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Hi, I am Nalini Shanmugamani. I prefer to be called by my first name, "Nalini". First of all, thank you so much for this opportunity. I am a postgraduate and have completed my master's in Computer Applications. I have over 10 years of IT industry experience, primarily as a Business and Technical Systems Analyst. My background includes the full SDLC—from requirements gathering, gap analysis, and system design to testing, deployment, and production support. I’ve worked extensively in healthcare systems and large-scale departmental applications, where I collaborated closely with project managers, developers, QA teams, and business stakeholders. I bring strong SQL skills, along with deep experience in documenting functional and technical requirements, preparing process workflows, troubleshooting issues, and supporting enhancements to case management systems. Throughout my career, I’ve focused on improving system usability, optimizing processes, and ensuring high-quality deliveries through thorough testing and validation. I’m confident these skills align strongly with the Sr. Technical Systems Analyst role with it.…Hi, I am Nalini Shanmugamani. I prefer to be called by my first name, "Nalini". First of all, thank you so much for this opportunity. I am a postgraduate and have completed my master's in Computer Applications. I have over 10 years of IT industry experience, primarily as a Business and Technical Systems Analyst. My background includes the full SDLC—from requirements gathering, gap analysis, and system design to testing, deployment, and production support. I’ve worked extensively in healthcare systems and large-scale departmental applications, where I collaborated closely with project managers, developers, QA teams, and business stakeholders. I bring strong SQL skills, along with deep experience in documenting functional and technical requirements, preparing process workflows, troubleshooting issues, and supporting enhancements to case management systems. Throughout my career, I’ve focused on improving system usability, optimizing processes, and ensuring high-quality deliveries through thorough testing and validation. I’m confident these skills align strongly with the Sr. Technical Systems Analyst role with it.

Nalini Shanmugamani

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Hi, I am Nalini Shanmugamani. I prefer to be called by my first name, "Nalini". First of all, thank you so much for this opportunity. I am a postgraduate and have completed my master's in Computer Applications. I have over 10 years of IT industry experience, primarily as a Business and Technical Systems Analyst. My background includes the full SDLC—from requirements gathering, gap analysis, and system design to testing, deployment, and production support. I’ve worked extensively in healthcare systems and large-scale departmental applications, where I collaborated closely with project managers, developers, QA teams, and business stakeholders. I bring strong SQL skills, along with deep experience in documenting functional and technical requirements, preparing process workflows, troubleshooting issues, and supporting enhancements to case management systems. Throughout my career, I’ve focused on improving system usability, optimizing processes, and ensuring high-quality deliveries through thorough testing and validation. I’m confident these skills align strongly with the Sr. Technical Systems Analyst role with it.…Hi, I am Nalini Shanmugamani. I prefer to be called by my first name, "Nalini". First of all, thank you so much for this opportunity. I am a postgraduate and have completed my master's in Computer Applications. I have over 10 years of IT industry experience, primarily as a Business and Technical Systems Analyst. My background includes the full SDLC—from requirements gathering, gap analysis, and system design to testing, deployment, and production support. I’ve worked extensively in healthcare systems and large-scale departmental applications, where I collaborated closely with project managers, developers, QA teams, and business stakeholders. I bring strong SQL skills, along with deep experience in documenting functional and technical requirements, preparing process workflows, troubleshooting issues, and supporting enhancements to case management systems. Throughout my career, I’ve focused on improving system usability, optimizing processes, and ensuring high-quality deliveries through thorough testing and validation. I’m confident these skills align strongly with the Sr. Technical Systems Analyst role with it.

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Hi, I am Nalini Shanmugamani. I prefer to be called by my first name, “Nalini”. First of all, thank you so much for this opportunity. I am a postgraduate and have completed my master’s in Computer Applications.

I have over 10 years of IT industry experience, primarily as a Business and Technical Systems Analyst. My background includes the full SDLC—from requirements gathering, gap analysis, and system design to testing, deployment, and production support.

I’ve worked extensively in healthcare systems and large-scale departmental applications, where I collaborated closely with project managers, developers, QA teams, and business stakeholders.

I bring strong SQL skills, along with deep experience in documenting functional and technical requirements, preparing process workflows, troubleshooting issues, and supporting enhancements to case management systems.

Throughout my career, I’ve focused on improving system usability, optimizing processes, and ensuring high-quality deliveries through thorough testing and validation. I’m confident these skills align strongly with the Sr. Technical Systems Analyst role with it.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Work Experience

Senior Quality Engineer at Paysign

June 1, 2021 - July 1, 2024

Led API testing using Postman, Ready API, and SoapUI; performed end-to-end manual testing; tested production-reported issues; executed mobile testing on iOS and Android; conducted backend data validation; used JMeter for API load testing; implemented cross-browser automation with Selenium; executed smoke, regression, and integration testing; documented test cases, plans, and results; integrated automated tests into CI/CD pipelines; tracked defects in JIRA and supported regulatory compliance through documentation.

Solution Support Engineer at Agilysys

June 1, 2019 - April 1, 2020

Handled customer issues via Salesforce CRM; tracked issues using TFS; performed production installations and patch deployments; implemented custom SQL maintenance jobs; analyzed SQL queries to validate data and application outputs; troubleshooted stored procedures; exported customer reports; collaborated with development, QA, and management; defined test conditions and validated them with business stakeholders; maintained quality metrics and facilitated cross-functional reviews.

Technical Quality Analyst II at HMS

May 1, 2016 - June 1, 2019

Analyzed and validated data using SQL; troubleshooted stored procedures and escalated code issues; managed production deployments on scheduled windows (Thursday and second Sunday); reported defects via ServiceNow and monitored P1/P2 issues; collaborated with development and QA; defined quality standards and test strategies; ensured comprehensive test planning, execution, and risk management.

Software Engineer II at Provizant Technologies India Pvt. Ltd

September 1, 2014 - January 1, 2016

Troubleshooted user issues; performed production patch deployments; implemented SQL maintenance jobs; validated data via SQL queries; troubleshooted stored procedures; performed data conversion from staging to production using SSIS; generated SSRS reports; contributed to design discussions and performance improvements; reported daily progress and ensured timely delivery.

Software Engineer I at Provizant Technologies

July 1, 2010 - September 1, 2011

Analyzed requirements; participated in Change Requests; developed test cases and data-driven tests for .NET modules; performed functional and data-driven testing; maintained and executed test cases using Mercury Test Director; created SQL scripts to verify data integrity; prepared defect reports and collaborated with developers; developed SSRS reports.

Quality Analyst at Harshini Software Solutions Pvt. Ltd

September 1, 2008 - January 1, 2010

Manually tested end-to-end system functionality; performed functional, data-driven, load, and regression testing; provided daily status updates; shared QA knowledge with the team; used Quality Center to document test data, test cases, and execution; reviewed BRDs and technical specs; created test requirements and test cases; conducted system and UAT testing for deployments.