Monica Naidoo

Available to hire

Hi, I'm Monica, an experienced content and marketing professional with over six years of supporting executives, managing projects, and crafting high-impact email campaigns.

About

Hi, I’m Monica, an experienced content and marketing professional with over six years of supporting executives, managing projects, and crafting high-impact email campaigns. I’m organized, adaptable, and calm under pressure, which helps me keep teams on track and communication clear and sharp.

I have a background in creative writing and graphic design, and specialize in email marketing, project management, and copywriting, working remotely across ecommerce and creative industries. I enjoy helping businesses grow and streamlining operations with a strategic and communicative approach.

  • 8 years' experience
  • Joined July 2025

Languages

  • EnglishFluent
  • PortugueseAdvanced
  • DutchBeginner

Industry experience

  • Retail
  • Media & Entertainment
  • Professional Services
  • Software & Internet
  • Consumer Goods

More experts in Maastricht, Netherlands

Work experience· 4 roles

Freelance Marketing & Copywriting Consultant · RemoteDec 2023 – Jul 2025 · 1 yr 8 mos

Provided copywriting, email setup, and brand voice development for early-stage businesses and ecommerce brands. Helped small teams streamline admin workflows and set up internal systems using Notion, Trello, and Google Drive. Created SOPs and templates for newsletters, blogs, and onboarding documents.

Office Manager & Executive Assistant · Indie Creative Studio / South AfricaDec 2021 – Jul 2025 · 3 yrs 8 mos

Supported CEO and creative director with inbox, calendar, travel, meeting preparation, and confidential documentation. Acted as central point of contact for clients and vendors, maintaining strong professional relationships. Managed all internal operations including employee onboarding, timesheet reporting, and expense tracking. Oversaw daily office operations and liaised with external bookkeepers and legal advisors.

Account Executive — Email Marketing & Copywriting · PLTHORA, Underground Ecom, Social ScoutJan 2021 – Present · 5 yrs 11 mos

Manage strategy and execution for 6+ ecommerce clients across Klaviyo, driving 20–40% of monthly revenue. Serve as client liaison and strategist, overseeing timelines, briefing creatives, and reporting on performance. Write, edit, and QA weekly email campaigns and flows. Implement A/B testing strategies and audience segmentation to improve open and click rates. Tools used include Klaviyo, Shopify, Google Sheets, Notion, and Slack.

Project Manager (Creative & Admin) · Indie Creative Studio / South AfricaDec 2017 – Jul 2025 · 7 yrs 8 mos

Education

Bachelor's · University of South Africa2021 – 2025

Certifications and awards

Klaviyo Expert2023

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