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In November of 1999, I was born , I’m a motivated, hard-working and dependable person with excellent communication skills who has developed a mature and responsible approach to whatever task or difficulty I may face, my expert is a detail-oriented content moderator with experience in managing online content, ensuring quality control and enhancing engagement. Skilled in content analysis, proofreading and user interaction A strong communicator with the ability to work under pressure and contribute effectively to a team environment.…In November of 1999, I was born , I’m a motivated, hard-working and dependable person with excellent communication skills who has developed a mature and responsible approach to whatever task or difficulty I may face, my expert is a detail-oriented content moderator with experience in managing online content, ensuring quality control and enhancing engagement. Skilled in content analysis, proofreading and user interaction A strong communicator with the ability to work under pressure and contribute effectively to a team environment.

Mohammad Qadous

Content Creator, Social Media Manager, Content Producer, +2

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In November of 1999, I was born , I’m a motivated, hard-working and dependable person with excellent communication skills who has developed a mature and responsible approach to whatever task or difficulty I may face, my expert is a detail-oriented content moderator with experience in managing online content, ensuring quality control and enhancing engagement. Skilled in content analysis, proofreading and user interaction A strong communicator with the ability to work under pressure and contribute effectively to a team environment.…In November of 1999, I was born , I’m a motivated, hard-working and dependable person with excellent communication skills who has developed a mature and responsible approach to whatever task or difficulty I may face, my expert is a detail-oriented content moderator with experience in managing online content, ensuring quality control and enhancing engagement. Skilled in content analysis, proofreading and user interaction A strong communicator with the ability to work under pressure and contribute effectively to a team environment.

Available to hire

In November of 1999, I was born , I’m a motivated, hard-working and dependable person with excellent communication skills who has developed a mature and responsible approach to whatever task or difficulty I may face, my expert is a detail-oriented content moderator with experience in managing online content, ensuring quality control and enhancing engagement. Skilled in content analysis, proofreading and user interaction A strong communicator with the ability to work under pressure and contribute effectively to a team environment.

Skills

CRM

Experience Level

CRM

Expert

Language

Arabic

Fluent

English

Advanced

Work Experience

Content Moderator at Concentrix

May 1, 2023 - February 1, 2026

Managed content distribution across web and social platforms. Followed up on published content and performance results. Used CRM systems to track requests and actions. Updated CRM records with accurate data. Prepared training material for content standards and tools. Coordinated tasks within team workflow. Shared updates and feedback with team members.

Customer Service Advisor at Deliveroo

February 1, 2022 - May 1, 2023

Resolved customer issues on first contact through troubleshooting, research, and clear communication. Handled high-volume inbound calls, emails, and chats while maintaining professionalism and empathy. Documented all customer interactions accurately in CRM systems for tracking and follow-up. Provided product and service information, including features, pricing, and policies. Processed orders, returns, exchanges, and refunds in accordance with company policies.

Call Center Advisor at Crystal

January 1, 2017 - January 1, 2019

Guided customers on systems forms and services. Resolved customer issues from first contact. Answered product questions with correct information. Handled inbound calls using CRM tools. Documented cases and follow-up. Maintained customer satisfaction targets.