Results-oriented Customer Success and Sales Operations Specialist with over 9 years of experience assisting global organizations in delivering exceptional customer experiences, retaining high-value clients, and driving recurring revenue growth. I specialize in aligning business needs with technology by implementing SaaS solutions, optimizing CRM workflows, and designing customer-centric strategies that enhance satisfaction, retention, and overall performance. My career has taken me across the UAE, GCC, USA, and Europe, working in various industries including steel, technology, digital marketing, and customer success management. I am passionate about transforming complex challenges into seamless customer journeys by combining empathy, analytics, and innovation to ensure measurable impact. My expertise includes: - Customer Lifecycle Management and Retention Programs - CRM Implementation and Optimization (HubSpot, Zendesk, GoHighLevel, and in-house systems) - SaaS Onboarding, Training, and User Adoption - Digital Marketing, SEO, and Campaign Optimization - Team Collaboration Across Global Time Zones 🌍 I thrive in dynamic, fast-paced, and multicultural environments where each interaction can enhance the customer experience. 📩 Let’s connect to collaborate on driving client success, scaling digital growth, and creating meaningful impact.…

Nabeela92

Results-oriented Customer Success and Sales Operations Specialist with over 9 years of experience assisting global organizations in delivering exceptional customer experiences, retaining high-value clients, and driving recurring revenue growth. I specialize in aligning business needs with technology by implementing SaaS solutions, optimizing CRM workflows, and designing customer-centric strategies that enhance satisfaction, retention, and overall performance. My career has taken me across the UAE, GCC, USA, and Europe, working in various industries including steel, technology, digital marketing, and customer success management. I am passionate about transforming complex challenges into seamless customer journeys by combining empathy, analytics, and innovation to ensure measurable impact. My expertise includes: - Customer Lifecycle Management and Retention Programs - CRM Implementation and Optimization (HubSpot, Zendesk, GoHighLevel, and in-house systems) - SaaS Onboarding, Training, and User Adoption - Digital Marketing, SEO, and Campaign Optimization - Team Collaboration Across Global Time Zones 🌍 I thrive in dynamic, fast-paced, and multicultural environments where each interaction can enhance the customer experience. 📩 Let’s connect to collaborate on driving client success, scaling digital growth, and creating meaningful impact.…

Available to hire

Results-oriented Customer Success and Sales Operations Specialist with over 9 years of experience assisting global organizations in delivering exceptional customer experiences, retaining high-value clients, and driving recurring revenue growth.

I specialize in aligning business needs with technology by implementing SaaS solutions, optimizing CRM workflows, and designing customer-centric strategies that enhance satisfaction, retention, and overall performance. My career has taken me across the UAE, GCC, USA, and Europe, working in various industries including steel, technology, digital marketing, and customer success management.

I am passionate about transforming complex challenges into seamless customer journeys by combining empathy, analytics, and innovation to ensure measurable impact. My expertise includes:

  • Customer Lifecycle Management and Retention Programs
  • CRM Implementation and Optimization (HubSpot, Zendesk, GoHighLevel, and in-house systems)
  • SaaS Onboarding, Training, and User Adoption
  • Digital Marketing, SEO, and Campaign Optimization
  • Team Collaboration Across Global Time Zones

🌍 I thrive in dynamic, fast-paced, and multicultural environments where each interaction can enhance the customer experience.

📩 Let’s connect to collaborate on driving client success, scaling digital growth, and creating meaningful impact.

See more

Skills

Experience Level

Language

English
Fluent
Urdu
Fluent
Hindi
Advanced
Panjabi, Punjabi
Advanced
Arabic
Beginner

Work Experience

Customer success associate at SuperNova Technology
October 16, 2024 - Present
Drove 95% client retention through proactive management and structured engagement plans. Spearheaded SaaS onboarding, training, and global customer support. Analyzed usage and metrics to identify churn risks and upsell opportunities. Collaborated with sales, marketing, and product teams to elevate client experience. Delivered insights to leadership to optimize renewal rates and service delivery.
Sales Support & Marketing Executive at Supreme Steel LLC, Dubai
June 1, 2023 - May 31, 2024
Managed key B2B accounts in the industrial and construction sectors across the UAE & GCC, boosting brand visibility by 25% through strategic marketing campaigns. Optimized quotation workflows and sales pipelines using CRM tools. Cultivated customer loyalty through structured post-sale service and communication. Generated compétitive analysis and pricing insights for management.
Sales Manager & Customer Success Lead, at Digital Acetech LLC, USA
January 2, 2020 - October 15, 2022
Directed global SaaS and CRM operations, optimizing workflows and leading customer success initiatives. Achieved a 15% annual sales increase by improving lead management and follow-up processes. Established customer success frameworks, significantly enhancing retention and lifetime value. Oversaw onboarding to ensure smooth transitions from sales to delivery.
Executive Assistant – Global Operations at NXT Global, California,USA
August 1, 2019 - December 31, 2020
Optimized global operations by enhancing communication and cross-functional team alignment. Streamlined executive scheduling and logistics to ensure seamless leadership meetings. Implemented organizational systems for improved documentation and data accessibility.
Event & Sales Coordinator at Click Magazine, Lahore, Pakistan
August 10, 2015 - December 30, 2017
Managed event logistics from planning through execution, ensuring seamless operations. Collaborated with sales teams on promotional strategies, enhancing brand visibility and engagement. Negotiated vendor contracts to optimize event quality and cost-efficiency.

