Available to hire
I’m a Senior Test Manager / QA Lead with 15+ years of experience delivering quality-driven software solutions in high-volume, regulated digital environments.
I define enterprise QA strategy, lead cross-functional QA and engineering teams, and embed automation, Agile, and DevOps practices across the SDLC. I have delivered measurable benefits such as £400k annual cost savings, improved release confidence, and sustained delivery efficiency, and I enjoy mentoring teams and collaborating with product and stakeholders to drive quality.
Language
English
Fluent
Work Experience
Warehouse Support at National Distribution Centre, NHS
July 1, 2025 - PresentSupporting the NHS National Distribution Centre, validating purchase orders from suppliers across Europe; ensuring we meet customer demands across Health boards in the South West and South East Wales region.
Testing / Software Engineering Team Lead at Confused.com
June 1, 2016 - July 1, 2025Own and deliver end-to-end QA strategy across multiple digital products, ensuring consistent quality standards and governance. Lead and develop a cross-functional QA and engineering team of 10+ staff, with performance management, coaching, and succession planning. Delivered £400k annual cost savings through successful insourcing of the Van Insurance product. Designed and scaled modern automation frameworks using Playwright and C#, Selenium, significantly improving regression coverage and release confidence. Embedded BDD and shift-left testing across Agile delivery teams. Partner with Product, Engineering and senior stakeholders to manage delivery risk and release readiness. Onboarded and upskilled offshore QA team.
Software Test Engineer at Confused.com
January 1, 2010 - January 1, 2016Defined test strategy, delivered manual and automated testing, achieved double-test efficiency, and mentored junior testers.
Customer Service Team Lead at Confused.com
January 1, 2008 - January 1, 2010Led an 8-person team, improving productivity and service quality.
Underwriting Officer at Admiral
January 1, 1999 - January 1, 2008Delivered underwriting, claims assessment, and risk evaluation within regulatory insurance environments.
Customer Service Representative at Admiral
January 1, 1996 - January 1, 1999High-volume customer support and policy service.
Education
GCSEs at St Cenydd School
January 11, 2030 - May 7, 2026Qualifications
ISTQB Foundation Certificate
January 11, 2030 - May 7, 2026Industry Experience
Software & Internet, Financial Services, Healthcare, Government, Professional Services
Hire a QA Engineer
We have the best qa engineer experts on Twine. Hire a qa engineer in Caerphilly today.