Available to hire
I hold a Bachelor’s Degree in Business & Management and completed a Bootcamp in Programming & Software Development in 2020 to shift my career toward technology. Since then, I’ve gained experience in front-end development using JavaScript and Java, contributing to projects across four countries and focusing on website and system development.
My hospitality and customer service background has honed my organizational skills, adaptability to fast-paced environments, teamwork, and strong interpersonal relations. I am eager to continue growing as a software developer and am seeking opportunities to contribute, sharpen my programming skills, and expand my knowledge in software engineering.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
Spanish; Castilian
Fluent
English
Advanced
Portuguese
Fluent
Work Experience
Full Stack Developer at Sopra Steria
April 1, 2024 - November 23, 2025Develop and maintain full-stack applications with RESTful APIs and seamless integration between front-end and back-end components using Node.js, Java, JavaScript, and React. Work in an international team supporting English- and Spanish-speaking clients, optimize performance, troubleshoot issues, and engage with stakeholders to align technical solutions with business goals.
Software Developer at Abitare Kids
August 1, 2023 - August 1, 2023Frontend-focused development in a small team, designing and building web-based client-side applications; integrating third-party components and systems; administering sixteen domains/websites; optimizing, profiling and debugging; ERP integration with Odoo and using Docker Hub, Shopinvader, Locomotive CMS, Liquid, Git, and Bitbucket; coordinating with Jira/Trello.
Customer Success Specialist at SFAM Insurances
January 1, 2022 - January 1, 2022Supported Spanish and Portuguese markets, focused on customer retention and value realization; performed administrative tasks to improve traceability of retention campaigns and customer journeys.
Customer Service & Sales Representative at Younited Credit
August 1, 2020 - August 1, 2020Provided customer support as the first point of contact; generated sales leads via email and phone and closed deals, with upsell activity; worked with sales quotas in a small team achieving revenue targets.
Waiter at JuliVert Meu / Lupara / Mr Robson
January 1, 2019 - January 1, 2019Handle customer orders, serve food and drinks, maintain restaurant cleanliness and service quality.
Waiter & Bar Coordinator at MSC Cruises
March 1, 2016 - March 1, 2016Wait tables across Brazil & Europe; coordinate a bar with a team of ten bartenders; liaise with kitchen staff.
Customer Service & Sales Support at Deca Insurances
November 1, 2015 - November 1, 2015First point of contact for customers; provide sales support and product knowledge.
Waiter at MSC Cruises
March 1, 2015 - March 1, 2015Wait tables and coordinate with the kitchen while cruising Brazil & Europe.
Customer Service Representative at HSBC Bank
November 1, 2013 - November 1, 2013Handle customer requests at branch; deposits, account openings, and cashier duties.
Software Developer at Abitare Kids
February 1, 2022 - August 1, 2023Design and build frontend web applications; integrate 3rd party components; administer sixteen different domains and websites; optimize, profile, and debug software components; work with tools such as Docker HUB, Shopinvader, Locomotive CMS, Rubi, Liquid, Git, and Bitbucket; coordinate with other departments and update Jira/Trello; ERP integration (Odoo) to connect frontend with the ERP system.
Customer Success Specialist at SFAM Insurances
January 1, 2021 - January 1, 2022Managed customer follow-ups in Spanish and Portuguese markets, focused on retention; performed administrative tasks to improve traceability of retention campaigns and customer journeys.
Customer Service & Sales Representative at Younited Credit
February 1, 2019 - August 1, 2020Provided customer support for financial products; generated sales leads and upsold current clients; worked with sales quotas within a small team.
Customer Service & Sales Support at Younited Credit
February 1, 2019 - August 1, 2020Provided frontline customer support for financial products, generated sales leads, contacted prospects by email and phone to close deals and upsell, and contributed to meeting sales quotas with a team.
Waiter at JuliVert Meu / Lupara / Mr Robson
April 1, 2016 - January 1, 2019Delivered high-quality dining service, handled customer orders, served food and drinks, and maintained cleanliness and customer satisfaction across multiple venues.
Waiter at MSC Cruises
June 1, 2014 - March 1, 2015Waiter servicing guests on cruise ship; liaised with kitchen staff to coordinate service across multiple tours.
Customer Service Representative at HSBC Bank
June 1, 2011 - November 1, 2013Provided in-branch customer service, deposits, account openings; processed cash operations and maintained certifications for financial products.
Education
Bachelor’s Degree in Business & Management at UNIP, Brazil
January 1, 2011 - December 31, 2014IT Academy Coding Program at Barcelona Activa
January 1, 2023 - January 1, 2024Express Java Script & Node at Platiz Platform
January 1, 2022 - January 1, 2022React Course at Udemy
January 1, 2022 - January 1, 2022Python, The Fundamentals at Platiz Platform
January 1, 2022 - January 1, 2022Bootcamp on Programming & Software Development at Esplai Foundation
January 1, 2020 - January 1, 2020Bachelor's Degree in Business & Management at UNIP, Brazil
January 1, 2011 - January 1, 2014Bachelor’s Degree in Business & Management at UNIP, Brazil
January 1, 2011 - January 1, 2014IT Academy Coding Program at Barcelona Activa
January 1, 2023 - January 1, 2024Express Java Script & Node at Platiz Platform
January 1, 2022 - January 1, 2022React Course at Udemy
January 1, 2022 - January 1, 2022Python, The Fundamentals at Platiz Platform
January 1, 2022 - January 1, 2022Bootcamp on Programming & Software Development at Esplai Foundation
January 1, 2020 - January 1, 2020IT Academy Coding Program at Barcelona Activa
January 1, 2023 - January 1, 2024Express Java Script & Node at Platiz Platform
January 1, 2022 - January 1, 2022React Course at Udemy
January 1, 2022 - January 1, 2022Python, The Fundamentals at Platiz Platform
January 1, 2022 - January 1, 2022Bootcamp on Programming & Software Development at Esplai Foundation
January 1, 2020 - January 1, 2020Bachelor’s Degree in Business & Management at UNIP, Brazil
January 1, 2011 - January 1, 2014Qualifications
Bootcamp on Programming & Software Development
January 1, 2020 - January 1, 2020IT Academy Coding Program
January 1, 2023 - January 1, 2024Express Java Script & Node
January 1, 2022 - January 1, 2022React Course
January 1, 2022 - January 1, 2022Python, The Fundamentals
January 1, 2022 - January 1, 2022IT Academy Coding Program
January 1, 2023 - May 1, 2023Express JavaScript & Node
January 1, 2022 - December 31, 2022React Course
January 1, 2022 - December 31, 2022Python Fundamentals
January 1, 2022 - December 31, 2022Bootcamp on Programming & Software Development
January 1, 2020 - December 31, 2020Bootcamp on Programming & Software Development
January 1, 2020 - January 1, 2020Express Java Script & Node
January 1, 2022 - January 1, 2022React Course
January 1, 2022 - January 1, 2022Python, The Fundamentals
January 1, 2022 - January 1, 2022IT Academy Coding Program Barcelona Activa
January 1, 2023 - January 1, 2024Bootcamp on Programming & Software Development
January 1, 2020 - January 1, 2020Express Java Script & Node
January 1, 2022 - January 1, 2022React Course
January 1, 2022 - January 1, 2022Python, The Fundamentals
January 1, 2022 - January 1, 2022IT Academy Coding Program
January 1, 2023 - January 1, 2024Bachelor’s Degree in Business & Management
January 1, 2011 - January 1, 2014Industry Experience
Software & Internet, Professional Services, Travel & Hospitality, Retail, Education, Financial Services
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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