Education

Bachelor of Arts at Punjab University, Lahore
November 21, 2017 - July 25, 2019

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Energy & Utilities, Media & Entertainment, Professional Services, Telecommunications, Real Estate & Construction, Other
    paper Digital Media Marketing Manager (Freelance)

    Digital Media Marketing Manager (Freelance)
    Boost Online Presence & Sales (+35% Target)

    I’m a results-oriented digital media marketing manager specializing in increasing online visibility and revenue. My approach integrates SEO, paid media, content creation, website design, branding, and customer retention strategies to achieve a 35% sales uplift through data-driven campaigns.

    What I Offer:

    • Digital marketing strategy (SEO, paid media, CRO, content)
    • Website design & development (responsive, SEO-friendly)
    • Content creation (blogs, emails, social posts)
    • Branding & logo design
    • Paid media management (Google, Meta, LinkedIn)
    • Conversion Rate Optimization (A/B testing, UX improvements)
    • Customer service setup & support tools
    • Customer success programs (onboarding, feedback loops)
    • Analytics & reporting (GA4, dashboards)

    Why Hire Me:

    • Proven track record in revenue growth
    • Full-stack capability: strategy, design, implementation
    • Data-driven approach to optimize performance
    • Collaborative mindset with teams to achieve goals
    • Focus on aligning efforts with revenue targets

    Typical Deliverables:

    • Initial audit and 30/60/90-day plan
    • Website and SEO setup
    • Paid media campaigns and ongoing optimization
    • Branding materials
    • Monthly performance reports

    Success Metrics:

    • +35% sales (or agreed KPI)
    • Increased organic traffic and conversion rates
    • Improved customer retention and satisfaction

    Experience & Tools:
    Familiar with Google Ads, SEO strategies, WordPress, Adobe design tools, GA4, and customer support platforms.

    Pricing & Timeline:
    Engagement typically lasts 3-6 months, with pricing based on hourly or fixed-fee proposals.

    To Get Started:
    Please provide a brief overview of your business, current metrics, competitors, and budget. I’ll respond with a tailored plan and pricing estimate.

    paper Digital Media Marketing Manager — Rose Life Media

    As Digital Media Marketing Manager at Rose Life Media, I drove online presence, web visibility, product positioning, and revenue growth through strategic planning, execution, and cross-team collaboration, delivering a 35% sales increase.

    Key responsibilities

    • Strategy & planning: built a data-driven digital marketing plan with KPIs for traffic, conversions, CAC, ROAS, and sales.
    • Web & SEO: led technical and on-page SEO, keyword research, schema, speed and mobile optimizations, and UX improvements to boost organic visibility and reduce bounce.
    • Content & positioning: managed content (blogs, landing pages, product copy, case studies) and aligned messaging with product teams to target buyer personas and improve conversions.
    • Paid media: ran search, social, display, and retargeting campaigns; managed budgets, audience segmentation, bid optimization, and A/B tests to maximize ROAS.
    • Social & partnerships: executed social content calendars, influencer/partnership campaigns, and community engagement to grow reach and referrals.
    • Analytics & optimization: implemented tracking (GA, pixels, GTM), built dashboards, reported on KPIs, and ran A/B tests to improve funnels, emails, and ads.
    • Lead gen & sales enablement: created capture flows, nurture sequences, CRM integrations, and lead scoring to improve lead quality and handoffs.
    • Collaboration & leadership: coordinated with product, design, content, and dev teams; mentored juniors and managed agencies.
    • Budget & revenue: allocated budget for ROI and owned marketing-driven revenue targets.

    Key results

    • Launched integrated SEO+paid+email+landing campaigns that raised qualified traffic and conversions, driving a 35% sales uplift.
    • Increased organic traffic and lowered CAC through targeted SEO.
    • Improved conversion rates via landing page optimizations and A/B testing.
    • Cut wasted ad spend by reallocating to high-performing segments, boosting ROAS.
    • Implemented lead scoring and better sales–marketing handoffs, increasing lead-to-sale conversion and shortening the sales cycle.

    Skills & tools
    Digital marketing strategy, SEO, SEM, social, content, CRO, email marketing; GA/GTM, Facebook Pixel, UTM tracking; Google Ads, Meta Ads, LinkedIn Ads; HubSpot/Zoho, Mailchimp.