Available to hire
Hi, I’m Mohit Chopra, a results-driven operations professional with over six years of experience driving service delivery, process optimization, and stakeholder management across global teams. I excel at turning fragmented workflows into streamlined processes that boost efficiency and client satisfaction.
I’ve led end-to-end operations for client campaigns and conferences, built strong relationships with physicians, recruitment leaders, and executives, and consistently deliver high-quality outcomes. I’m passionate about continuous improvement and sharing knowledge to help teams perform at their best.
Experience Level
Language
English
Advanced
Hindi
Advanced
Panjabi, Punjabi
Advanced
Work Experience
Senior Operations Associate at Editorialist YX
April 1, 2021 - PresentManaged end-to-end order lifecycle (sourcing, shipping, returns); coordinated logistics and resolved delivery issues; conducted quality checks and ensured SLA compliance; prepared reports and improved processes; trained junior associates.
Resolution Specialist at Airbnb
December 1, 2019 - January 1, 2021Managed disputes, refunds, and escalations; provided travel coordination and client support.
Senior Operations Associate at WNS Global Services
April 1, 2014 - April 1, 2017Supported operations, reporting, and SLA compliance.
Education
B.A. at Kalinga University
January 11, 2030 - January 1, 2016Qualifications
Industry Experience
Healthcare, Professional Services, Media & Entertainment, Travel & Hospitality, Education
Experience Level
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