Reported directly to the Founder & CEO of a startup training organization serving local and international clients. Managed UK-based NEBOSH certification administration, including registrations, compliance documentation, exam processing, and results tracking. Coordinated with UK certification bodies and international partners to ensure accurate and timely accreditation. Supported international audits through documentation, reporting, and operational alignment. Prepared executive reports, project updates, and operational summaries for management. Provided executive-level admin and client support, including email coordination, scheduling, and client communications. Supported corporate sales and account coordination for training and certification programs. Conducted research for new courses, business opportunities, and training programs. Supervised daily operations, delegated tasks, and ensured on-time delivery of projects. Selected by senior management to represent the company in South Ko

Founder & Operations Manager at Retail & E-commerce Business

January 1, 2020 - January 1, 2026

Led end-to-end business operations including sales, marketing, logistics, and customer service. Managed social media marketing, content posting, and Facebook ad boosting to drive traffic and sales. Conducted live selling sessions, customer engagement, and sales conversions. Oversaw order processing, shipping bookings, and logistics coordination. Managed inventory, suppliers, and daily operational workflows. Supervised a team, ensuring performance and service quality.

Operations Supervisor at Trainovate

January 1, 2014 - January 1, 2020

Reported directly to the Founder & CEO of a startup training company; managed UK NEBOSH certification administration (registrations, compliance docs, exam processing, results tracking); coordinated with UK certification bodies and international partners to ensure accuracy and timely accreditation; supported international audits through documentation, reporting, and operational alignment; prepared executive reports, project updates, and operational summaries for management; provided executive admin and client support (email coordination, scheduling, client communications); supported corporate sales and account coordination for training and certification programs; conducted research for new courses and opportunities; supervised daily operations, delegated tasks, and ensured on-time delivery; represented the company in South Korea and Singapore, coordinating client meetings and training activities for international accounts.

Founder & Operations Manager at Retail & E-commerce

January 1, 2020 - January 1, 2026

Led end-to-end business operations including sales, marketing, logistics, and customer service. Developed scalable processes, implemented cross-functional workflows, and ensured high-quality client support. Managed international client engagements and sales pipelines, including South Korea and Singapore, coordinating meetings, training activities, and post-sale support. Oversaw scheduling, email communications, and end-to-end project delivery, while driving reporting and executive-level updates to leadership.

Operations Supervisor at Trainovate™ – Occupational Health & Safety Training Company

January 1, 2014 - January 1, 2020

Reported directly to Founder & CEO. Managed UK-based NEBOSH certification administration, including registrations, compliance documentation, exam processing, and results tracking. Coordinated with UK certification bodies and international partners to ensure accurate and timely accreditation. Prepared executive reports, project updates, and operational summaries; provided email coordination, scheduling, and client communications. Supervised daily operations, delegated tasks, and ensured on-time delivery of projects; represented the company in South Korea and Singapore for international client engagements.

Founder & Operations Manager at Self-Employed / Personal Retail & E-commerce

January 1, 2020 - January 1, 2026

Led end-to-end business operations including sales, marketing, logistics, and customer service. Managed social media marketing, content posting, and Facebook ad boosting to drive traffic and sales. Conducted live selling sessions, customer engagement, and sales conversions. Oversaw inventory, suppliers, and daily workflows. Supervised and trained teams to maintain performance and service quality. Provided executive-level admin support, including email coordination, scheduling, and client communications. Represented the company in international client engagements and training programs across South Korea and Singapore.

Executive & Operational Supervisor at Trainovate – Occupational Health & Safety Training Company

January 1, 2014 - December 31, 2020

Provided comprehensive administrative support to management and sales teams. Managed client communications, email correspondence, scheduling, and follow-ups. Handled corporate accounts including major clients such as Petron and Shell. Supported sales operations by assisting in client meetings, presentations, and deal closures. Executed email marketing and assisted in social media promotions for training programs. Prepared invoices, tracked documentation, and ensured accurate record-keeping. Coordinated daily operations to ensure smooth workflow and timely execution of tasks.