I’m an IT Support Technician with over 7 years of hands-on experience across IT support, network administration, software development, and system maintenance. Over the years, I’ve worked in a variety of professional environments, including MSP (Managed Service Provider) settings, where I gained strong experience supporting multiple clients, resolving high-pressure technical issues, and ensuring systems stay stable and secure. My background includes working with Microsoft Azure infrastructure, troubleshooting Windows environments, and managing critical IT services such as Active Directory, networking, and endpoint support. I also have strong experience with virtualization technologies including VMware and Hyper-V, giving me the ability to manage and optimize server environments efficiently. In addition, I use PowerShell scripting to automate tasks, improve productivity, and reduce repetitive manual work. What makes me stand out is my ability to combine technical expertise with strong communication skills, allowing me to work smoothly with both technical teams and everyday users. I’m known for being proactive, detail-oriented, and focused on long-term solutions—not just quick fixes. I take pride in delivering reliable IT support, improving system performance, and helping businesses operate without downtime. With a strong technical foundation and a problem-solving mindset, I bring value through consistent support, smart automation, and secure IT practices that keep organizations running at their best.

Nabeel Adam

I’m an IT Support Technician with over 7 years of hands-on experience across IT support, network administration, software development, and system maintenance. Over the years, I’ve worked in a variety of professional environments, including MSP (Managed Service Provider) settings, where I gained strong experience supporting multiple clients, resolving high-pressure technical issues, and ensuring systems stay stable and secure. My background includes working with Microsoft Azure infrastructure, troubleshooting Windows environments, and managing critical IT services such as Active Directory, networking, and endpoint support. I also have strong experience with virtualization technologies including VMware and Hyper-V, giving me the ability to manage and optimize server environments efficiently. In addition, I use PowerShell scripting to automate tasks, improve productivity, and reduce repetitive manual work. What makes me stand out is my ability to combine technical expertise with strong communication skills, allowing me to work smoothly with both technical teams and everyday users. I’m known for being proactive, detail-oriented, and focused on long-term solutions—not just quick fixes. I take pride in delivering reliable IT support, improving system performance, and helping businesses operate without downtime. With a strong technical foundation and a problem-solving mindset, I bring value through consistent support, smart automation, and secure IT practices that keep organizations running at their best.

Available to hire

I’m an IT Support Technician with over 7 years of hands-on experience across IT support, network administration, software development, and system maintenance. Over the years, I’ve worked in a variety of professional environments, including MSP (Managed Service Provider) settings, where I gained strong experience supporting multiple clients, resolving high-pressure technical issues, and ensuring systems stay stable and secure.

My background includes working with Microsoft Azure infrastructure, troubleshooting Windows environments, and managing critical IT services such as Active Directory, networking, and endpoint support. I also have strong experience with virtualization technologies including VMware and Hyper-V, giving me the ability to manage and optimize server environments efficiently. In addition, I use PowerShell scripting to automate tasks, improve productivity, and reduce repetitive manual work.

What makes me stand out is my ability to combine technical expertise with strong communication skills, allowing me to work smoothly with both technical teams and everyday users. I’m known for being proactive, detail-oriented, and focused on long-term solutions—not just quick fixes. I take pride in delivering reliable IT support, improving system performance, and helping businesses operate without downtime.

With a strong technical foundation and a problem-solving mindset, I bring value through consistent support, smart automation, and secure IT practices that keep organizations running at their best.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Intermediate

Language

English
Fluent

Work Experience

IT Support Technician at Forvia
April 1, 2024 - Present
Install, configure, and maintain computer systems and IT infrastructure. Troubleshoot and resolve hardware/software issues to improve system uptime. Implement cybersecurity measures and support network maintenance activities. Provide remote desktop support and assist with mobile device management. Conduct data analysis and assist in testing and implementing new technology. Deliver high-quality technical support and customer service. Work with Hydra, Citrix, and security indicators to support operational stability.
Founder / Director at TBD (Own Business)
July 1, 2022 - October 1, 2024
Founded and managed an e-commerce business, overseeing all operations. Designed and developed the website (front-end and back-end). Implemented JavaScript coding for back-end functions to streamline processes. Secured supplier partnerships and managed inventory processes. Provided customer support and optimized user experience to improve sales performance.
Network Support at Omega IT Solutions
January 1, 2023 - September 1, 2023
Configured and maintained network security solutions including firewalls and VPNs. Installed and maintained network hardware and software. Troubleshot and resolved network failures and system issues, reducing downtime. Provided technical support to clients and ensured operational continuity.
IT Support at Macs Patel Accountants
February 1, 2022 - December 1, 2022
Installed and configured computer systems for the accounting firm. Diagnosed and resolved software and hardware issues. Implemented security measures and ensured system updates for data protection. Provided technical support and maintained system performance.
Freelance Software Developer at Turing
July 1, 2020 - November 1, 2021
Developed applications using C#, JavaScript, SQL, and Angular. Created and maintained websites using WordPress and HTML. Managed client requirements, project negotiations, and quotations. Ensured high-quality project delivery and customer satisfaction.
Digital Marketer at Auto-EZI
January 1, 2018 - November 1, 2018
Managed the company’s online presence and digital marketing strategies. Updated and maintained website content. Performed front-end website updates using WordPress.

Education

Software Development at Boston City Campus
January 11, 2030 - January 1, 2018
Matric at Montana High School, Pretoria, South Africa
January 11, 2010 - December 5, 2014

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services, Manufacturing