +4

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I have a diverse background, providing a strong foundation in risk assessment, compliance, and process adherence. I have extensive experience reviewing sensitive information, enforcing policies, and escalating complex cases. I consistently ensure accuracy and operational efficiency in fast-paced, regulated environments. I am highly skilled in analytical reasoning, problem-solving, and investigative review, with fluency in Portuguese and English. I am committed to leveraging a diverse skill set to contribute effectively to a growth-oriented, compliance-driven, and dynamic organization.…I have a diverse background, providing a strong foundation in risk assessment, compliance, and process adherence. I have extensive experience reviewing sensitive information, enforcing policies, and escalating complex cases. I consistently ensure accuracy and operational efficiency in fast-paced, regulated environments. I am highly skilled in analytical reasoning, problem-solving, and investigative review, with fluency in Portuguese and English. I am committed to leveraging a diverse skill set to contribute effectively to a growth-oriented, compliance-driven, and dynamic organization.

Available to hire

I have a diverse background, providing a strong foundation in risk assessment, compliance, and process adherence. I have extensive experience reviewing sensitive information, enforcing policies, and escalating complex cases. I consistently ensure accuracy and operational efficiency in fast-paced, regulated environments.

I am highly skilled in analytical reasoning, problem-solving, and investigative review, with fluency in Portuguese and English. I am committed to leveraging a diverse skill set to contribute effectively to a growth-oriented, compliance-driven, and dynamic organization.

Skills

Experience Level

CRM

Expert

Data Visualization

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Portuguese

Fluent

English

Fluent

Work Experience

Trust & Safety Analyst at Accenture

February 1, 2022 - December 1, 2025

Responsible for the assessment of user-generated content on the platform, ensuring it complies with corporate policies, community guidelines, and regulatory requirements. Routinely conducted risk assessments to identify potential violations and escalated complex cases following established protocols. Maintained high accuracy and efficiency while managing sensitive information, prioritizing tasks to meet productivity targets and quality standards above 90%. Utilized analytical and investigative skills to review content, detect patterns, and support user safety initiatives. Currently collaborating with multicultural teams, documenting findings clearly and contributing to process improvements.

Customer Advisor - Site Lisboa at Site Lisboa

October 1, 2021 - January 31, 2022

Managed customer interactions, ensuring adherence to service protocols and company policies while resolving complaints and addressing special service conditions. Processed ticket bookings, modifications, refunds, and payments with accuracy and attention to detail. Conducted thorough verification of customer information and transactions, maintaining confidentiality and compliance with regulations.

Receptionist at Quinta da Comporta

July 1, 2020 - July 1, 2021

Managed front-of-house operations, welcoming guests and handling their belongings while maintaining high standards of service and confidentiality. Monitored guest requests, inquiries, and reservations, identifying and resolving potential issues promptly.

Machinery Technician at Realli Pães

February 1, 2015 - December 1, 2019

Managed the intake and output of products on the production line, monitoring operational parameters such as oven speed and temperature to ensure consistent quality and adherence to process standards. Supervised production line machinery, performing risk assessments, identifying hazards or abnormalities, and maintaining equipment according to safety and maintenance protocols. Maintained accurate records of operations, demonstrating attention to detail, problem-solving abilities, and adherence to regulatory and procedural guidelines.

Portuguese Customer Advisor - Sitel at Sitel

October 1, 2021 - January 31, 2022