Customer Care Specialist / Content Moderator at Cimpress / Vistaprint

Customer Care Specialist / Content Moderator for the UK market, supporting individual and business clients to design custom promotional and printed products. Managed the full order journey from concept to delivery, providing design and marketing guidance for effective, visually consistent campaigns. Served premium High-Value Customers with tailored assistance. Communicated daily via chat, phone, and email, adapting to stakeholder needs while maintaining quality standards. Processed orders, monitored production, and resolved issues related to shipping, printing, or design. Handled sensitive cases and escalations through CRM to ensure customer satisfaction. Worked under strict service guidelines and KPIs in a high-volume environment, ensuring consistent quality. Selected and trained for High Fashion Brand moderation, reviewing luxury listings and visual content for compliance; applied moderation policies to protect brand integrity and maintain platform standards. Implemented design and m