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Customer service and fine dining professional with a hospitality-first mindset and strong guest relations skills. Experienced in supporting international clients, managing requests, resolving issues, and maintaining high service standards with professionalism and responsiveness. Founder and operator of a restoration agency and self-employed virtual assistant, with background supporting U.S. restaurant clients and developing service strategies aligned with hospitality standards. Multilingual (Arabic, French, English) and detail-oriented, with a focus on premium guest experiences and excellent communication.…Customer service and fine dining professional with a hospitality-first mindset and strong guest relations skills. Experienced in supporting international clients, managing requests, resolving issues, and maintaining high service standards with professionalism and responsiveness. Founder and operator of a restoration agency and self-employed virtual assistant, with background supporting U.S. restaurant clients and developing service strategies aligned with hospitality standards. Multilingual (Arabic, French, English) and detail-oriented, with a focus on premium guest experiences and excellent communication.

Mouad Haddou

Web Developer, Front-End Developer, Full Stack Developer, +6

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Customer service and fine dining professional with a hospitality-first mindset and strong guest relations skills. Experienced in supporting international clients, managing requests, resolving issues, and maintaining high service standards with professionalism and responsiveness. Founder and operator of a restoration agency and self-employed virtual assistant, with background supporting U.S. restaurant clients and developing service strategies aligned with hospitality standards. Multilingual (Arabic, French, English) and detail-oriented, with a focus on premium guest experiences and excellent communication.…Customer service and fine dining professional with a hospitality-first mindset and strong guest relations skills. Experienced in supporting international clients, managing requests, resolving issues, and maintaining high service standards with professionalism and responsiveness. Founder and operator of a restoration agency and self-employed virtual assistant, with background supporting U.S. restaurant clients and developing service strategies aligned with hospitality standards. Multilingual (Arabic, French, English) and detail-oriented, with a focus on premium guest experiences and excellent communication.

Available to hire

Customer service and fine dining professional with a hospitality-first mindset and strong guest relations skills. Experienced in supporting international clients, managing requests, resolving issues, and maintaining high service standards with professionalism and responsiveness.

Founder and operator of a restoration agency and self-employed virtual assistant, with background supporting U.S. restaurant clients and developing service strategies aligned with hospitality standards. Multilingual (Arabic, French, English) and detail-oriented, with a focus on premium guest experiences and excellent communication.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Arabic

Fluent

French

Fluent

English

Fluent

Work Experience

Founder & Operator – Restoration Agency at Restora Agency

January 1, 2024 - Present

Delivered high-quality customer service to international clients across diverse markets. Built long-term client relationships through professionalism and responsiveness, managed complex requests, and resolved issues using a solution-oriented approach. Supported efficient, fast-paced, client-facing service delivery. Founded and managed full agency operations serving U.S. restaurant clients, developed premium service strategies aligned with hospitality industry standards, strengthened communication/organization/service quality across operations, and gained insight into fine dining standards and premium guest expectations.

Virtual Assistant

January 1, 2022 - January 1, 2024

Provided administrative and communications support to international clients. Maintained high client satisfaction through organization and responsiveness, and supported business operations with professionalism and attention to detail.