Mary Ogunsanwo

Supported store operations by coordinating daily trading activity, team priorities, and customer flow to ensure an efficient and commercially focused environment. Managed key operational tasks including store opening/closing, cash processes, till reconciliation, and compliance with security and audit standards. Maintained stock accuracy and availability through replenishment, delivery processing, stock transfers, and cycle count support. Contributed to the execution of visual merchandising updates, promotional activity, and brand launches in line with company guidelines. Used strong product, customer, and store knowledge to support sales performance, service delivery, and operational consistency. Helped coach team members on service expectations, operational routines, and brand standards.

Delivered thorough product knowledge to clients adapting my techniques to diverse consumer audiences. Engaged customers through personalised makeup consultations whilst building connections and product recommendations to enhance their desired look. Exceeded KPI sales targets by displaying thorough product knowledge and offering exceptional personalised customer experiences.

Promoted limited edition seasonal collections to clients and drove sales targets in order to increase company revenue. Added frequent customers to the MAC client database, expanding the company network and keeping clients up to date with future events i.e. product launches and masterclasses. Provided high-standard beauty services to customers, creating personalised looks whilst offering expert advice and promoting new product launches to increase sales.