Nitin Gupta

Led technical discovery, solution design, and architecture decisions for SaaS, mobile, and AI engagement products across the client portfolio; delivered from design to production and owned GenAI practice. Built and guided GenAI agents and RAG-based systems (natural-language CRM/revenue intelligence agents using SOQL, order automation, meeting sync, document understanding and contract/word drafting add-ins) leveraging OpenAI/Claude and LangChain. Owned cloud and DevOps architecture including cost-optimized Kubernetes on EKS, Helm/ingress, and observability (Prometheus/Grafana, Sentry). Managed delivery leadership across estimates, milestones, risk management, and technical escalations. Hands-on builds included migrating web stack (WordPress to Next.js) and implementing headless CMS patterns and serverless micro-frontend portals.

Led engineering and DevOps teams delivering Atlassian Marketplace apps end to end, covering architecture, roadmap, and release/support. Shipped notable products including Excelent and Excellent Newton (collaborative spreadsheets for Confluence), E-Signable (approval workflows), and Unstoppable (WCAG 2.1/508 accessibility with Azure Computer Vision). Built cross-platform backup & restore solutions, drove cloud migration and provisioning automation, and contributed through Infrastructure/automation practices (DigitalOcean to AWS via Ansible and CloudFormation).

Built and led a 40-person engineering team growing from a founding developer team. Architected customer-facing web portals and moved the platform to a SaaS model. Implemented CI/CD, custom A/B/C testing, user analytics, a rule-based chatbot, real-time booking integrations, and recurring billing/subscription engine. Designed data pipelines (Airbyte, Stitch, Panoply into Snowflake/Redshift) powering data-science recommendation models.